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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
March 11, 2021
I was super anxious about purchasing a car online. But Carvana made it fun and easy and rather stress-free. I got a great trade-in offer and found a great vehicle at a fair price. I financed through Car Carvana made it fun and easy and rather stress-free. I got a great trade-in offer and found a great vehicle at a fair price. I financed through Carvana and the rate offered was fair. The site was easy to use to find what I was looking for. When I needed help, the customer service was exceptional. Delivery day went without a hitch (they were even able to come a little early!). My trade-in has been successfully paid off (I got a $6 over-payment check from my previous financing company). Just waiting on the state paperwork now. Carvana is taking care of that, too. And when I had a question about the process, they were accessible and easily answered my questions. Seriously, this was the best car-buying experience I have ever had. I almost wish i could buy another car just so I could do it again. More
by mchellin78
Employees Worked With
don't remember
March 11, 2021
My experience with Carvana was amazing! I was first exposed to it by my brother, who bought a Chevy truck last year. Searching for cars was so simple & easy, the purchase & registration process was has exposed to it by my brother, who bought a Chevy truck last year. Searching for cars was so simple & easy, the purchase & registration process was hassle free. It was my first time purchasing a car and it wasn’t stressful or scary it was actually fun! Props to customer service who is so helpful & always there for your car needs! More
by nasreenahmad727
Employees Worked With
Carvana team
March 10, 2021
The entire process started off easy enough but then it became complicated. They kept asking me for documents that were already submitted and approved, I was even put down as buying two vehicles instead of became complicated. They kept asking me for documents that were already submitted and approved, I was even put down as buying two vehicles instead of one which caused me to be declined after being approved. I never wanted 2 cars!! They “misplaced” my trade in and I was asked twice if I still had it or if the company already picked it up!!!! Then with my last swap the car I ordered “disappeared” from my profile and I had to find another one. That one was delayed 3 times due to weather and ect but then the day it was supposed to come, ended up being 3 hours late because they hadn’t after a month even cleaned it yet!! Then I got the suv at night. It seemed fine, an I knew the small imperfections it had already. The next day I got a better look and the the seatbelt behind the drivers seat was literally torn in half, the engine light came on that day )one day after delivery) and the heat/air fan was making the most annoying sound ever. Plus my mom left her brand new chair in the back of the swap vehicle. No one ever called me back about my chair so your welcome to whoever took that!! An then I was told I couldn’t swap this car because it was my last swap even though it had the seatbelt, noises and engine light. I’m so very angry about all this. They told me I had to take it in and it “might” be covered with their silver rock stuff but can’t guarantee it!! They gave me a car that is not safe and I can’t even use one of the seats at all and the entire process has been horrible. I’d much rather sit in a building for 6/8 hours to get a vehicle then ever do this again. My biggest thing is, they don’t even care and charge to much for cars they know have issues and then won’t even make things right. It’s a very sneaky and non honest company!! More
by Nacita0829
Employees Worked With
Many
March 10, 2021
The best experience that I have had in buying a car. I will buy my next car from Carvana. They were awesome. It is nice not to b pressured by a pushy salesperson and they kept me updated on every step of will buy my next car from Carvana. They were awesome. It is nice not to b pressured by a pushy salesperson and they kept me updated on every step of my buying and delivery process. More
by Tammyelliott238
Employees Worked With
Terrell
March 10, 2021
Great customer service, delivery and pick up of old truck was 100% hassle free, will definitely recommend to a friend. I am very satisfied with my purchase and the vehicle description was exactly what was o was 100% hassle free, will definitely recommend to a friend. I am very satisfied with my purchase and the vehicle description was exactly what was online. The carvana app for payments seems very user friendly as well. More
by Insehn201
Employees Worked With
I dont remember every one.
March 10, 2021
Great experience in buying the car. Please fix your logistic process. My delivery was delayed 4 times. 1st time due to weather but no excuse for other delays. logistic process. My delivery was delayed 4 times. 1st time due to weather but no excuse for other delays. More
by ConsumerLex
Employees Worked With
NA
March 10, 2021
1st delivery delayed for cleaning. 2nd delivery delayed. Truck malfunction. Was asked to follow truck back to lot to receive (impossible). 3rd delivery 40 minutes late. Truck malfunction. Was asked to follow truck back to lot to receive (impossible). 3rd delivery 40 minutes late. More
by Shane3
Employees Worked With
Unknown.
March 10, 2021
Best. Experience. Ever. I am so thankful for Carvana. I was so nervous going to a dealership & getting ripped off by someone because I didn’t know the wiser. Carvana let me shop, purchase, and sign a lease was so nervous going to a dealership & getting ripped off by someone because I didn’t know the wiser. Carvana let me shop, purchase, and sign a lease WITHIN 1 HOUR!!! Without talking to a certain person and without being charged things I didn’t need / hidden fees. I got approved instantly and was easily able to submit my paystubs to qualify for my DREAM car. This was my first car purchasing experience & I could not have found a better place to purchase. Next process was cake; my car was dropped off at my home by a super nice gentleman 3 days later and I test drove it for 10 mins. It was super clean and even came with a cute balloon and stuffed toy on the passenger seat when I got in. MY CAR WAS THEN MY CAR. One of the absolute best parts, especially in the craziness the world is right now, is that they registered the car for me through DMV....eliminating one of the most frustrating and time consuming parts of buying a car. Not that I needed a 7 day trial period... but it did ease my mind knowing I had an option to return or exchange if I needed, worse case. I love the Carvana care that will cover anything my insurance doesn’t if something happens. Overall, I couldn’t be happier. i recommend this to anyone, especially people with busy schedules like me. I am a paramedic and do not have the luxury of time to drive around to dealership after dealership. I loved this experience and recommend to everyone, even my closest loved ones!!!!!! Go Carvana!!!!!! More
by bailey
Employees Worked With
N/a
March 10, 2021
Vehicle was not entered as a transfer of plates now I’m inconvenienced to have to go to the DMV. Vehicle had scratches that was not on the pictures and I’m having to be inconvenienced again to have my car inconvenienced to have to go to the DMV. Vehicle had scratches that was not on the pictures and I’m having to be inconvenienced again to have my car at the repair shop for a couple of days. More
by Kdelliott82
Employees Worked With
Nina
