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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
January 25, 2021
Mileage on contract wrong. Not cleaned inside or out. Button missing on seatbelt. Did not clean out paperwork. Lots more problems but limited words here. Button missing on seatbelt. Did not clean out paperwork. Lots more problems but limited words here. More
by Ryan
Employees Worked With
NA
January 25, 2021
My experience was great very happy with the service and delivery of my SUV and they definitely kept in contact with me through phone, text and chat thanks carvana I love my 2013 BMW X5 ❤️ You guys Rock def delivery of my SUV and they definitely kept in contact with me through phone, text and chat thanks carvana I love my 2013 BMW X5 ❤️ You guys Rock definitely refer my friends and family to you guys and buy my next vehicle from you guys and my daughter car 👍 More
by Kena
Employees Worked With
Sebastian, Trina, Amanda
January 25, 2021
This was my first online car buying experience and it was smooth and the process wasn't stressful. Best experience ever, great job Carvana. You have a new fan! smooth and the process wasn't stressful. Best experience ever, great job Carvana. You have a new fan! More
by LRuss
Employees Worked With
A lot of Exceptional Customer Advocates
January 25, 2021
Process was so easy. Received vehicle on schedule. When it arrived there was some damage beyond those we were aware of. But Silver Rock approved the repairs at vendor of our choice in 48 hours. All aro it arrived there was some damage beyond those we were aware of. But Silver Rock approved the repairs at vendor of our choice in 48 hours. All around best car purchase of my 64 year life. I highly recommend Carvana! More
by Maria Fey
Employees Worked With
Gary, Stephanie
January 25, 2021
I would use Carvana a million times over! It was the greatest car buying experience of my life!! I could not be more pleased with the process and financing on my amazing new Nissan! I loved that I was a greatest car buying experience of my life!! I could not be more pleased with the process and financing on my amazing new Nissan! I loved that I was able to set my payment, year of vehicle, amount of mileage as well as all of the accesories that I wanted. Carvana found the perfect car for me. It was so simple and headache free! Thank you Carvana! My next purchase will be with you and I am spreading the word! More
by scottsx04
Employees Worked With
Austin (car delivery)
January 25, 2021
I think that Carvana has an excellent business model and they have the potential to be a great company. However, I encountered a host of problems with their process. As opposed to writing an essay I'll give they have the potential to be a great company. However, I encountered a host of problems with their process. As opposed to writing an essay I'll give bullet points. 1. The documents requested were not clearly explained prior to reserving the vehicle. It took me longer to provide the documents than the reservation was kept for and I lost that vehicle to someone else. 2. The hold time to speak with a representative was extremely long, no less than 30 minutes. 3. The website froze up on me in the middle of supplying my information and documents and I had to start all over with the process. 4. I specifically told the sales associate that I wanted to put a large down payment on the vehicle and she took the amount verbally as well as the checking and routing numbers, however when I received the contract none of that was in place. 5. Carvana doesn't deliver in my area so I chose San Francisco, CA. as a pick up point. I thought for sure a city like S.F. would have a pick up point for this company. They also had no pick up address in S.F., which I found very odd. I had to randomly pick an address in a city I am not totally familiar with which was a little unsettling. There were other small breakdowns throughout the process, however these were the most glaring ones. The positive points to share are: 1. Every sales associate I spoke to was very friendly and eager to help, even if they made mistakes. 2. The transfer of vehicles at the pick up point was easy and seamless. 3. I am very happy with the vehicle I received. More
by mberkstrom
Employees Worked With
Stephanie is the only one I remember, but I spoke to 4 associates.
January 25, 2021
The Carvana process was simple from beginning to end. The straight forward pricing and trade in values makes the process very appealing as an alternative to the traditional dealer options. The vehicle The straight forward pricing and trade in values makes the process very appealing as an alternative to the traditional dealer options. The vehicle was in the condition described, arrived on time, and the delivery process was quick and easy. Would recommend as an option to anyone looking for a used vehicle. More
by jeff
Employees Worked With
Adam
January 24, 2021
It was an overall GREAT EXPERIENCE. The car is running well it was so easy to get a car thanks to Carvana . Be sure to give @djdez__ “Desmond” a raise of some sort the guy is amazing. well it was so easy to get a car thanks to Carvana . Be sure to give @djdez__ “Desmond” a raise of some sort the guy is amazing. More
by jamarcus.tate
Employees Worked With
Desmond
January 24, 2021
This was by far the best car experience ever! I purchase the car sitting in my recliner. I set the date for arrival and had my seven days to try the car out! During that time I had an oil light come on and the car sitting in my recliner. I set the date for arrival and had my seven days to try the car out! During that time I had an oil light come on and the car needed a new battery. I called SilverRock and they gave me the name of two places in my area to get the minor repairs with no hassle. I dropped the car off for the minor repairs and that was it. I had no paperwork to fill out and the automated system gave me the two car repair places. I told them the repairs were being done through SilverRock and that was it. Just an all around good experience. The car is running great plus I still have the 100 day warranty. I purchase Carvana care as well. I will purchase another car through Carvana to avoid the long hours at a dealership and all the hassle. Best car buying experience ever! More
by Vonnie
Employees Worked With
Devon
