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Carvana
Tempe, AZ
10,125 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,125 Reviews of Carvana
April 04, 2023
My name is Robby Warnick. I recently purchased a 2019 Ford Ranger from Carvana. The vehicle advertised is not the vehicle I received. In addition, there are some electric and I recently purchased a 2019 Ford Ranger from Carvana. The vehicle advertised is not the vehicle I received. In addition, there are some electric and mechanical issues with the vehicle as well as fraudulent advertising of the vehicles details. I have attached 2 pictures of the heated seats that were discovered by Ricart Ford of Columbus Ohio. If you look closely and expand the picture you can clearly see the paint over the heated seats indicator light. There are many other issues I need to discuss. At this time I reached out to Carvana and they asked me to take a $500.00 gift and a $100.00 gift for my inconveniences. But not address the issues and not return my trade in back to me. This is unacceptable by any terms. I will also send a link to the vehicle advertised vs the vehicle I received. Please review and respond at your convenience. My next step is contacting my attorney to resolve this. You can contact me at anytime with the below listed number and email as the representative in Ohio is unwilling to fix the problem. More
by Robby.warnick
Employees Worked With
Call taker
April 04, 2023
Delivery was delayed 3 times under the guise of transportation problems. Under pressure they revealed some minor issues had been discovered and were waiting for parts. However everything has been g transportation problems. Under pressure they revealed some minor issues had been discovered and were waiting for parts. However everything has been great since actual delivery. More
by eriworr
Employees Worked With
Delivery man was especially courteous
April 04, 2023
Nice to be able to sit on the coach and car shop without the pressure of cars salesman too . the vehicle was pretty much explained well the food and the bad . easy financing and delivery was on time . the pressure of cars salesman too . the vehicle was pretty much explained well the food and the bad . easy financing and delivery was on time . More
by hyslopjason
Employees Worked With
All on line
April 03, 2023
Very happy with my purchase. The people at Carvana were very helpful and friendly. Especially Destinee,(my phone contact) she was knowledgeable and treated me like she knew me. A The people at Carvana were very helpful and friendly. Especially Destinee,(my phone contact) she was knowledgeable and treated me like she knew me. And it was nice to talk to the same person each time. More
by Eddie
Employees Worked With
Destinee (phone contact)
April 03, 2023
Had to pay for "shipping" even though it was already at the vending machine. Waited 55minutes past appt time, the customer service was slow and the place stinks. The new vehicle wasn't inside the vending m the vending machine. Waited 55minutes past appt time, the customer service was slow and the place stinks. The new vehicle wasn't inside the vending machine so that was a bummer for the kids. When we finally got in the new vehicle it was FILTY!! Crumbs on the seats and in the cup holders, ding dong wrappers in the pockets and red juice stains! Had to take the vehicle into the dealership THREE times already (in the first 7 days). I don't really believe Carvana does any type of inspection before it went out. Super frustrating experience! More
by T
Employees Worked With
Wish I knew the names
April 01, 2023
Poor communication throughout. I also got a car I was told was inspected but I looked under the hood and the cover was off intake letting dirty air directly into the engine, for wh I also got a car I was told was inspected but I looked under the hood and the cover was off intake letting dirty air directly into the engine, for who knows how long More
by Seadub
Employees Worked With
I don’t know
April 01, 2023
Purchasing the vehicle was very convenient and very fast I will refer a dealership to people because it is better than a regular dealership but what I really like was the coin putting the coin in the machin I will refer a dealership to people because it is better than a regular dealership but what I really like was the coin putting the coin in the machine to see you in the car come down. More
by leah6193
Employees Worked With
Chloe
April 01, 2023
My down payment change from 1500 2400 3600 then 2600 very unhappy my BMW caps are glued on!!! Both front are damaged and I was told they wouldn’t fix it because it was on the website that’s a lie now I have unhappy my BMW caps are glued on!!! Both front are damaged and I was told they wouldn’t fix it because it was on the website that’s a lie now I have to pay for my rages which should have transferred I talked to 12 people horrible experience!!! My 1st contract was never honored!! Which is wrong!! More
by Gwendolyn
Employees Worked With
Mark Ashlyn Genetta and seven other people which I don’t know their names
