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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
March 29, 2021
We got a great deal on an amazing vehicle. The entire process end to end was the smoothest, quickest, most stress and pressure free car buying experience I have ever had. Delivery was a breeze and the As process end to end was the smoothest, quickest, most stress and pressure free car buying experience I have ever had. Delivery was a breeze and the Associate was courteous and enthusiastic about his job. This company is the future of automotive sales. More
by novatechsllc
Employees Worked With
Rob
March 29, 2021
The whole process is amazing! This was the most pleasant and efficient car buying process I have ever been through. I was able to truly get a vehicle that I wanted and love instead of having to settle for and efficient car buying process I have ever been through. I was able to truly get a vehicle that I wanted and love instead of having to settle for the limited options at a dealership. I highly recommend Carvana. More
by msuazo101
Employees Worked With
IAn
March 29, 2021
The process was the easiest thing on earth! Everything laid out up front. No surprises! I love that about Carvana! I will shop again!! Bye bye big car lots! laid out up front. No surprises! I love that about Carvana! I will shop again!! Bye bye big car lots! More
by Queenjo
Employees Worked With
Stephanie
March 29, 2021
My experience was not great. I spent a total of five hours on hold. I was lost several times. And only 2 advocates actually call me back. The process was great once delivery was made and the extra atten hours on hold. I was lost several times. And only 2 advocates actually call me back. The process was great once delivery was made and the extra attention after the sale is exceptional. More
by perry_vela
Employees Worked With
Amanda and Micheal
March 29, 2021
Buying the car was easy, and it only took about 20 minutes to go from picking one out to making a purchase, including getting through financing. Now for the nightmare; when they deliver a car to yo minutes to go from picking one out to making a purchase, including getting through financing. Now for the nightmare; when they deliver a car to you that needs a LOT of work and even though you're in your 7 days trial, they just give you the run-around between them and a company called SilverRock (who are terrible). Here's what my car needed even after their 150 point inspection: to be clear, Carvana and SilveRock have given me the run around for over a week, conveniently longer my 7 day trial, claiming that none of this is neither of their problem, even though they told me that they'd cover fixing any issues it needed that were found in the 7 days: * Coolant Flush * Rear brakes replaced - They delivered it with brakes that are scraping and completely shot, a safety hazard! * Brake fluid service needed The engine also misfires, which is worrisome, and surprisingly not caught in their "inspection" so it needs: * Spark plugs recommended for misfire * Fuel Injection service due to misfire Be aware of this before making a purchase, and if possible see if someone can give you a full report mechanically of the vehicle before you buy one. More
by Aaron.R
Employees Worked With
Rose, Peter, Bianca, Austin
March 29, 2021
The vehicle was filthy inside & out when it arrived. The process was rather difficult & there were & has not been any instructions as to anything to do with the vehicle. Also, I have purchased the extended process was rather difficult & there were & has not been any instructions as to anything to do with the vehicle. Also, I have purchased the extended maintenance with the company that Carvana is promoting & the maintenance/service shops in my area are not reputible. More
by katged
Employees Worked With
multiple
March 28, 2021
Great experience with customer service... However once I took the car to the shop before my guarantee was up i found serious issues and had to return vehicle. The 150 point inspection seems to be unreliable took the car to the shop before my guarantee was up i found serious issues and had to return vehicle. The 150 point inspection seems to be unreliable because my mechanic found major issues in minutes. More
by kjarrard
Employees Worked With
To many to remember
March 28, 2021
My car wasn’t delivered on the set date. Delivery driver scraped the whole side on a tree and left deep scratches. Was delivered in disgusting condition. Barley looked like it was detailed before d driver scraped the whole side on a tree and left deep scratches. Was delivered in disgusting condition. Barley looked like it was detailed before delivery. Dog hair, grit and stickiness covered the interior. First day i had it the check engine light came on and the brakes were squeaking. Currently in the shop for a complete instrument cluster replacement. sales and service were great. Regardless, I’m Not happy on how it was delivered and that I’ve barely had it a week and it’s already in the shop. So now I’m with out a car. More
by br3tt_d
Employees Worked With
Sean, acres
March 28, 2021
Awesome experience. I will do it again when I am ready to buy again. I have praised my experience to anybody that will listen. I am 79 years old and certainly am limited in my computer knowledge but with the buy again. I have praised my experience to anybody that will listen. I am 79 years old and certainly am limited in my computer knowledge but with the help of a live agent we got it done. My husband and I got tired of driving around looking at advertised cars that were not there and decided to give Carvana a try. We never bought a used car with so much background as was provided with our car, With the Carfax report we were comfortable that the car was not in a flood area or salted snow highway. Highly recommend Carvana More
by lebeouf2130
Employees Worked With
Didn't make a note of her name
March 28, 2021
Carvana was a pleasure to deal with, CS reps were helpful & accommodating. I really wish that they used another company for financing, I have to call every month ask to get extra payment used on principle in & accommodating. I really wish that they used another company for financing, I have to call every month ask to get extra payment used on principle instead of reducing next payment. This is an headache since I work 5 & 6 day weeks, at the end of the day I don't really want to deal with Bridgecrest. Just to get my payment adjusted, it's as if they don't want the principle reduced. From all I have read about them they follow predatory lending practices. I was quoted a rate no higher than 9.89 in the end after having to redo the loan due to damage on my 1st choice of vehicle, they slipped in a 10.89 rate. My fault because they had done that on the 1st vehicle & reduced it when I called but got me the 2nd time. Over all my experience with Carvana was favorable. The car I got, I'm more than happy with & I didn't have to deal with a slimy salesman. Will refinance it in a couple of months. I would definitely use Carvana again but this time I would bring my own financing through my CU. More
by dmk1017
Employees Worked With
Do not know names
