Carvana

Besides my delivery date being rescheduled, it was a great experience. I would have gave 5 stars if it wasn’t for that. This wasn’t the first time it happened. great experience. I would have gave 5 stars if it wasn’t for that. This wasn’t the first time it happened. More

Let me just say first I am so amazed with how easy this was! It was all done online. I didn't speak to anyone from carvana until the day of delivery. Let's talk about the day of delivery... the guy that dr was! It was all done online. I didn't speak to anyone from carvana until the day of delivery. Let's talk about the day of delivery... the guy that dropped it off was very friendly and professional. He answered all questions fully and was very informative. He was right on time as well which was so needed for me!! Now onto the actual vehicle. Wow wow wow wow. I cant believe how easy this was especially for someone trying to rebuild their credit! I am so in love with my car. Its everything I ever wanted and really did only have 11,500 miles. I will tell everyone to car shop with carvana!!! More

I love my car!!! Great Customer Service ! Any issues I had were taking care of immediately... every one I spoke with on the phone were friendly and ready to help!! had were taking care of immediately... every one I spoke with on the phone were friendly and ready to help!! More

The positive:Easy, easy, easy. Within the make/model I The positive: Easy, easy, easy. Within the make/model I chose there were several vehicles to choose from. Financing was simple and easy to understa The positive: Easy, easy, easy. Within the make/model I chose there were several vehicles to choose from. Financing was simple and easy to understand. The checkout process was almost painless (see negatives below). The delivery driver was amazing. Very personable and a great representative for the company. As the only face I saw during the entire process he was a pleasure to deal with. Professional and friendly. He did a very thorough job of walking me through the vehicle prior to me taking it. He explained one shortcoming and how he was going to make it right. The negative: During the checkout process I was offered an opportunity to purchase Carvana's add-on warranty. The offer was phrased in terms of x dollars per month dependent upon the level of service you select. I determined that based on that rate the warranty offered a good value to me. By my calculations "Carvana Cares" should have been under $600 for my vehicle and level of service. When I got to the final summary sheet the price of the warranty was $1450. I called customer service and after talking with two reps was told the cost is $1450. Programming the math to fill in the appropriate monthly amount when the warranty was first offered is not a difficult task. This felt like a bait and switch effort and truly irritated me. I deleted the warranty and pressed on with the purchase, but felt as if I had experienced the typical car sales finance guy treatment. Overall I would purchase again from Carvana, but would check all the math. More

I had a great hassle free experience in purchasing my new to me vehicle. Being a previous car sales consultant, i always dreaded going to dealerships. Buying through Carvana was a bre9eze. Definitely the b to me vehicle. Being a previous car sales consultant, i always dreaded going to dealerships. Buying through Carvana was a bre9eze. Definitely the best car buying experience i have ever had. More

This is the third automobile I have found, reviewed & purchased online - two from Carvana. I find the experience easy and absolutely performed fully in my time frame. No hassle, no haggle, no 'finance ma purchased online - two from Carvana. I find the experience easy and absolutely performed fully in my time frame. No hassle, no haggle, no 'finance manager' hokey pokey, no this payment or that payment foolery, In fact, the first vehicle I purchased from Carvana did not fit me - too small - and I exchanged it for the one I'm in now. No problem! They appeared happy to exchange it, brought me the new one and picked up the other one. Everyone I interacted with at Carvana was cheerful, helpful and courteous. Would I purchase from Carvana in the future - YES! More

Carvana made purchasing a car very easy and enjoyable! My only issue is the car was pretty dirty in and out when received. Other than that i highly recommend your services. only issue is the car was pretty dirty in and out when received. Other than that i highly recommend your services. More

I can’t say enough how easy and pleasant my experience with Carvana was. The online process was extremely easy to navigate. My vehicle arrived as scheduled. I received updates through every step of the pr with Carvana was. The online process was extremely easy to navigate. My vehicle arrived as scheduled. I received updates through every step of the process. The gentleman that delivered my vehicle was knowledgeable & very pleasant. I would highly recommend Carvana to anyone looking to avoid the time consuming process at a dealership. I knew what I was looking for & no salesperson trying to redirect my choice or “upsell” me to something else. So happy with both my vehicle & my experience!!!! More