Carvana

on April 26,2023 Upon arrival to the Westminster vending machine for my 11:30am appointment, I'm waiting in the lobby for about 15 minutes and NO ONE even acknowledged me, many employees walking back and fo machine for my 11:30am appointment, I'm waiting in the lobby for about 15 minutes and NO ONE even acknowledged me, many employees walking back and forth. Finally Alsidero asked me if I had been helped and I said No and I have an 1130 appointment, he asked my name and said he was going to get the paperwork and never returned back to me. Another person came out a little later and I stopped him and he helped me out his name was Gregory. He said he will be right back with my paperwork. It took him about another 25 minutes or so. I expressed to him that I was very disappointed in this experience at this particular location and that I had previously purchased a vehicle from Carvana in Texas and the experience was amazing. I returned due to the magnificent customer service that I had but this was just unacceptable here in Westminster. They had my car out and didn't even allow me to put a coin in the machine to bring the car down or anything, I told Greg that was my whole purpose of coming here to get the full experience and he said he would drive it around and allow me the experience. upon checking out the vehicle I noticed the mileage was TOTALLY different than the paperwork and also Totally different from what was put online, I called the Carvana cust. service and reported the issue and also brought it to Greg's attention and he reprinted the vehicle vessel transfer reassignment form, hopefully it was properly noted because I need it correct for my warranty protection. The car was dirty and ALOT OF BUGS in the front of the vehicle, also very dirty right underneath the windshield wipers, The rear of the vehicle passenger side had yellow scrapes all along the side of the car, I was ready to give the car back IMMEDIATELY Greg went and grabbed spray bottles and another person from the detailing department to help clean the vehicle and he got those scrapes right off, he was very nice and polite. At the end Greg made sure I was satisfied and I did appreciate that. Westminster location needs to get it together with better customer service. More

Carvana delayed and rescheduled my delivery FOUR times. I received my new car over a month later than original delivery date. Plus I'm still waiting to be refunded part of an overpayment I made on the car I received my new car over a month later than original delivery date. Plus I'm still waiting to be refunded part of an overpayment I made on the car over a month ago. Customer service, whether via chat or live call, was entirely worthless in resolving any of my concerns. They seem to just read from a script and appear powerless to make any changes or take action. I spent many hours interacting with them and never received any action to address my issues. Car itself was delivered only moderately clean, with a broken key fob and a slow leak in one tire. Car itself is awesome and exactly what I wanted. And I felt the price was excellent. However, the Carvana dealer experience was horrible -- like worse than the cable company and DMV rolled into one. More

Never showed up for our appointment. Called after waiting 3 hours for them to say o yeah your car is associated with a business. We are not going to come get it. So... I dug into that Called after waiting 3 hours for them to say o yeah your car is associated with a business. We are not going to come get it. So... I dug into that and it means that it came from a dealership or was associated with a repair shop. And I do own one. But this is the car we drove daily and has nothing to do with our business. It's titled in my personal name and they had photos of our title for over a week. If they had an issue we could of been told at some point. Not set up an appointment with a customer and just decide not to show up or call or anything. Very horrible experience with this place. Seems like that's the norm with carvana. More