Carvana

Not reliable cars and then your stuck with them paying high prices for years !! On broke cars high prices for years !! On broke cars More

I really like the Carvana concept. I love their website, their app, and the ease of finding vehicles that are interesting to me. I also like the thorough inspection process; I haven’t I love their website, their app, and the ease of finding vehicles that are interesting to me. I also like the thorough inspection process; I haven’t found anyone else that comes close to that process. However, when it comes to execution of purchasing an auto Carvana fell flat! I found the exact car I was searching for and started the sales process. The processing was fairly straightforward for a cash offer. However, it took almost a week to get paperwork verified and approved. Again, this was a cash offer and I provided copies of the certified check as requested. This delay caused my initial delivery day to be pushed out by a week. The day before my rescheduled delivery, I received a notice from Carvana that they could not proceed with the sale! The only reason given was that the car was unsafe to sell. I would expect any safety issues would have been identified during the 150 point inspection they did, and not the day before delivery. So the entire transaction had to be canceled. After this disappointing experience, I chose not to try my luck with this company again. More

I was at the dealership in Frisco, Tx It was a pleasant experience. The people at the dealership were great and very attentive to my questions and concerns. The new trade in policy to not return your veh experience. The people at the dealership were great and very attentive to my questions and concerns. The new trade in policy to not return your vehicle if the new car doesn’t work out is horrible and not disclosing it until the last minute is shady. More

Very disappointed with this experience. The sale was simple and effortless, but once the car arrived, the troubles began, and the response from Carvana was leads than satisfactory. The b The sale was simple and effortless, but once the car arrived, the troubles began, and the response from Carvana was leads than satisfactory. The battery was dead on arrival, Carvana’s response, instead of replacing the battery right there was to require I go thru the warranty, leaving me stuck with having to drive over 50 miles to a warranty shop AND pay $100 deductible. I bought a battery myself at Walmart for $125 instead to avoid the hassle. The car was not cleaned or detailed. It was filthy, inside and out. We spent an entire weekend detailing the car we were promised would be delivered according to a supposed 150-point inspection. Day 8, the Check Engine Light has now come on. I will now have to put a car that passed Carvana’s rigorous inspection in the shop to correct this, and again, be expected to pay $100 deductible at a shop over an hour away from my home. Not a great experience, and definitely not something I will encourage any friends or family to go through. More

My car was nasty when I picked it up! ! The staff does not look professional. They look homeless. ! The staff does not look professional. They look homeless. More