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Carvana

Tempe, AZ

3.5
10,121 Reviews

HQ

Tempe, AZ

85281

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10,121 Reviews of Carvana

March 29, 2023

Great vehicle so far and everything was handled in a timely manner. They have taken good care of me up to this point. More

by Rainmaker72
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christie
March 29, 2023

Our delivery person named Bryan was awesome! He was professional, on time, courteous and made us feel confident in our purchase! He was friendly and unloaded the car with care and promptly. High More

by Sarah D
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan
March 29, 2023

Inoperable car vending machine, delayed vehicle arrival, poor customer service, car in good condition and clean More

by sgt-hamster
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I don’t recall her name
Mar 29, 2023 -

Carvana responded

We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed on to the proper department. If you need immediate assistance please contact us at (800) 333-4554 and our dedicated advocates would be happy to address your concerns.

March 28, 2023

This place is an absolute joke. I spent $30,000 on a vehicle that supposedly Carvana certified means they change the oil to check all the fluids 150 point inspection they buffed the More

by allysonm453
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Idk
Mar 29, 2023 -

Carvana responded

Thank you for your feedback regarding your recent Carvana purchase. It is unacceptable to hear that your vehicle did not arrive in the standards Carvana has set. Purchasing a vehicle should be an amazing experience, and we are sorry to have let you down. Please know we take your sentiments seriously, and we will be holding the proper teams accountable for this mistake. We are thankful you took the time to share your personal experience and are happy to see you moved forward with purchasing a Carvana vehicle. Please reach out to us at (800) 333-4554 and our team would be happy to address your concerns.

March 28, 2023

Carvana made it beyond easy to purchase a car, even an exchange before 7 days was made simple. More

by Shan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vee
March 28, 2023

My experience was an absolute nightmare trying to get this car. Then it was damaged in transport. More

by robgeorge26
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Sherry
Mar 29, 2023 -

Carvana responded

We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed on to the proper department. If you need immediate assistance please contact us at (800) 333-4554 and our dedicated advocates would be happy to address your concerns.

March 28, 2023

Easy, great communication! Did have a brake issue with the car during the 7 days, Carvana got everything fixed for us the next day, at no cost to us! So far so good! I will rec More

by KALFARO1581
Recommend Dealer
Yes
Employees Worked With
Unsure
March 27, 2023

Easy and fast process to buy, unfortunately car delivery was delayed a month past purchase. More

by Carly
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristen
March 27, 2023

The process was so simple and no sitting in a showroom for half a day. We filled out all the paperwork ahead of time, so when the vehicle came, it was just a short visit. Plus with a 7 day money back guar More

by Ian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carvana
March 27, 2023

The first car I purchased, had some front end issues. Took it to an approved Carvana repair shop. The shop and the warranty co. could not come to an agreement, so, because it was within the 7 day tryout More

by Eric Whitman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lee Rhodes
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