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Carvana
Tempe, AZ
10,131 Reviews
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10,131 Reviews of Carvana
February 20, 2021
Overall best option for buying a car in 2021 since scummy dealers want to swindle you. Carvana won't swindle you but you have to call them a LOT. I ended up calling them for every step of the way even after dealers want to swindle you. Carvana won't swindle you but you have to call them a LOT. I ended up calling them for every step of the way even after they repeatedly promised to fix / follow up. Finally after multiple support calls and being on the phone for two days (more or less), everything was sorted. Apparently they were having technical issues. I'll give them the benefit of the doubt since they did listen and were polite about it. Final support call was actually pretty good and they were able to resolve all the problems. I would recommend them over any dealer any day. Again, it's 2021. No reason to go to a store to buy things anymore. More
by Shawn Chan
Employees Worked With
Bailey
February 20, 2021
I had the BEST experience ever buying my car through Carvana. No sales pressure, but excellent customer service and assistance when needed. Great communication, throughout the entire buying process. Not Carvana. No sales pressure, but excellent customer service and assistance when needed. Great communication, throughout the entire buying process. Not to mention I LOVE my new vehicle! More
by jnnfrshffr
Employees Worked With
Shelby
February 20, 2021
I’m actually returning the car. Turns out that the brakes were actually not as good as Carvana stated (they were at 4mm when they should be about 10mm). It was a nice car and the process was smooth, but it s were actually not as good as Carvana stated (they were at 4mm when they should be about 10mm). It was a nice car and the process was smooth, but it seems that some of the Carvana cars have hidden fees that the company doesn’t tell you about. Only go here if you’re willing to spend an extra $1000 on the final sticker price. More
by Anonymous
Employees Worked With
Anonymous
February 20, 2021
Car delivered with a nail in the tire and had little to no transmission fluid. Visited a partner shop listed on the website; and they refused to put transmission fluid no transmission fluid. Visited a partner shop listed on the website; and they refused to put transmission fluid More
by rickee5392
Employees Worked With
Zitlalli
February 20, 2021
The process was very simple and the reps were friendly and helpfull .the car was exactly as they described and the delivery was super simple the only thing i would say was a little bad was the detailing j and helpfull .the car was exactly as they described and the delivery was super simple the only thing i would say was a little bad was the detailing job they did on the car before delivery it wasnt bad but they could have done a better job More
by justinsteele906
Employees Worked With
Brandon
February 20, 2021
I purchased a car through eBay, and had to reach out to them in attempt to complete payment, only to find out the car was already sold. Apparently they don't pull them off eBay immediately after they've s them in attempt to complete payment, only to find out the car was already sold. Apparently they don't pull them off eBay immediately after they've sold. I had another purchase lined up, and I told the other seller I had found another car, thinking I had purchased one from Carvana. This was on a older vehicle that isn't easy to find with the low mileage I wanted. So I lost out on both cars. The customer service rep on the phone was polite and apologetic. He said he's seen this happen before, but obviously there's nothing they could do since it was already sold. Again, just a poor system that ended up costing me on another vehicle, and now I could be out searching for months to come. More
by msean
Employees Worked With
unknown
February 20, 2021
I'd like to start off with the first car I tried to purchase. The first time trying to get a car was seeming to go good until my car was locked in for purchase and they kept delaying my delivery dates purchase. The first time trying to get a car was seeming to go good until my car was locked in for purchase and they kept delaying my delivery dates due to car having "smog issues". They kept giving me the run around for up to 3 delays until the last advocate that contacted me basically said they were literally doing nothing with the car and it was just sitting there. Horrible first experience. This next attempt at purchasing a car was successful and no delays however the first experience left me with a sour taste of the company. I wouldn't expect timeliness to be the strong point of this dealership. More
by cesare1996
Employees Worked With
Unknown
February 20, 2021
Second purchase through CARVANA.Got to use vending Second purchase through CARVANA. Got to use vending machine this time! Everything went very well, staff was very helpful in explaining all the paper Second purchase through CARVANA. Got to use vending machine this time! Everything went very well, staff was very helpful in explaining all the paperwork and clarifying any questions we had. More
by Dave
Employees Worked With
Cane remember who he was.
February 20, 2021
So far great experience I love my car easy to do everything and set up the delivery everything was what I wanted. Impressed with everything everything and set up the delivery everything was what I wanted. Impressed with everything More
by Gatorboots
Employees Worked With
Can’t remember
