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Carvana
Tempe, AZ
10,121 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,121 Reviews of Carvana
March 10, 2023
I am experiencing a bad situation with Carvana. I still like the fact that I can shop for a car from home. My experience not a good experience and Management do not care about you as a customer I still like the fact that I can shop for a car from home. My experience not a good experience and Management do not care about you as a customer More
by Jai
Employees Worked With
Jacky, Ashley, Brian
March 10, 2023
Great communication, Great delivery. ...very satisfied with the purchase of the vehicle. OUTSTANDING to deal with. Would recommend highly! ...very satisfied with the purchase of the vehicle. OUTSTANDING to deal with. Would recommend highly! More
by larry68510
Employees Worked With
Forgot
March 10, 2023
The online experience was great, location was good but the delivery was TERRIBLE the vehicle was FILTHY it smelled like a basement & or a dog & we were dismissed when we looked over the vehicle & noticed the delivery was TERRIBLE the vehicle was FILTHY it smelled like a basement & or a dog & we were dismissed when we looked over the vehicle & noticed damage to the back bumper! We were told we had to contact Silverrock to put in a claim for what we didn't cause the damage!!! I will say they did take the initiative to contact Silverrock & in turn they contacted me to get the claim and adjustments rolling. I am extremely disappointed that I purchased a vehicle in this state after all it was not for free! Now after less then a week I am without the vehicle I purchased hoping nothing else is or goes wrong with it! More
by brandaline69
Employees Worked With
unknown
March 09, 2023
I "ordered" my car in February, 2023. The delivery date was supposed to be February 28th. It was rescheduled to March 3rd, then March 6th. then March 8th @ 12 noon, then March 8th @ 10:00 The delivery date was supposed to be February 28th. It was rescheduled to March 3rd, then March 6th. then March 8th @ 12 noon, then March 8th @ 10:00 am (without consulting me). I got a ride to the designated location to pick up my car to be told that they were "running a little behind". Two hours later I was informed that the title was never signed off by the previous owner. They were kind enough to spring for an Uber home, however I was promised a call at some point today. I never heard so I reached out several times and no one answered. I called the main customer service number, and they showed no record of the events. At this point I am afraid I have made a grave mistake in purchasing a car through Carvana. More
by kimberlyann0319
Employees Worked With
Audrey Marano
March 09, 2023
The on-site folks were amazing. The process was daunting. There was an IT issue, poorly communicated. I had agreed to loan terms and was told to pick up the car at my appointment in The process was daunting. There was an IT issue, poorly communicated. I had agreed to loan terms and was told to pick up the car at my appointment in Philadelphia the next day. I went and the car wasn’t even at the vending machine yet and my account not ready due to a technical glitch. It was an hour drive one-way, and I had my two young children with me. I asked for a delivery instead and that the delivery fee be waived, once the website glitch had been fixed, and it was denied. Not enough communication about next steps along the process. I won’t do this again but was too far along in the process to start over with another dealership. More
by ebcardone
Employees Worked With
No sales reps
March 09, 2023
I had a good car buying experience with Carvana. The car had to be transported from out of state and the original delivery date was extended by a week. I would have preferred home delivery but it The car had to be transported from out of state and the original delivery date was extended by a week. I would have preferred home delivery but it wasn’t available to me. More
by tammyrust
Employees Worked With
Don’t recall names
