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Carvana

Tempe, AZ

3.5
10,121 Reviews

HQ

Tempe, AZ

85281

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10,121 Reviews of Carvana

May 14, 2023

The cars used to be quality now they are lemon. The first two cars I got were fantastic the last two I have got are total lemons that are costing me more in repairs then they are worth. I will not More

by Taylor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I don’t remember their names but the people are nice
May 15, 2023 -

Carvana responded

Carvana prides itself on providing our customers an exceptional car buying experience coupled with high quality pre-owned vehicles. We know that many customers select to purchase from Carvana because of the convenience, and we want to be sure that convenience is lasting far past the 7-Day Money Back Guarantee, however it seems like we missed the mark with your vehicle while completing our 150-point inspection. All of our vehicles come with a 100 day/4,189 mile warranty for an additional peace of mind, but we are very sorry for the frustration we have caused you. We recommend getting in Contact with Silverrock, our trusted warranty partner, to help resolve your concerns. You can always chat with us 24/7 if any questions arise. We appreciate the feedback you have provided us as we are always looking to improve the customer experience.

May 14, 2023

I’m a returning customer. Overall purchasing experience is good second time , but not happy with condition of the car and the price I’ve paid for it More

by BG
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Unknown
May 13, 2023

I have never bought a car by myself and everybody I talked with, was so helpful. Even after I had the car in less than a week, major repairs are needed, and they walk me through the steps on how to co More

by Viviannamrosas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Monica, Britney out at Glendale/Peoria location
May 13, 2023

Overall pretty terrible experience. Took about a month and a half to receive my car. Already made a whole payment on it before even recieving it. Shipment was delayed about 7 times and More

by Alexknapp808
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Probably 20 different people, never the same person when I call.
May 15, 2023 -

Carvana responded

Thank you for your feedback regarding your recent Carvana purchase. It is unacceptable to hear that your vehicle did not arrive according to Carvana's standards. Purchasing a vehicle should be an amazing experience, and we are sorry to have let you down. Please know we take your sentiments seriously and will hold the proper teams accountable for this mistake. We are thankful you took the time to share your personal experience and are happy to see you moved forward with purchasing a Carvana vehicle. Please contact us at (800) 333-4554; our team would be happy to address your concerns.

May 12, 2023

Easy transaction , got a fair price for my trade and found a low mileage car I was looking for. More

by Sbasilic
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
None
May 12, 2023

I like driving a nice car, but hate the purchase process. This is the way to buy a car. No pushy sales people, just nice and friendly people to walk you through the process. Had a couple of glitches, but ver More

by Rhytjan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric,Benito, & Zac. The delivery guy was on time, friendly, and through. I don’t remember his name.
May 12, 2023

A whole lot easier than dealing with new car dealerships. Well done, Carvana!! See you next time I'm in the market!! More

by wukidad
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don't remember
May 11, 2023

I really love the car. I’m enjoying it. I appreciate your help. Thank you. More

by angelthillet75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
N\A
May 11, 2023

Was a good experience can't complain about nothing. Probably will buy my next car from them. More

by Dziegeleskimartin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Xxxxxxxxxxxx
May 11, 2023

The process literally could not have been easier! I ordered a car on my phone in about 20 minute’s time. The delivery was a piece of cake and the young guy who came, Cole, was an angel. Most pleasant More

by JANDHCANTLEY
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Cole
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