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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

April 14, 2021

I got my car with Carvana April 7th. The process was so easy! And I love my new car! Everyone was so nice and easy to talk to, definitely recommend! More

by Jenlucero4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
April 14, 2021

I admit that I was very skeptical that this kind of car buying process would be full of disappointments. NOT the case at all! I was amazed at the ease with which I bought my new 2018 FIAT. Do NOT hesita More

by rirogers70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc driver from Hartford Carvana
April 14, 2021

Customer Service is outstanding which makes all the difference in the world especially when there is a question, concern or delays... they are on top of it! Definitely recommend. PS. IN LOVE with my ne More

by vlkillion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chantelle, Stephen
April 14, 2021

The process to purchase was super easy and fast. Honestly, doing all of this online was so much easier than buying in person. Last time my wife went to a dealership she was there for six hours while More

by wallywampa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred
April 14, 2021

Carvana is the cure if you want to avoid salesperson pressures, lies, and upsells. The customer advocate made it easy to exchange our cars, was very pleasant, and took their time to explain everything i More

by davidcoleman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen
April 14, 2021

Very professional, prompt answered every question with knowledge. Only thing is should always follow up with transport. And update web site more often. Thank you More

by Shsaronmorin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cant remember
April 14, 2021

I thought CarMax was an unusually smooth process, but Carvana has them beat! We loved everyone we interacted with, and the vehicle was even better than it was (beautifully) photographed in advance. Well More

by willgray79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerrome
April 14, 2021

From start to finish Carvana was outstanding. I will only buy a car with Carvana going forward. There was only one mishap with delivery but they made it right. More

by tamiroper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
n/a
April 14, 2021

From start up until taking possession of the vehicle, everything went smooth. As soon as you take the car, good luck getting any help or reaching someone. It has now been almost 3 weeks, and the car that More

by Sanjar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Did not supply
Apr 15, 2021 -

Carvana responded

Thank you for sharing your feedback with us in regards to your Carvana experience. Carvana prides itself on providing excellent customer service and we are disappointed to hear that your overall experience fell short of anything but exceptional. We apologize about the delay regarding the payoff of the vehicle you sold to us. Carvana prides itself on a streamlined process and we are disappointed that you feel we failed to provide you with that. We very much appreciate you taking the time to let us know about your vehicle's registration. Although we always desire the completion of the registration to be fast and smooth, sometimes things happen beyond the scope of our control that prevents this. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

April 14, 2021

Awesome They keeled me informed every step of the way about my car. Even when running behind the schedule time. They still kept me informed More

by ibeautiphul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/a
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