Carvana

Had to pay for "shipping" even though it was already at the vending machine. Waited 55minutes past appt time, the customer service was slow and the place stinks. The new vehicle wasn't inside the vending m the vending machine. Waited 55minutes past appt time, the customer service was slow and the place stinks. The new vehicle wasn't inside the vending machine so that was a bummer for the kids. When we finally got in the new vehicle it was FILTY!! Crumbs on the seats and in the cup holders, ding dong wrappers in the pockets and red juice stains! Had to take the vehicle into the dealership THREE times already (in the first 7 days). I don't really believe Carvana does any type of inspection before it went out. Super frustrating experience! More

Poor communication throughout. I also got a car I was told was inspected but I looked under the hood and the cover was off intake letting dirty air directly into the engine, for wh I also got a car I was told was inspected but I looked under the hood and the cover was off intake letting dirty air directly into the engine, for who knows how long More

My down payment change from 1500 2400 3600 then 2600 very unhappy my BMW caps are glued on!!! Both front are damaged and I was told they wouldn’t fix it because it was on the website that’s a lie now I have unhappy my BMW caps are glued on!!! Both front are damaged and I was told they wouldn’t fix it because it was on the website that’s a lie now I have to pay for my rages which should have transferred I talked to 12 people horrible experience!!! My 1st contract was never honored!! Which is wrong!! More

This was the worst experience I have had buying a car. They did not list cosmetic issues the car had. When I told them that there were noticeable areas of chipped paint they told me to file a claim with They did not list cosmetic issues the car had. When I told them that there were noticeable areas of chipped paint they told me to file a claim with Silver Rock as this is covered. They turned around and denied the claim starting that was acceptable wear and tear. I called Carvana and told them it will cost me about $500 to repair and their response was well you can give back the car (since I was within the first 7 days). But they did not have anything else comparable. They refused to do anything about this even though they misrepresented the cosmetic issues due to not listing it on the site. I will never buy a car from them in the future. More

WORST EXPERIENCE EVER! !!! I purchased a car but never took delivery. They lie, they don't care about selling a vehicle, it's nearly impossible talking to a human, very long !!! I purchased a car but never took delivery. They lie, they don't care about selling a vehicle, it's nearly impossible talking to a human, very long wait time's, poor attitude, the worst customer service ever, they didn't look at documents that I uploaded at their request. Then send me emails that I have incomplete task and both time's gave me less than 4 hours to upload AGAIN or loose the vehicle so i log into my account and it shows all task complete. After spending 30 minutes on hold I'm told the documents i had previously uploaded they didn't have time to review them. The next day same thing but this time I received an email with a 3 hour window. If I didn't complete task before 6 p.m. I would have to start the purchase process over. It was after 6 p.m. before I got off work and seen the email's. Again nearly 30 minutes on the phone to speak to a rep and she tells me that she can see the documents I sent the previous day but since they didn't have time to review them and it was after the 6 p.m. cut off I had to start the purchase over. So they had the documents for nearly 24 hours but because they didn't review them I had to be inconvenienced further and start the purchase again. After that I declined to purchase the vehicle, I called and canceled the insurance policy that I had already purchased for the vehicle. If I live to be 100 I will spend every spare breath telling people what a poor excuse for a company Carvana actually is. I'm shocked they are still in business. I talked to no less than 5 different customer service reps and not one had a clue on what customer service means.STAY AWAY FROM THIS COMPANY!!!! More