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Carvana
Tempe, AZ
10,125 Reviews
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10,125 Reviews of Carvana
April 12, 2023
ABSOLUTELY DO NOT DO BUSINESS WITH CARVANA. THEY ARE THE BIGGEST B*!! $HIT CAR DEALERS YOU WILL EVER DEAL WITH!! I went on a limb and ordered a vehicle from them March 25th. They scheduled THEY ARE THE BIGGEST B*!! $HIT CAR DEALERS YOU WILL EVER DEAL WITH!! I went on a limb and ordered a vehicle from them March 25th. They scheduled a pickup date of April 5th. Since then they have had Unforeseen Circumstances witch pushed my delivery date to April 17th. When I pushed them on it, letting them know that I wouldn't be in the state on April 17th, they (on a third phone call) moved it to April 14th. Today I got an email about unforeseen circumstances again pushing the delivery to April 17th. Now I am unable to pick up until April 21st. They make you pay a $1,990 transport fee which is non refundable. If I cancel (which I should) I am out that $1,990 for a vehicle that cannot get transported anywhere on time. They don't care about your time and are not convenient. More
by BGeiger357
Employees Worked With
NA
April 12, 2023
The process in theory is excellent when it functions as designed. For me, it functioned mostly flawless. I found a very low mileage car, verified the carfax, the price was very fair, my final terms were ex designed. For me, it functioned mostly flawless. I found a very low mileage car, verified the carfax, the price was very fair, my final terms were exactly what I was prequalified for, the car arrived at the vending machine the afternoon prior to my pick up date and I took delivery the next day at my assigned time after testing the car and reviewing documents. I had to take one additional step to verify my income. I’m lucky enough to have a higher than average income so I just had to call a rep to help read through my pay stubs and ensure that this is my actually normal income not a bonus or special incentive. I say the key to avoiding those horror stories start with finding the right vehicle. Not the cheapest one with fairly high miles or no verified service from the carfax. Don’t wait for them to call or verify documents. Call them and offer to help verify or provide additional info and they should be able to confirm your delivery right on the spot. Don’t inflate your income. Only provide what you can EASILY prove. Make sure you have the down payment funds. Lastly, have your proof of insurance or the quote ready to go when you apply so you can upload it quickly. I guess I’m one of the lucky ones and it worked out perfect. Just left the BMW dealer for the cars second annual service and they gave it an exceptional condition report. It only has 5k miles so that goes back to picking the right car. I could’ve saved $10k by going with a model with 40k miles but I wanted the security of the low mileage, factory warranty and factory maintenance plan still remaining for another 18 months or 45k miles. More
by Mthusiast
Employees Worked With
Anna
April 11, 2023
Only complaint when recieved the car rotors were bad and needed replacing and they refused because they were within the legal thickness and this was within 7 day trial. Our mechanic showed us the damaged ro needed replacing and they refused because they were within the legal thickness and this was within 7 day trial. Our mechanic showed us the damaged rotors More
by Keith
Employees Worked With
Vincent scotto
April 11, 2023
It was great not crowded and clean. The kids had a lot of fun entering the token and watching their car come down. It was a blast for all of us. Nice show room for checking the car. The The kids had a lot of fun entering the token and watching their car come down. It was a blast for all of us. Nice show room for checking the car. The car is amazing for the age and runs perfectly. More
by Compdoc777
Employees Worked With
Can't remember name but she was lovely and very nice.
April 10, 2023
Don't believe the pictures posted of the cars they sell. They dont show inperfections or defects to the automoble in honesty. They delivered my car and there is a dent in the hood and the windsheild is al They dont show inperfections or defects to the automoble in honesty. They delivered my car and there is a dent in the hood and the windsheild is all pitted from rocks, the front of the car is also got a massive amount of chips in the paint. this was never told in the pictures. They only showed a small section on the hood with chips. On the interior of the car is in great shape except for the infotament screen that is delaminatiing and will need replaced that was never told about either. I bought a 2017 Lincolin with 18,000 miles thru Carvana 2 years ago and it was flawless. It was a great experience. I bought this 2018 300c with 47,000 miles and expected the same. DIDN'T HAPPEN. Yes I could have returned it but really liked the car and they are hard to find optioned like this one. so I decided to keep it. But never again will i buy from Carvana... They don't seem to be to truthfull about there automobiles. And I will absolutly not recommend them to anyone. More
by dissapointed
Employees Worked With
Jalen Entrican
April 10, 2023
Quick, courteous and reliable service. Will definitely use again and refer friends and family to use Carvana. Appreciated the assistance throughout the process. Will definitely use again and refer friends and family to use Carvana. Appreciated the assistance throughout the process. More
by Pri
Employees Worked With
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