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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
March 09, 2021
The website was great. Unlike other similar companies, access to the original window sticker was available to view. This allowed for deeper inspection of vehicle features with the right details to make th access to the original window sticker was available to view. This allowed for deeper inspection of vehicle features with the right details to make the right decision for those who care about specs. Taylor, the delivery driver, excelled at making the process easy and she was ready and willing to answer all questions that I had! More
by gregfstr
Employees Worked With
Taylor
March 09, 2021
My best experience ever. Absolutely no hassles or pressures. Any and all questions easily answered and all completely online. My chances of ever stepping in to a dealership are at zero from here on o pressures. Any and all questions easily answered and all completely online. My chances of ever stepping in to a dealership are at zero from here on out. I placed my trust in this companies integrity and feel rewarded for doing it. My choice of vehicle was exactly as described. I was able to take my time in choosing. I watched as many choices came and went but I finally came across something I could love as my own. I have recommended this process to everyone who has asked where I got my new gal. More
by daisyrms
Employees Worked With
Javier
March 09, 2021
Honestly if I knew Carvana was this easy to purchase a car I would’ve done it 3-4 cars ago. I purchased my dream car at easy and not let down with any disappointment. The monthly payments are affordable a car I would’ve done it 3-4 cars ago. I purchased my dream car at easy and not let down with any disappointment. The monthly payments are affordable and I’m 100% happy with my purchase for a lifetime. More
by JaLeesa
Employees Worked With
Leon
March 09, 2021
Buying a car with Carvana has been a game changer. I’ll never go through a traditional dealership again. The whole staff is friendly and helpful. The process is painless and much more enjoyable then I’ve e never go through a traditional dealership again. The whole staff is friendly and helpful. The process is painless and much more enjoyable then I’ve ever experienced. Putting the coin in and watching your car delivered to you is a highlight bonus!!! More
by tiffanym
Employees Worked With
I can’t remember their names but there were 5 I’ve dealt with and all 5 have been excellent
March 09, 2021
What a great experience. They make everything so painless to do. No spending hours in a dealership. Pathfinder was exactly as described. The delivery was a wonderful. Financing was easy. to do. No spending hours in a dealership. Pathfinder was exactly as described. The delivery was a wonderful. Financing was easy. More
by JackieC
Employees Worked With
Don't remember any of the names
March 09, 2021
I recently purchased a used vehicle, and traded in my current vehicle. It was so easy to use, and prices were comparable to similar cars for sale at dealers in my area. Would definitely recommend! No has current vehicle. It was so easy to use, and prices were comparable to similar cars for sale at dealers in my area. Would definitely recommend! No hassling with a dealership and being there all day. The process was easy and fast. I don’t think I can go back to doing it any other way. I don’t have a bad thing to say. Will definitely be using them in the future! More
by J.Ann
Employees Worked With
Unsure
March 09, 2021
Finally a better way. This is the way of the future, no more dealing with pushy salespeople, no more spending hours at a dealership, no more headaches. more dealing with pushy salespeople, no more spending hours at a dealership, no more headaches. More
by jschultz824
Employees Worked With
I forget, sorry
March 09, 2021
Went from best experience to worst need a new Registration Department cannot get paperwork correct to get a tag and can only talk to a machine. NEVER AGAIN Registration Department cannot get paperwork correct to get a tag and can only talk to a machine. NEVER AGAIN More
by freenorman
Employees Worked With
Computer
March 09, 2021
The process was smooth at first, and most everyone was friendly. I got a couple of cars I wasn't happy with, because finding the one I wanted was tough. One finally became available, and I got it. That is friendly. I got a couple of cars I wasn't happy with, because finding the one I wanted was tough. One finally became available, and I got it. That is where the problems started. The vehicle seems to be sound mechanically, but has clearly been in a fender bender, and hastily/poorly repaired. It was also in clear need of an alignment.This was clearly visible to anyone with eyes, but it passed their inspection process. I would have seen this right away, but my delivery driver was 3 hours late, and it was dark and rainy. I was informed that since this was my 3rd car( I was only told this after that), if I returned it, I could not get another, or do business with them for 6 months. I decided to keep it after speaking with a rep from Carvana. I should have given it back. I was immediately shoved off on Silver Rock, the warranty company. I have had to make appointment after appointment to get it looked at. The estimate is $2000, which took me some complaining to get them to pay. I have to pay for the rental up front, and out of pocket, and be reimbursed by cashiers check at a later date. I have never had to do that in the past. The warranty company has always handled the rental. They did get me a discounted rate, but I am still looking at $400 up front, and out of my pocket. Luckily, I can pay it. A lot of people might not be in that situation. Do yourself a favor, and go elsewhere. What initially started out ok, has turned quickly into a nightmare. Most people think it's enough for them to fix something that the you shouldn't have missed in the first place, but I don't. These companies act like we have all the time in the world to deal with these things. I worked the last 17 days in a row, and definitely don't. I am not being compensated for the hours on the phone waiting to speak/speaking with someone, and driving to and from the repair centers for estimates(25 miles away). I wouldn't recommend them to anyone after all this. More
by W. Sowell
Employees Worked With
too many to mention
March 09, 2021
The ease of picking a car was great! The many delays in delivery (3) was disappointing. Overall, I would do it again though. Most of the sales reps were awesome delivery (3) was disappointing. Overall, I would do it again though. Most of the sales reps were awesome More
by bettablues1
Employees Worked With
Ty
