Carvana

My car broke the very first time I drove it and has been in the shop the entire “trial” period. Terrible experience. in the shop the entire “trial” period. Terrible experience. More

Don't believe the pictures posted of the cars they sell. They dont show inperfections or defects to the automoble in honesty. They delivered my car and there is a dent in the hood and the windsheild is al They dont show inperfections or defects to the automoble in honesty. They delivered my car and there is a dent in the hood and the windsheild is all pitted from rocks, the front of the car is also got a massive amount of chips in the paint. this was never told in the pictures. They only showed a small section on the hood with chips. On the interior of the car is in great shape except for the infotament screen that is delaminatiing and will need replaced that was never told about either. I bought a 2017 Lincolin with 18,000 miles thru Carvana 2 years ago and it was flawless. It was a great experience. I bought this 2018 300c with 47,000 miles and expected the same. DIDN'T HAPPEN. Yes I could have returned it but really liked the car and they are hard to find optioned like this one. so I decided to keep it. But never again will i buy from Carvana... They don't seem to be to truthfull about there automobiles. And I will absolutly not recommend them to anyone. More

I went to the Westminster location at my scheduled time. I waited in the lobby for about five minutes, but no Carvana employee came to the lobby to greet me. I went outside to start looking over the vehicle I waited in the lobby for about five minutes, but no Carvana employee came to the lobby to greet me. I went outside to start looking over the vehicle that I purchased. Then after a few minutes, the car advocate drive into the lot as I was looking over the car. He told me to meet him in the lobby, and he told me that I needed to sign the e-documents. It took about 25 minutes for the Carvana app to function properly. Just before this advocate left he told me that the office doesn't have a computer for me to use and that I should go across the street to Starbucks for better wifi service. The Carvana app was the problem. I had no idea where the advocate went. I finally get the documents signed, and I waited for the advocate to return. Another advocate eventually came out to tell me that I have to reschedule for tomorrow because they have other people coming in and they need to prepare for them. I told him I will not reschedule. I was still well within the 60 minute appointment timeframe. I told him I will cancel the order if I cannot get the car today as schedule because it makes no sense to reschedule when I am already here. I also reminded him that it was not my fault that the Carvana app was sluggish and the first advocate went somewhere and did not return. He just smirked at me. I asked him why he and the other advocate waited to tell me after I finally got the documents signed. He just shrugged his shoulders and walked away. These two employees blamed me to justify their refusal to complete the transaction. Not once did they explain where they were when I was waiting for someone to return to the lobby. The worst part of this experience was trying to get customer service help. I tried calling but wait times were long. I tried using the Carvana app to text or schedule a call, but the app was not funtioning properly. Hours later a Carvana representative called me and eventually transferred me to the Complaints Department so that I could cancel my car order. What does a customer who paid for a car do when there is a problem at a pick-up location? Why would a business that claims to offer great customer service and a stress free purchasing process not have a procedure in place to help customers deal with problems at pick-up locations? My experience with Carvana makes me wonder how the employees treat their customers who might have questions or concerns after they actually get their purchased car. I had to cancel the car insurance on this canceled car, and I now have to wait for a refund (up to 10 days) before I can start looking for another car. In the end, I hope this Westminster Carvana location does not represent the other Carvana locations, and these two advocates do not represent the owner's attitude. I truly believe what happens at the bottom happens at the top. More