Carvana

Shipping was delayed multiple times and was told I’d get a refund but didn’t a refund but didn’t More

Delivery date was pushed 2 weeks due to a "cosmetic issue" Carvana could not or would not explain. That wasn't a major issue, just tedious. The real issues came after delivery. 6 days and 650 mile issue" Carvana could not or would not explain. That wasn't a major issue, just tedious. The real issues came after delivery. 6 days and 650 miles after delivery, my Q5 with less than 25k miles suffered what can only be called catastrophic issues. The Drive System malfunctioned and cylinder 3 was toast due to metal shavings in the engine. I'm now looking at a total engine and turbo replacement, along with other components. Luckily, this will be covered under the Silver Rock warranty, but that doesn't change the fact that I'll be making my first payment on a car that I can't even drive. I waited 3 days for Silver Rock's "preferred service center", which is just a Firestone tire shop to tell me they couldn't diagnose, much less fix the car before I could get approval to send it to Audi for service. The car has now been in the shop for more days than it's been in my possession, and I'm looking at another 3-4 weeks before I get it back. More

Not reliable cars and then your stuck with them paying high prices for years !! On broke cars high prices for years !! On broke cars More

I really like the Carvana concept. I love their website, their app, and the ease of finding vehicles that are interesting to me. I also like the thorough inspection process; I haven’t I love their website, their app, and the ease of finding vehicles that are interesting to me. I also like the thorough inspection process; I haven’t found anyone else that comes close to that process. However, when it comes to execution of purchasing an auto Carvana fell flat! I found the exact car I was searching for and started the sales process. The processing was fairly straightforward for a cash offer. However, it took almost a week to get paperwork verified and approved. Again, this was a cash offer and I provided copies of the certified check as requested. This delay caused my initial delivery day to be pushed out by a week. The day before my rescheduled delivery, I received a notice from Carvana that they could not proceed with the sale! The only reason given was that the car was unsafe to sell. I would expect any safety issues would have been identified during the 150 point inspection they did, and not the day before delivery. So the entire transaction had to be canceled. After this disappointing experience, I chose not to try my luck with this company again. More