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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
April 26, 2021
This is my second purchase with Carvana. Our first purchase was so simple and easy a year later we came back for a second vehicle. This experience was good but a little rockier than the first. The car purchase was so simple and easy a year later we came back for a second vehicle. This experience was good but a little rockier than the first. The car battery was dead and the vehicle wouldn't start. After jump starting the car everything was great. Sadly this happened three more times in the next couple of days. We were able to go through Carvana's warranty and get the battery replaced. Just a bumpy way to start car ownership. More
by Katie
Employees Worked With
Calvin, not positive on the name
April 26, 2021
Couldn’t find the car I wanted with the payment that would make me happy. Called the number and within an hr I had the car, payment and all papers signed. The lady I spoke to was absolutely awesome. would make me happy. Called the number and within an hr I had the car, payment and all papers signed. The lady I spoke to was absolutely awesome. She really listened to what I was saying and was determined to get me what I wanted and she succeeded. More
by Susanorr1202
Employees Worked With
Shay
April 26, 2021
Shopping was simple and fast. Upon delivery, I noticed the interior wasn't very clean. Everyone I know selling a used xar would have done a better job. But cleaning is easy, I'm glad all mechanical item the interior wasn't very clean. Everyone I know selling a used xar would have done a better job. But cleaning is easy, I'm glad all mechanical items are fine. Truck only came with one key (smartkey). There should have been keys for the factory boxlink cleats in the bed as well. More
by larrylemme
Employees Worked With
Albert
April 26, 2021
Everyone was very helpful and the process was easy and simple. They made the process stress free and I enjoyed receiving my new car through Carvana. simple. They made the process stress free and I enjoyed receiving my new car through Carvana. More
by Linda
Employees Worked With
Every employee I spoke with.
April 26, 2021
Everything went smoothly. Car delivery was delayed a couple of days. Otherwise, no issues. Appreciated the convenience, especially Carvana taking care of the registration process. The easiest car purcha couple of days. Otherwise, no issues. Appreciated the convenience, especially Carvana taking care of the registration process. The easiest car purchase ever! More
by vikin
Employees Worked With
Tyler, Sebastian
April 26, 2021
I definitely took my time before making a purchase via Carvana. It was a smooth process will a minimal glitch. Carvana staff was friendly & professional. The hardest part was waiting on delivery of my pur Carvana. It was a smooth process will a minimal glitch. Carvana staff was friendly & professional. The hardest part was waiting on delivery of my purchase. Gillian, the associate who delivered the vehicle was cool as xxxx! If asked I will most definitely big up Carvana to family & friends. More
by Stacey
Employees Worked With
Gillian
April 25, 2021
Best experience ever! I will never go to the traditional dealership again!!! I love the text message to keep in informed. I arrived and the experience with the vendor machine was wonderful!! I was in and dealership again!!! I love the text message to keep in informed. I arrived and the experience with the vendor machine was wonderful!! I was in and out with 20 min and was able to drive for 7 days to make sure it was the perfect fit! More
by Brandy
Employees Worked With
Not sure
April 25, 2021
Very easy process to purchase a car at a reasonable price. The only complaint is talking to a sales person I didn't always get the dame person. Apparently they didn't have access to my pending purchas price. The only complaint is talking to a sales person I didn't always get the dame person. Apparently they didn't have access to my pending purchase records and a lot of the information had to be repeated. Other than that the process was smooth. The car has been great so far and my is very happy with it. Thanks for a great experience. More
by jgscherm
Employees Worked With
Terek and couple of others
April 25, 2021
I figured since it is 2021 I might as well try the whole buying a vehicle online thing to save myself the hassle of wasting time at a dealership, proving that I have negotiation skills. Big mistake. The Jee buying a vehicle online thing to save myself the hassle of wasting time at a dealership, proving that I have negotiation skills. Big mistake. The Jeep Grand Cherokee that Carvana listed on the website was supposed to be a 3.0L diesel. It wasn't; it is a 3.6L gas engine, but I can live with that. It didn't have the features listed on the website either. Getting Carvana to work with Bank of America, on a pre-approved loan mind you, was a nightmare. It is like nobody at Carvana had ever dealt with a third party lender before. I had to get Carvana back on track to get the loan process moving again, on a Saturday no less. I had to wait on the phone three separate times for no less than 30 minutes each time to talk to a customer service rep because, as of this review six weeks after I initially "purchased" the vehicle, I have NEVER received contact initiated by anyone from Carvana. Carvana claimed the holdup was on BOA's end. It wasn't, Carvana didn't do their end of the paperwork correctly. The vehicle arrived via third party, because I was out of Carvana's delivery area, three weeks after I initiated the buy. Carvana notified me by text two days AFTER I took delivery that the vehicle was on its way. The seat cracks were FULL of dog hair and solidified soda, the interior door handles were covered in ground-in dirt and grease, and there was a smeared muddy footprint on the back off the front console. When I lifted up the seat bottoms to inspect it, the carpet was COVERED in dog hair, I found a bank deposit receipt, a nail file, and a pair of sunglasses. Basically, the tech in charge of inspecting and/or cleaning the interior for Carvana did a quick once-over, I guess thinking nobody would ever look under the seats. It is a used vehicle so I don't expect others to care for their stuff like I do, but really Carvana? I tell everybody that asks about it the story of the nightmare that is purchasing from Carvana and I show them the pictures I took after having the vehicle in my possession for an hour. Save yourself the hassle, go spend half a day down at a dealership dealing with those ridiculous games, because at least you get an HONEST look at these vehicle before you decide to buy it. Or try another one of those other online dealers. Nobody out there can be as bad as Carvana. More
by CarvanaIsJustBad
Employees Worked With
Not Applicable
