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Carvana
Tempe, AZ
10,117 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
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10,117 Reviews of Carvana
May 18, 2023
Was pleased with the dealership easy to deal with online trade in and sale of new truck went well. But i drove the truck approx 3 miles down the road after delivery and the pickup truck bed rails blew off trade in and sale of new truck went well. But i drove the truck approx 3 miles down the road after delivery and the pickup truck bed rails blew off and the windows mirrors and door panels and dash was dirty. other than that went well. More
by cruze
Employees Worked With
Sebastian, Joe Monteiro
May 17, 2023
So far we have been very pleased with this car. It was very easy to make the online purchase, and after a short delay, the car arrived in a timely manner. Bryson was great to work with. He was p It was very easy to make the online purchase, and after a short delay, the car arrived in a timely manner. Bryson was great to work with. He was professional and informative while being pleasant and friendly. My only complaint so far is the interior cleanliness of the vehicle. The exterior was very clean, and I expected to find that the interior had been detailed as well. Not so. There was visible dirt between the seats and in the door pockets, and one of the backseat cupholders had messy gunk around it. Overall a good experience though. More
by shakin610
Employees Worked With
Bryson Knight
May 17, 2023
Searching, sorting, selecting, and purchasing through Carvana was very easy. I managed to get the exact model with every feature desired for a great price. That would have been impossible if I were lim Carvana was very easy. I managed to get the exact model with every feature desired for a great price. That would have been impossible if I were limited to shopping locally. I don't have a nearby vending machine location so instead picked the vehicle up at a Carvana hub. The folks there were awesome. Before pickup they walked me through all the paperwork so processing was very fast when I got there. More
by Martin
Employees Worked With
James Lathan Jr
May 15, 2023
I would say easier than a whole saler, but tbh a bit shady. There were things misrepresented on my vehical, damage not disclosed or shown in photos and they kind of gaslight you by taking down the orig shady. There were things misrepresented on my vehical, damage not disclosed or shown in photos and they kind of gaslight you by taking down the original listing so it's hard to compare what you thought you were getting with what arrives. Overall fine, I got a decent car at a fine price, but still a sleezey used car salesman experience. Actual humans I worked with at the pick up were wonderfulf though, very nice. More
by allisonpalombo
Employees Worked With
idr
May 15, 2023
Love the car. The financing identity questions were ridiculous and need to be removed for me to buy again. I had to go through the process three times and on the The financing identity questions were ridiculous and need to be removed for me to buy again. I had to go through the process three times and on the third time, I was told that I would lose the car and not be able to purchase another car for 6 months unless I got all 5 questions right. No pressure. If I did not love the car, I would have walked away right there. More
by jeffrey.janek
Employees Worked With
GARY ANTOINE
May 14, 2023
The cars used to be quality now they are lemon. The first two cars I got were fantastic the last two I have got are total lemons that are costing me more in repairs then they are worth. I will not The first two cars I got were fantastic the last two I have got are total lemons that are costing me more in repairs then they are worth. I will not ever use Carvana again. More
by Taylor
Employees Worked With
I don’t remember their names but the people are nice
May 14, 2023
I’m a returning customer. Overall purchasing experience is good second time , but not happy with condition of the car and the price I’ve paid for it Overall purchasing experience is good second time , but not happy with condition of the car and the price I’ve paid for it More
by BG
Employees Worked With
Unknown
May 13, 2023
I have never bought a car by myself and everybody I talked with, was so helpful. Even after I had the car in less than a week, major repairs are needed, and they walk me through the steps on how to co talked with, was so helpful. Even after I had the car in less than a week, major repairs are needed, and they walk me through the steps on how to contact the warranty and it’s been a smooth transition More
by Viviannamrosas
Employees Worked With
Monica, Britney out at Glendale/Peoria location
May 13, 2023
Overall pretty terrible experience. Took about a month and a half to receive my car. Already made a whole payment on it before even recieving it. Shipment was delayed about 7 times and Took about a month and a half to receive my car. Already made a whole payment on it before even recieving it. Shipment was delayed about 7 times and barely willing to work with me around my schedule to deliver the car. Car came damaged, originally shipment was delayed to fix it, and it was just sent to me again a month later still damaged. Wasted an entire month. Offered to repair it but the shop they ‘approved’ is an hour away from me. Can’t afford to drive there, or get it delivered there and have it sit for probably 3 days. Car had a lot more imperfections than what was pictures, including dings, scratches, missing trim, fading clear coat, and more. More
by Alexknapp808
Employees Worked With
Probably 20 different people, never the same person when I call.
