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Carvana

Tempe, AZ

3.4
10,127 Reviews

HQ

Tempe, AZ

85281

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10,127 Reviews of Carvana

March 28, 2023

Carvana made it beyond easy to purchase a car, even an exchange before 7 days was made simple. More

by Shan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vee
March 28, 2023

My experience was an absolute nightmare trying to get this car. Then it was damaged in transport. More

by robgeorge26
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Sherry
Mar 29, 2023 -

Carvana responded

We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed on to the proper department. If you need immediate assistance please contact us at (800) 333-4554 and our dedicated advocates would be happy to address your concerns.

March 28, 2023

Easy, great communication! Did have a brake issue with the car during the 7 days, Carvana got everything fixed for us the next day, at no cost to us! So far so good! I will rec More

by KALFARO1581
Recommend Dealer
Yes
Employees Worked With
Unsure
March 27, 2023

The process was so simple and no sitting in a showroom for half a day. We filled out all the paperwork ahead of time, so when the vehicle came, it was just a short visit. Plus with a 7 day money back guar More

by Ian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carvana
March 27, 2023

The first car I purchased, had some front end issues. Took it to an approved Carvana repair shop. The shop and the warranty co. could not come to an agreement, so, because it was within the 7 day tryout More

by Eric Whitman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lee Rhodes
March 27, 2023

STAY AWAY FROM CARVANA! If i could leave 0/5 i would. They sent me a car that after only driving half a mile over heated and was no longer drivable. Their advocates are terr More

by jederr13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
All were terrible. And had to call so many times i lost track of names.
Mar 29, 2023 -

Carvana responded

Thank you for your feedback regarding your recent Carvana purchase. It is unacceptable to hear that your vehicle did not arrive in the standards Carvana has set. Purchasing a vehicle should be an amazing experience, and we are sorry to have let you down. Please know we take your sentiments seriously, and we will be holding the proper teams accountable for this mistake. We are thankful you took the time to share your personal experience and are happy to see you moved forward with purchasing a Carvana vehicle. Please reach out to us at (800) 333-4554 and our team would be happy to address your concerns.

March 27, 2023

Easy and fast process to buy, unfortunately car delivery was delayed a month past purchase. More

by Carly
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristen
March 26, 2023

A very smooth and fun experience! I would never want to do the old car dealership game again. More

by cktapusoa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I don’t remember
March 25, 2023

Pretty good experience. Everything was online with just a few on the phone conversations. Easy to finance and see options. Had to exchange the first vehicle I chose and tha More

by Momsgonnasnap
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy bale
March 25, 2023

I had a wonderful experience purchasing a used vehicle. The process was stress free and pleasant. Carvana was very thorough and knowledgeable.I was able to find a vehicle that suited my needs. Thanks Carva More

by iamglo99
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric
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