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Carvana

Tempe, AZ

3.4
10,129 Reviews

HQ

Tempe, AZ

85281

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10,129 Reviews of Carvana

April 06, 2023

Buying online with them and having the car delivered is a much better experience, pickup was a mess I was there for 2 hours, car wasnt detailed, and registration wasnt even started, the car also has a defect More

by Jbii
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Zach
Apr 12, 2023 -

Carvana responded

Carvana prides itself on providing our customers an exceptional car buying experience coupled with high quality pre-owned vehicles. We know that many customers select to purchase from Carvana because of the convenience, and we want to be sure that convenience is lasting far past the 7-Day Money Back Guarantee, however it seems like we missed the mark with your vehicle while completing our 150-point inspection. All of our vehicles come with a 100 day/4,189 mile warranty for an additional peace of mind, but we are very sorry for the frustration we have caused you. We recommend getting in Contact with Silverrock, our trusted warranty partner, to help resolve your concerns. You can always chat with us 24/7 if any questions arise. We appreciate the feedback you have provided us as we are always looking to improve the customer experience.

April 06, 2023

Absolutely amazing from beginning to end everyone I dealt with was so helpdul.and nice. Treated me like family More

by Disneygirl602
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Marquees
April 05, 2023

Customer service is nice very patient and understanding. Able to answer all questions honestly and knowledgefully More

by Rgrvdez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnny
April 05, 2023

Easy buying process, received the car when promised, and delivery driver was very nice and helpful. More

by dmc0831
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amir
April 04, 2023

My name is Robby Warnick. I recently purchased a 2019 Ford Ranger from Carvana. The vehicle advertised is not the vehicle I received. In addition, there are some electric and More

by Robby.warnick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Call taker
Apr 05, 2023 -

Carvana responded

We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed on to the proper department. If you need immediate assistance please contact us at (800) 333-4554 and our dedicated advocates would be happy to address your concerns.

April 04, 2023

Delivery was delayed 3 times under the guise of transportation problems. Under pressure they revealed some minor issues had been discovered and were waiting for parts. However everything has been g More

by eriworr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Delivery man was especially courteous
April 04, 2023

Nice to be able to sit on the coach and car shop without the pressure of cars salesman too . the vehicle was pretty much explained well the food and the bad . easy financing and delivery was on time . More

by hyslopjason
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
All on line
April 03, 2023

Very happy with my purchase. The people at Carvana were very helpful and friendly. Especially Destinee,(my phone contact) she was knowledgeable and treated me like she knew me. A More

by Eddie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Destinee (phone contact)
April 03, 2023

Pleased with process and communication and how quick and way the paperwork is! I would buy here again! More

by JHanson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley
April 03, 2023

The car was a great deal with low mileage. The delivery was easy when the car finally got delivered. More

by Lyle Freijo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Natalie
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