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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

April 15, 2021

We bought through Carvana to avoid the hassle of the dealer, however, it's been worse. The vehicle was damaged during transportation, we drove to the place indicated to fix it, it will take several days More

by Heath Heair
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sebastian
Apr 16, 2021 -

Carvana responded

Thank you for submitting feedback detailing your Carvana experience. We take these reviews very seriously as we are always looking for ways to improve our processes. Carvana takes pride in our hassle and stress-free purchase process as well as high quality vehicles, and deeply regret to hear that we failed to deliver this kind of experience to you. We are truly sorry that your vehicle was damaged at the time of transport and take full responsibility for this mistake. We can assure you that this is not a standard representation of Carvana. We sincerely apologize for providing unclear expectations in regard to the annotation of the number of keys. When we purchase a vehicle, we do pass along everything that was given to us at that time. We would like to sincerely apologize for any confusion or miscommunication regarding this matter. If you have any remaining questions, please feel free to reach out to us at (800) 333-4554 or through our online chat feature.

April 15, 2021

Overall, great experience. The team consist of straight shooters and well worth consideration if in the market for a reliable automobile. A disruptive and evolving force. More

by JD Rosa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Various
April 15, 2021

The actual car-buying experience was very easy and convenient I love my new vehicle. I am glad I chose to take the leap to buy. More

by Lyriqall Innovations
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Great delivery guy. He stated that he lpved his job and it showed.
April 15, 2021

Easiest thing ever!!! I’ve had the very best experience with Carvana, easy financing! No hidden fees or anything! Very trustworthy! Definitely going here again next time! More

by Jrutledge0624
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley
April 15, 2021

I was so pleased with the entire process, I will never buy the old fashion way, (walk onto a car lot), again. Starting from the moment I got on the website to driving my car around, was a fantastic experi More

by blmharlow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember names
April 15, 2021

I needed a new car, Carvana delivered. It was that easy! Everything about my experience with them flowed professionally and meticulously as they worked toward getting me into the perfect car. More

by Tabi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony, Andrew
April 15, 2021

Had a wonderful delivery, Jocelyn was great, very helpful and thorough. Follow up with Silver Rock, Safelite and Wesner auto body were all top notch. More

by sganderson6026
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jocelyn
April 15, 2021

This was the best car buying experience ever, it was fast and efficient and the delivery driver was fantastic, 4 thumbs up and will by from them again More

by clintonchrisman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik
April 15, 2021

My experience with Carvana was great, they fix the problem and took care of me all the way. Hi recommend anyone love my dodge charger. More

by Julio aquino sabino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery
April 15, 2021

From the begining to the end of delivery everything went smoothly. Was very pleased with whole process.I was kept informed with each and every process. More

by gfm8083
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember
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