Carvana
Tempe, AZ
10,117 Reviews of Carvana
I like driving a nice car, but hate the purchase process. This is the way to buy a car. No pushy sales people, just nice and friendly people to walk you through the process. Had a couple of glitches, but ver This is the way to buy a car. No pushy sales people, just nice and friendly people to walk you through the process. Had a couple of glitches, but very understanding and were open and willing to correct a minor issue. More
The process literally could not have been easier! I ordered a car on my phone in about 20 minute’s time. The delivery was a piece of cake and the young guy who came, Cole, was an angel. Most pleasant I ordered a car on my phone in about 20 minute’s time. The delivery was a piece of cake and the young guy who came, Cole, was an angel. Most pleasant car buying experience ever! And….. my car is pretty awesome. More
The purchasing process was very easy however the car was very dirty and had an outstanding recall on it when it was delivered. I talked with someone from Carvana but they didn't seem to care about my issues very dirty and had an outstanding recall on it when it was delivered. I talked with someone from Carvana but they didn't seem to care about my issues. I would still recommend them though as their price was competitive and we are happy with the vehicle despite having to address those concerns. More
This was our 3rd online purchase with Carvana. All three were delivered to our home. We did not go to the dealership to select our vehicles all were done based on the photos a description provided All three were delivered to our home. We did not go to the dealership to select our vehicles all were done based on the photos a description provided by Carvana. We are very happy with our transactions, in fact our first vehicle we used a a trade on the third. Carvana has treated us well and I realize they are bust like everyone else in the industry, so I am patient and kind with their customer service group. I find them to be responsive and helpful. Our latest purchase was a 2016 Lincoln MKC and it is an amazing vehicle, priced right and met or exceeded what we expected. Buying a car sight unseen is risky, however we are now 3 for 3 and plan on buying another toward the end of the year. The vehicle will be for our son. We have also used their financing and found it also easy. All three delivery drivers have been polite, professional and helpful. Plus our trade-in offer was more than fair. Thank you to everyone we dealt with. Bryan Melhado More
This is my second time using Carvana. First time it took them over a month to get the car to me. This second time, the car was supposed to have gone through a 150-point inspection. Thats First time it took them over a month to get the car to me. This second time, the car was supposed to have gone through a 150-point inspection. Thats a joke! Be aware. Received the car on a rainy day so I couldn't see the body till it stopped raining. The body has about 40 more bad spots on it then they even showed in the pictures. The rotors are shot, and pads were original (this is a 2018) all around. I had to put over $500 into the rotors and pads just so I could drive it.I asked them if they would reimburse us since we will have to do the work ourselves, that was a no. It also has a noise when pulling off. I couldn't return it due to leaving on vacation a day after I received the vehicle, and you only have 400 miles to return it. I don't think I would purchase through Carvana again after this purchase. More
The car itself is as advertised. The computer system they use is a mess, I get a thank you for uploading my insurance, then I get a warning the next day that I have just a few hours The computer system they use is a mess, I get a thank you for uploading my insurance, then I get a warning the next day that I have just a few hours to upload my insurance. They managed to scan my driver license and spell my name wrong! They seem to have two systems, one on the website and one sending out E-mails, and the two do not talk to each other. We shall see how the title/registration process goes.. More