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Carvana
Tempe, AZ
10,164 Reviews
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10,164 Reviews of Carvana
May 24, 2023
Overall, I was nervous about an online purchase, but the process was smooth, easy, and pretty painless. I had a few issues with items on the vehicle shown on the vehicle that were not present when it was de process was smooth, easy, and pretty painless. I had a few issues with items on the vehicle shown on the vehicle that were not present when it was delivered. They have a disclaimer for this, but I thought the Carvana pictures would at least be accurate to what was present. If it matters to you confirm that the items you want remain on the vehicle. Still overall a great process and I am pleased with my vehicle. More
by DavidA
Employees Worked With
Unknown
May 24, 2023
I'd leave zero stars if I could. First, we picked up our car at the Charlotte NC location which was horrible. It was a small lot packed with cars so that it was difficult even to man First, we picked up our car at the Charlotte NC location which was horrible. It was a small lot packed with cars so that it was difficult even to maneuver out of the lot. The real nightmare came after the purchase. Our bank made an error in dispersing the funds to Carvana, but immediately fixed the problem by wiring the money. However, we had days of threatening emails, accusing of us avoiding them despite our constant contact and despite our proof from the bank that we paid them. There was never an apology and there was no way to get an actual person on the phone. We'll never use this company again and will discourage our friends and family from doing so. More
by mountain
Employees Worked With
no idea
May 23, 2023
You wouldn't sell me a car because 1 digit was fat fingered while entering my social. No wonder you are going out of business. Wait and try again in 6 months. You probably won't be in business in 6 fingered while entering my social. No wonder you are going out of business. Wait and try again in 6 months. You probably won't be in business in 6 months. Thought this was the future of car buying? Then why did I still have to go to my local dealer still. Wanted to do this instead so I didn't waste days going back and forth with a sleazy dealer. Turns out I wasted 3 days with your ridiculous program. Went to my local dealer and was in and out in 2 hours and my car will be here in 4 days. Plus I got a better deal on the same type vehicle with 20,000 less miles and more features. Thank you for confirming what I already thought. No matter how you buy a car, the car business has become a joke! Carvana enjoy bankruptcy! More
by cprice420
Employees Worked With
Sebastian
May 20, 2023
EXTREMELY easy process and very convenient for me. I'm kinda a stay to myself person so buying a car online was awesome but, when I did speak and come in contact with the staff i felt like i was the o I'm kinda a stay to myself person so buying a car online was awesome but, when I did speak and come in contact with the staff i felt like i was the only person in the world. More
by markcurry60
Employees Worked With
I cant remember his name but, he was the guy who goes over everything before you leave
May 20, 2023
Horrible communication from start to finish. unreliable when it comes to imperfections on cars. Mine came with a crack in the windshield. Would not recommend using to anyone. unreliable when it comes to imperfections on cars. Mine came with a crack in the windshield. Would not recommend using to anyone. More
by Colecooke1
Employees Worked With
Kevin
May 18, 2023
Was pleased with the dealership easy to deal with online trade in and sale of new truck went well. But i drove the truck approx 3 miles down the road after delivery and the pickup truck bed rails blew off trade in and sale of new truck went well. But i drove the truck approx 3 miles down the road after delivery and the pickup truck bed rails blew off and the windows mirrors and door panels and dash was dirty. other than that went well. More
by cruze
Employees Worked With
Sebastian, Joe Monteiro
May 18, 2023
The entire process was riddled with small issues. From start to finish, nothing but issues. First off, the car showed up with dings and scrapes that were not noted on the listing as well as a “Change From start to finish, nothing but issues. First off, the car showed up with dings and scrapes that were not noted on the listing as well as a “Change oil soon” message on the dashboard. The serious issue I have been dealing with since my purchase is the title, or lack thereof. It has been over two months since purchasing my vehicle and have yet to receive my title. My temporary tags expired and had to request new ones. This entire experience has been extremely disappointing. More
by MR
Employees Worked With
Too many to list
May 17, 2023
Searching, sorting, selecting, and purchasing through Carvana was very easy. I managed to get the exact model with every feature desired for a great price. That would have been impossible if I were lim Carvana was very easy. I managed to get the exact model with every feature desired for a great price. That would have been impossible if I were limited to shopping locally. I don't have a nearby vending machine location so instead picked the vehicle up at a Carvana hub. The folks there were awesome. Before pickup they walked me through all the paperwork so processing was very fast when I got there. More
by Martin
Employees Worked With
James Lathan Jr
