Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
10,128 Reviews of Carvana
March 19, 2021
Trading in and buying a car has never been so simple. It felt safe with the 7 day guarantee money back policy but I loved the vehicle so much that it didn't matter! I got the best deal for the vehicle, no s felt safe with the 7 day guarantee money back policy but I loved the vehicle so much that it didn't matter! I got the best deal for the vehicle, no sleezy sales people pushing me into something, best financing, great car and it was all done from my couch. I highly recommend this! It may seem too good to be true but it is amazing and highly recommended. More
by tjmitch
Employees Worked With
Bryan
March 19, 2021
Not happy that my car was not delivered on time. It was scheduled a month in advance. That is more than enough time to get it where it needs to be. And to be notified the day before that is was delayed was scheduled a month in advance. That is more than enough time to get it where it needs to be. And to be notified the day before that is was delayed was disappointing. My old car was being sold the day after it was supposed to be scheduled so I was without a car for a week. No one seemed to care. Imagine if you didn’t have a car for a week and how unhappy that would be. More
by Knapsteinjt
Employees Worked With
Don’t know
March 19, 2021
I'm very pleased with the purchase of my new car ,my son introduced me to Carvana ,he also purchased a car through Carvana,the entire process was very easy ,i really appreciate the customer service,everyone introduced me to Carvana ,he also purchased a car through Carvana,the entire process was very easy ,i really appreciate the customer service,everyone that i spoke too was very polite and friendly , i will definitely refer you to friend and family.Thank You and Good Luck Paula Marretta More
by paulamarretta
Employees Worked With
Deravine Harckman
March 19, 2021
Very helpful staff as well as quick turn around. Traded in a financed car and purchased with Carvana financing. Process took roughly a week including processing verification of income and delivery. in a financed car and purchased with Carvana financing. Process took roughly a week including processing verification of income and delivery. More
by Joshcassidy2
Employees Worked With
Vin and Coral
March 19, 2021
Absolutely AMAZING first-time car buying experience. Will definitely buy all my cars in my lifetime from Carvana. Thank you so much, you guys are so easy, and friendly! definitely buy all my cars in my lifetime from Carvana. Thank you so much, you guys are so easy, and friendly! More
by aguirrir
Employees Worked With
John, Mark
March 19, 2021
Excellent service. Car had a couple of issues not listed when purchasing the vehicle and Carvana arranged to have them fixed, no problem. Car is great and exactly what I expected. Carvana employee Oli when purchasing the vehicle and Carvana arranged to have them fixed, no problem. Car is great and exactly what I expected. Carvana employee Oliver was knowledgeable and courteous. More
by cshewman13
Employees Worked With
Oliver
March 19, 2021
Unfortunately my purchase was delayed 5-6 times taking over a month to receive. I understand weather in the south was a factor for some of it, but there were a few other times, I received very short noti over a month to receive. I understand weather in the south was a factor for some of it, but there were a few other times, I received very short notice that the delivery was going to be delayed again. It was kind of frustrating because we altered work schedules to be home for delivery (I was also trading in a vehicle) The reasons were, flat tire, and damage in transport to either the rim or the tire. It was unfortunate because I was paying for insurance on the car for a month before I received it. Carvana's customer service was very apologetic, and all of the employees I spoke to and dealt with in person were great! I understand some circumstances were out of their control. I would still purchase from them again, because I feel this situation was just one of those things and the chances would be slim it happening again. More
by anthonypacitto
Employees Worked With
John Cole, Karren, Charity Gilbert
March 19, 2021
This was the best car buying experience i have EVER had ! The process was so simple, yet very efficient. The customer service is impeccable ! I cant wait to refer all my friends and family. This is hands dow The process was so simple, yet very efficient. The customer service is impeccable ! I cant wait to refer all my friends and family. This is hands down the BEST way to buy a car !! Thank you Carvana!!! More
by rbuchanan35
Employees Worked With
Everyone i dealt with was great!
March 19, 2021
Generously giving these 2 stars only because the selection/ purchase process was actually very easy, and people I did speak with were very polite. Otherwise the process was kind of comically bad selection/ purchase process was actually very easy, and people I did speak with were very polite. Otherwise the process was kind of comically bad. Took 4+ weeks for delivery. Delivery ultimately scheduled 3 times. Not saying that some reasons for the delays weren't valid on their side, but I waited 2 weeks for my first delivery and wasn't alerted that it wouldn't be here until the day before it was set to arrive... to contextualize that, it still hadn't left its original facility in Arizona on the day it was to be arriving in Maryland. Why didn't the (text msg, mind you) alert come in a 'week' before, instead of the *day* before? The lack of a dedicated point of contact is a problem... there is no apparent individual purchase manager, no one person monitoring the sale or delivery. So, while I appreciate the peppy upbeat customer service speak, it falls short as, at customer service level 1, no one has any real answers to your questions. You have to get to a team leader before anyone can make any real decisions or provide real information. The process would be great if you have zero issues or never need to speak to someone, but if you do, good luck, enjoy the 7 repeating songs while you're on hold long enough to hear each several times. Acknowledging the above were relatively manageable annoyances, I ultimately returned the vehicle because it had 51 (literally) codes show up when I had it reviewed by my auto shop. Most minor, but two related to the transmission... no thanks, I'll pass on potential transmission issues. Brakes not operating properly, oddly uneven wear, my mechanic felt they should not have passed state inspection. A fender had been repainted... not a biggie, but... what happened there? That wasn't listed on the website... While I don't question their intent to do good work, their system/ structure to deliver as promised just isn't there yet. They'll get there, but I'd give it a couple years yet. More
by Mike P
Employees Worked With
Walter
