Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Carvana
Tempe, AZ
10,126 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Sort by
10,126 Reviews of Carvana
March 23, 2023
The on line requirements for purchasing a vehicle from Carvana were difficult for me. Very frustrating. I was forced to call the home office on four occasions. With each phone call my questions were answ Carvana were difficult for me. Very frustrating. I was forced to call the home office on four occasions. With each phone call my questions were answered quickly, professionally and courteously. You have fantastic people in customer service. Why not make them available to customers at first rather than making us struggle with all of the on line requirements? More
by ssboyd
Employees Worked With
Only had first names, and did not keep a record. Every one I talked to was fantastic.
March 21, 2023
Did not provide state inspection report. Removed antenna for some reason then lost. Delivery was rescheduled at least 4 times. Car was delivered needing alignment and wheel balance that I en Removed antenna for some reason then lost. Delivery was rescheduled at least 4 times. Car was delivered needing alignment and wheel balance that I ended up paying $189 to get done. More
by Hassettj
Employees Worked With
NA
March 20, 2023
This is the 2nd car I've purchased through carvana. It is still the most convenient car buying experience. This time around was a little disappointing. The vehicle was not washed on arrival. It looke It is still the most convenient car buying experience. This time around was a little disappointing. The vehicle was not washed on arrival. It looked as if they drove it in and just handed me the keys. I felt the things I took it in to the Shop to repair should have been addressed before handing me the vehicle. That part was not convenient. But im glad they agreed to pay for the issues. More
by Debra Wilson
Employees Worked With
Names unknown
March 20, 2023
Much more damage to the vehicle than was shown in pictures online. They will not cover all repairs of body damage, but they will repair some of it (and cover rental). My car was delivered with a sing pictures online. They will not cover all repairs of body damage, but they will repair some of it (and cover rental). My car was delivered with a single key that had almost no battery life, when I was supposed to receive 2 keys. They did cover a replacement, but it doesn’t make sense why they would send a vehicle with one key that was almost dead. A very easy thing for them to fix and a very inconvenient thing for a parent of twin toddlers to accomplish. More
by mdavisrowley
Employees Worked With
None
March 18, 2023
I ordered a car on Carvana, and they made me an offer on my trade. The car delivery was delayed 10 days. During that period, I received an email from them stating that my trade offer had expired, and the va my trade. The car delivery was delayed 10 days. During that period, I received an email from them stating that my trade offer had expired, and the value of my car dropped by $800. But....the offer expired because they delayed delivery. See the game here? They never did give me a good reason for the delay, and I even offered to pick up the car, which they said couldn't be accommodated. I canceled my order, found a much better deal on CarMax, completed that deal effortlessly and now I'm happy. More
by thomaskwoods
Employees Worked With
None
March 18, 2023
The car was delivered as promised, and the overall process was very simple and easy. Very happy with the purchase and will consider using Carvana again. process was very simple and easy. Very happy with the purchase and will consider using Carvana again. More
by klkrause
Employees Worked With
Alecia
March 18, 2023
A beautiful and exhilarating ride! (James Bond would approve of this modern BMW Z4 "Road Rocket"). Only found one overlooked pre-delivery issue: The two 12 Volt power outlets don't wor (James Bond would approve of this modern BMW Z4 "Road Rocket"). Only found one overlooked pre-delivery issue: The two 12 Volt power outlets don't work and will have to invoke the Carvana 100-Day Warranty if it's other than a blown fuse. The Saturday car delivery was punctual and the Carvana driver was most helpful in explaining how to operate this modern "computerized Roadster". The total purchasing time, including funds by mail delivery and twice rescheduled delivery dates (due to delivery setbacks and weather delay, was 30 days - much longer than normal. More
by Navyret2011
Employees Worked With
Samuel (Delivery Driver)
March 18, 2023
Purchased a car and extended warranty from Carvana and it was a big mistake. Their policies are horrible, they do not inspect their vehicles well or they flat out lie and their customer services could not be was a big mistake. Their policies are horrible, they do not inspect their vehicles well or they flat out lie and their customer services could not be worse. Within 3 weeks of purchase the the breaks needed repair because they were installed incorrectly, the car had been given a fake paint job that washed off in places leaving big areas with no paint, molding fell off because it was glued down instead of bolted and tires with were 6 yrs old with no tread and dry rot dry rot. Carvana did nothing and first tried to blame it all on me, then basically said this is up to their standards and ok by their policies . The extended warranty denied coverage (of course). What makes all of this worse is that their customer service is absolutely horrible, all they do is blame the customer and deny any responsibility. Awful experience all the way around. Buyer beware. This place is a scam. More
by Andrea
Employees Worked With
Tabear
