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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
February 19, 2021
Best car buying experience in 50 years of purchasing autos. Once I found the desired car, the process was easy and efficient. Delivery was on time and the advocate was great. Very pleasant and knowledga autos. Once I found the desired car, the process was easy and efficient. Delivery was on time and the advocate was great. Very pleasant and knowledgable. I would recommend Carvana to anyone I know. More
by TVANDAWALKER
Employees Worked With
Can't remember
February 19, 2021
Exceptional experience - knowledgeable staff, incredibly hassle free, and very understanding when you want to make a swap or submit a claim. Highly recommended and would use again without hesitation. hassle free, and very understanding when you want to make a swap or submit a claim. Highly recommended and would use again without hesitation. More
by TKStrobe
Employees Worked With
I don’t recall.
February 19, 2021
The only suggestion or comment that I have is concerning the Licensing process. I recommend that Carvana become a Dealer in more states in order to speed up the control and delivery of registration of the the Licensing process. I recommend that Carvana become a Dealer in more states in order to speed up the control and delivery of registration of the Cars sold outside of Georgia. By becoming a Dealer in the major markets that it sells in and having direct relationships with the DMV(s) would facilitate a more progressive approach in completing the overall experience. Thanks for the technological advancement of online vehicle acquisitions. More
by cmartin
Employees Worked With
Connor, All Others
February 19, 2021
Was a bit hesitant to buy car on line but my experience with Carvana outstanding !! Any issues I had were with my limited computer skills not Carvana. The Carvana folks were top shelf - no issues & the c with Carvana outstanding !! Any issues I had were with my limited computer skills not Carvana. The Carvana folks were top shelf - no issues & the car was perfect.. If I had a negative, it would be what they offered for my trade in - about a quarter of book value so I sold it myself for a fair price. I rarely recommend anything to anybody but with Carvana I might make an exception. Outstanding !!!!! More
by Frank
Employees Worked With
several can't remember names
February 19, 2021
Seriously the best car buying experience I've had thus far. The huge benefit is the lack of dealer fees. Saved thousands. Fast delivery as well! far. The huge benefit is the lack of dealer fees. Saved thousands. Fast delivery as well! More
by zarackbustelo
Employees Worked With
Karen, Nicolette
February 19, 2021
Shopping on Carvanas site was easy and quick, I was able to take all the time I wanted to pick which car was right for me! Once I did, less than a week later the car was here and I’ve never been happier wit to take all the time I wanted to pick which car was right for me! Once I did, less than a week later the car was here and I’ve never been happier with a car! More
by aaronjguest
Employees Worked With
N/A
February 19, 2021
Terrible experience from the time I arrived to pick up the vehicle. While still in the bay had to take photos of undisclosed damage and text to the girl finalizing the transaction. I was assured it would the vehicle. While still in the bay had to take photos of undisclosed damage and text to the girl finalizing the transaction. I was assured it would be taken care of.....not the case. So disappointed. More
by KareyP
Employees Worked With
Don’t recall
February 19, 2021
EVERY STEP OF THE PROCESS WAS MADE EASY BY THE GREAT STAFF. THEY WERE ABLE TO ANSWER ALL OF MY QUESTIONS AND HELP ME WITH PROVIDING THE CORRECT PAPERWORK TO SPEED UP THE PROCESS. I WOULD RECOMMEND THEM STAFF. THEY WERE ABLE TO ANSWER ALL OF MY QUESTIONS AND HELP ME WITH PROVIDING THE CORRECT PAPERWORK TO SPEED UP THE PROCESS. I WOULD RECOMMEND THEM TO ANYONE AND I WILL BE A REPEAT CUSTOMER IN THE FUTURE. More
by jvdb27
Employees Worked With
ALL
February 19, 2021
This was the very first company I ever invested in. A few years later I found myself purchasing one of their vehicles. The initial purchase is beyond seamless but if you have to open more than one door to th years later I found myself purchasing one of their vehicles. The initial purchase is beyond seamless but if you have to open more than one door to their operation you’ll start to see the cracks. Their customer service is abysmal once you’ve entered into issue-zone. I ended up canceling the service contract I added on at purchase. The service contract said anyone would take the coupon outside of their approved vendors. I live in small town and didn’t have an approved vendor. I went to Jiffy Lube and found myself reversing the car out of line as they denied service for carvana/silver rock. The amount of the contract is a joke as well. It says it cancels after 12 months or 60000 miles. What it doesn’t make clear, except in the fine print, it’s when the car reaches 60000 total miles. Since my car already had 45k miles, I essentially paid extra to be charged $100 every 1000 miles I traveled. Which makes even less sense as they offer a few free oil changes for your first 10k miles or so. Needless to say, we were in the process of purchasing another vehicle from them when this occurred and decided to 86 ever purchasing from these guys again. More
by Joshua
Employees Worked With
Delivery driver was great and efficient. A lady named Hope was to call back with the warranty issue and never did.
