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Carvana

Tempe, AZ

3.4
10,126 Reviews

HQ

Tempe, AZ

85281

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10,127 Reviews of Carvana

May 30, 2023

They were multiple hours late for the scheduled delivery. When I reached out to customer support, you can’t talk directly to a person. You have to wait until they email you. They took over 24 hours to get ba More

by rdotson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
No clue
May 30, 2023 -

Carvana responded

Your feedback is incredibly valuable as Carvana is always looking to improve the customer experience. We know how excited our customers are to purchase a new vehicle, but when that vehicle is delayed it certainly hinders that experience. This is never our intent as we know how our customers rely on their vehicles to arrive on time for their means of transportation and lifestyle. We are very sorry to have inconvenienced you. Although you experienced bumps along the way, we appreciate the patience you had with us, and we hope you’re loving your new ride.

May 30, 2023

If I could give a zero I would, it arrived 2 months late, with no third row as shown in pictures and then it never was resolved as “the manager doesn’t work here any longer” what a scam, now 2k later to get More

by mcirishdreams
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Don’t remember and doesn’t matter as we were told he doesn’t work there!
May 30, 2023 -

Carvana responded

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

May 29, 2023

Great way to buy and finance a car. Everyone at Carvana that I spoke with were very helpful, friendly and professional. Using the car vending machine was really awesome! Carvana also g More

by garytech1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan
May 28, 2023

Easiest way to buy or finance a car. Really helpful and friendly people and very professional. More

by wilsondizon2010
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony
May 28, 2023

I had two concerns. The biggest concern was the battery was very close to being dead and the key fob was falling apart. I’m mentioned this before signing the contract an More

by Ms. Riley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
The black girl in the columbia, sc office
May 28, 2023

3rd vehicle I have bought from Carvana. I could not be happier with them. The price they tell you is what you pay, unlike most dealerships anymore. They have been better than advertised wit More

by rlinkous
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I'm sorry, I do not remember, but he was excellent
May 27, 2023

My experience with Carvana has truly been great, my pickup date was to have been 5/6/23, however after my dream car, a 2012 Jaguar XK didn’t pass MD inspection my date was changed, the Advocate made m More

by gxcarter1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kiran
May 27, 2023

Vehicle was not fully clean upon receipt. Trash and debris in cup holder and under seats More

by Kathomasor
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Don’t remember
May 30, 2023 -

Carvana responded

Thank you for your feedback regarding your recent Carvana purchase. It is unacceptable to hear that your vehicle did not arrive in the standards Carvana has set. Purchasing a vehicle should be an amazing experience, and we are sorry to have let you down. Please know we take your sentiments seriously, and we will be holding the proper teams accountable for this mistake. We are thankful you took the time to share your personal experience and are happy to see you moved forward with purchasing a Carvana vehicle.

May 26, 2023

I had a great experience funny at same time lol but very unique, because Thera was another person buying the same car different year he got our car and we his lol More

by maria21alvarez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Monica
May 25, 2023

Too many notifications, most not helpful. Was unable to see or drive car before purchase. Car has tranny problems. Tyranny slips when turning right from stop. More

by Frank G
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Did not get names.
May 30, 2023 -

Carvana responded

Carvana prides itself on providing our customers an exceptional car buying experience coupled with high quality pre-owned vehicles. We know that many customers select to purchase from Carvana because of the convenience, and we want to be sure that convenience is lasting far past the 7-Day Money Back Guarantee, however it seems like we missed the mark with your vehicle while completing our 150-point inspection. All of our vehicles come with a 100 day/4,189 mile warranty for an additional peace of mind, but we are very sorry for the frustration we have caused you. We recommend getting in Contact with Silverrock, our trusted warranty partner, to help resolve your concerns. You can always chat with us 24/7 if any questions arise. We appreciate the feedback you have provided us as we are always looking to improve the customer experience.

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