Carvana

Horrible experience. They took there time to be able to have the original and second offer expire to drive the price down by asking for different photos and things. Which They took there time to be able to have the original and second offer expire to drive the price down by asking for different photos and things. Which it did by over $2500.00. I had to sell due to an illness my doctor wanted me to be in the hospital the day of my vehicle pick-up. I called Carvana and explained the situation and was told they could NOT change my date because you guessed it the offer expired yet again. Zero Stars. NEVER AGAIN! More

You really want a review. ..OK, here it is. We paid cash for our vehicle and expected to have it delivered to our home, but the system told us our zip code didn't qualify for d ..OK, here it is. We paid cash for our vehicle and expected to have it delivered to our home, but the system told us our zip code didn't qualify for delivery so we needed to pick it up. Our car was "lost" during the shipping process and was delayed over a week which required me to take an additional day off. Seriously...I got email updates every step of the way from Arizona to Denver. Once the vehicle got to the Denver metro area, the updates suddenly stopped, which was followed by an email saying the delivery had been delayed. I had to call them for further details, not the other way around. The local office promptly blamed it on the third-party trucking company. On the way home from picking up our vehicle, I noticed a severe pulsation in the brake pedal and steering wheel while braking, which normally means warped rotors. The emissions indicator also illuminated just about the time we arrived home less than 30 mins after picking up the car!! I opened a case with SilverRock and took the car to their preferred servicer, which is a local Firestone Retailer. After driving the vehicle less than 30 total miles since picking it up from Carvana, they verified the front rotors were severely warped and got them fixed. They were unable to address the emission light and said I would need top take it to BMW. On the phone before picking up the vehicle, Firestone informed me that I am responsible for a $100 deductible for the repairs!?!? Taking the car to BMW will be an additional $350 deductible since they aren't "in-network" so I will end up fixing it myself. Their warranty is actually a huge joke. On a side note, we discovered our vehicle did not have a couple features that it was listed as having in their listing, such as the LED headlights. Before taking delivery of the car, we actually felt pretty good about our purchase and were actually thinking about trading in another of our vehicles for a truck. However, after going through all of this and having to pay out-of-pocket to get a new car repaired just to able drive it safely and STILL going through it getting the emissions repaired, I will probably never purchase a car at Carvana ever again. More

The car needed cleaning inside the back. Rusted tailpipe was not disclosed and only informed to me the day of delivery. Delivery was scheduled but I was asked to come pick the car the day o Rusted tailpipe was not disclosed and only informed to me the day of delivery. Delivery was scheduled but I was asked to come pick the car the day of delivery. Tires had to be filled up after the car came down because they were too short staffed to complete their checklists. More