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Carvana

Tempe, AZ

3.4
10,126 Reviews

HQ

Tempe, AZ

85281

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10,127 Reviews of Carvana

April 05, 2023

Customer service is nice very patient and understanding. Able to answer all questions honestly and knowledgefully More

by Rgrvdez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnny
April 05, 2023

Easy buying process, received the car when promised, and delivery driver was very nice and helpful. More

by dmc0831
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amir
April 04, 2023

My name is Robby Warnick. I recently purchased a 2019 Ford Ranger from Carvana. The vehicle advertised is not the vehicle I received. In addition, there are some electric and More

by Robby.warnick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Call taker
Apr 05, 2023 -

Carvana responded

We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed on to the proper department. If you need immediate assistance please contact us at (800) 333-4554 and our dedicated advocates would be happy to address your concerns.

April 04, 2023

Delivery was delayed 3 times under the guise of transportation problems. Under pressure they revealed some minor issues had been discovered and were waiting for parts. However everything has been g More

by eriworr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Delivery man was especially courteous
April 04, 2023

Nice to be able to sit on the coach and car shop without the pressure of cars salesman too . the vehicle was pretty much explained well the food and the bad . easy financing and delivery was on time . More

by hyslopjason
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
All on line
April 03, 2023

Very happy with my purchase. The people at Carvana were very helpful and friendly. Especially Destinee,(my phone contact) she was knowledgeable and treated me like she knew me. A More

by Eddie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Destinee (phone contact)
April 03, 2023

Pleased with process and communication and how quick and way the paperwork is! I would buy here again! More

by JHanson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley
April 03, 2023

The car was a great deal with low mileage. The delivery was easy when the car finally got delivered. More

by Lyle Freijo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Natalie
April 03, 2023

Had to pay for "shipping" even though it was already at the vending machine. Waited 55minutes past appt time, the customer service was slow and the place stinks. The new vehicle wasn't inside the vending m More

by T
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Wish I knew the names
Apr 05, 2023 -

Carvana responded

We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed on to the proper department. If you need immediate assistance please contact us at (800) 333-4554 and our dedicated advocates would be happy to address your concerns.

April 01, 2023

Poor communication throughout. I also got a car I was told was inspected but I looked under the hood and the cover was off intake letting dirty air directly into the engine, for wh More

by Seadub
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I don’t know
Apr 05, 2023 -

Carvana responded

Thank you for your feedback regarding your recent Carvana purchase. It is unacceptable to hear that your vehicle did not arrive in the standards Carvana has set. Purchasing a vehicle should be an amazing experience, and we are sorry to have let you down. Please know we take your sentiments seriously, and we will be holding the proper teams accountable for this mistake. We are thankful you took the time to share your personal experience and are happy to see you moved forward with purchasing a Carvana vehicle. Please reach out to us at (800) 333-4554 and our team would be happy to address your concerns.

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