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Carvana

Tempe, AZ

3.5
10,121 Reviews

HQ

Tempe, AZ

85281

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10,121 Reviews of Carvana

May 23, 2023

You wouldn't sell me a car because 1 digit was fat fingered while entering my social. No wonder you are going out of business. Wait and try again in 6 months. You probably won't be in business in 6 More

by cprice420
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sebastian
May 24, 2023 -

cprice420 responded

I love how you pick and choose to respond to reviews. Always with the same cookie cutter statement. Shows your lack of interest in resolving issues with your customers. Update I ended up getting my car 2 days earlier than expected from CarMax. Easiest deal I have ever done!

May 22, 2023

This was the most fantastic experience once we learned to get in the que to speak with an advocate while making the purchase. Thank you!! More

by Randi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Not sure
May 20, 2023

Horrible communication from start to finish. unreliable when it comes to imperfections on cars. Mine came with a crack in the windshield. Would not recommend using to anyone. More

by Colecooke1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kevin
May 21, 2023 -

Carvana responded

We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed on to the proper department. If you need immediate assistance please contact us at (800) 333-4554 and our dedicated advocates would be happy to address your concerns.

May 21, 2023 -

Colecooke1 responded

You literally told me you wouldn’t replace the windshield already so there isn’t anything you could help me with.

May 20, 2023

EXTREMELY easy process and very convenient for me. I'm kinda a stay to myself person so buying a car online was awesome but, when I did speak and come in contact with the staff i felt like i was the o More

by markcurry60
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I cant remember his name but, he was the guy who goes over everything before you leave
May 18, 2023

The entire process was riddled with small issues. From start to finish, nothing but issues. First off, the car showed up with dings and scrapes that were not noted on the listing as well as a “Change More

by MR
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Too many to list
May 18, 2023 -

Carvana responded

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

May 18, 2023

Was pleased with the dealership easy to deal with online trade in and sale of new truck went well. But i drove the truck approx 3 miles down the road after delivery and the pickup truck bed rails blew off More

by cruze
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sebastian, Joe Monteiro
May 21, 2023 -

cruze responded

Rear bed rails caps flew off at approx. first 3 mikes i drove the vehicle windows mirrors dash and door panels very dirty

May 17, 2023

So far we have been very pleased with this car. It was very easy to make the online purchase, and after a short delay, the car arrived in a timely manner. Bryson was great to work with. He was p More

by shakin610
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bryson Knight
May 17, 2023

Searching, sorting, selecting, and purchasing through Carvana was very easy. I managed to get the exact model with every feature desired for a great price. That would have been impossible if I were lim More

by Martin
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
James Lathan Jr
May 15, 2023

I would say easier than a whole saler, but tbh a bit shady. There were things misrepresented on my vehical, damage not disclosed or shown in photos and they kind of gaslight you by taking down the orig More

by allisonpalombo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
idr
May 15, 2023

Love the car. The financing identity questions were ridiculous and need to be removed for me to buy again. I had to go through the process three times and on the More

by jeffrey.janek
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
GARY ANTOINE
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