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Carvana
Tempe, AZ
10,121 Reviews
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10,121 Reviews of Carvana
March 27, 2023
STAY AWAY FROM CARVANA! If i could leave 0/5 i would. They sent me a car that after only driving half a mile over heated and was no longer drivable. Their advocates are terr If i could leave 0/5 i would. They sent me a car that after only driving half a mile over heated and was no longer drivable. Their advocates are terrible to work with, and dont care about their customers, just their business. Its over a week later, and i still dont have by deposit back, or a car. I have had to call carvana over 15times and still no resolution. Cars? terrible. Customer service? horrible. Dealership as a whole? a living xxxx to work with. More
by jederr13
Employees Worked With
All were terrible. And had to call so many times i lost track of names.
March 25, 2023
Pretty good experience. Everything was online with just a few on the phone conversations. Easy to finance and see options. Had to exchange the first vehicle I chose and tha Everything was online with just a few on the phone conversations. Easy to finance and see options. Had to exchange the first vehicle I chose and that went well with just a call that took about 10 minutes or less. Overall I highly recommend. Prices are a little higher than you might find at a dealership but you deal with so much less hassle it’s worth it. More
by Momsgonnasnap
Employees Worked With
Jeremy bale
March 25, 2023
I had a wonderful experience purchasing a used vehicle. The process was stress free and pleasant. Carvana was very thorough and knowledgeable.I was able to find a vehicle that suited my needs. Thanks Carva The process was stress free and pleasant. Carvana was very thorough and knowledgeable.I was able to find a vehicle that suited my needs. Thanks Carvana! More
by iamglo99
Employees Worked With
Eric
March 24, 2023
After looking for a while in my area, I found a great deal online with Carvana. It came exactly as advertised. Despite a few very minor frustrations everything worked and the vehicle was exactly as adv deal online with Carvana. It came exactly as advertised. Despite a few very minor frustrations everything worked and the vehicle was exactly as advertised. They walked me through everything. Didn't think I'd ever buy without driving first but the whole process was great. Would definitely do it again! More
by ChrisC
Employees Worked With
Sandy at the Ooltewah locaion
March 23, 2023
The on line requirements for purchasing a vehicle from Carvana were difficult for me. Very frustrating. I was forced to call the home office on four occasions. With each phone call my questions were answ Carvana were difficult for me. Very frustrating. I was forced to call the home office on four occasions. With each phone call my questions were answered quickly, professionally and courteously. You have fantastic people in customer service. Why not make them available to customers at first rather than making us struggle with all of the on line requirements? More
by ssboyd
Employees Worked With
Only had first names, and did not keep a record. Every one I talked to was fantastic.
March 21, 2023
Did not provide state inspection report. Removed antenna for some reason then lost. Delivery was rescheduled at least 4 times. Car was delivered needing alignment and wheel balance that I en Removed antenna for some reason then lost. Delivery was rescheduled at least 4 times. Car was delivered needing alignment and wheel balance that I ended up paying $189 to get done. More
by Hassettj
Employees Worked With
NA
March 20, 2023
This is the 2nd car I've purchased through carvana. It is still the most convenient car buying experience. This time around was a little disappointing. The vehicle was not washed on arrival. It looke It is still the most convenient car buying experience. This time around was a little disappointing. The vehicle was not washed on arrival. It looked as if they drove it in and just handed me the keys. I felt the things I took it in to the Shop to repair should have been addressed before handing me the vehicle. That part was not convenient. But im glad they agreed to pay for the issues. More
by Debra Wilson
Employees Worked With
Names unknown
March 20, 2023
Much more damage to the vehicle than was shown in pictures online. They will not cover all repairs of body damage, but they will repair some of it (and cover rental). My car was delivered with a sing pictures online. They will not cover all repairs of body damage, but they will repair some of it (and cover rental). My car was delivered with a single key that had almost no battery life, when I was supposed to receive 2 keys. They did cover a replacement, but it doesn’t make sense why they would send a vehicle with one key that was almost dead. A very easy thing for them to fix and a very inconvenient thing for a parent of twin toddlers to accomplish. More
by mdavisrowley
Employees Worked With
None
