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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
April 26, 2021
The whole thing from start to finish was rough. They were supposed to deliver on a specific day. They called and tried to change the delivery date due to a rubber seal at the bottom of the door. I told them supposed to deliver on a specific day. They called and tried to change the delivery date due to a rubber seal at the bottom of the door. I told them that I would fix it and to deliver it on the day agreed upon. After signing the contracts 3 more times they still didn't hit the delivery date. All of the sudden there were more problems with the car. Meaning that you sold me a car before inspecting it. The car was delivered 2 days later and a dent was found on the back of the car that was not noted in the description and the speakers in the front are blown.. Now I have to schedule a time to go and have it fixed. This whole process has been a nightmare. I have now been told that they screwed up on the documents and had to FedEx me some hard copies to sign and return.. I have done this and I am still getting texts and emails about being "dangerously close to not being able to drive my car". Carvana has screwed up multiple times and sent me multiple contracts and multiple messages about it. I have jumped through every hoop and still don't know if it is enough.. I have had my car for almost a month and I'm still getting hammered by their screw ups. I will NOT be recommending Carvana to friends or family. They have made this vehicle purchase an absolute nightmare. Honestly... It's not worth the hassle or headache... More
by ssmith11996
Employees Worked With
I don't remember
April 26, 2021
They had everything prepared and anticipated anything I might need to make the car buying experience as smooth as possible. This was the best car buying experience ever. I don’t think I could ever go back might need to make the car buying experience as smooth as possible. This was the best car buying experience ever. I don’t think I could ever go back to a dealership now. More
by 90corry
Employees Worked With
Samantha
April 26, 2021
All went very smoothly with trading in my car and purchasing this one. The car is great except for one very big issue: neither of the low beam headlights work. A very big oversight on Carvana’s inspe purchasing this one. The car is great except for one very big issue: neither of the low beam headlights work. A very big oversight on Carvana’s inspection process I’d say. I am taking it in to one of the contracted garages to be fixed tomorrow but I have not been able to drive the car at night. This is the 2nd Carvana purchase my family has made and we are 2/2 with needing to schedule service. As much as I like this alternative way to buy a car, I wish your inspection process was more thorough. More
by Deb
Employees Worked With
Maria
April 26, 2021
I was impressed with the car buying process with Carvana through every step of the way. I would highly recommend it. The trade in process was very smooth and easy to navigate and I was very pleased with th through every step of the way. I would highly recommend it. The trade in process was very smooth and easy to navigate and I was very pleased with the trade in value offered. The purchase process was also smooth and I couldn't believe how simple it all was. I opted for the pickup from my local "vending machine" which was very fun and exciting More
by diana.toney
Employees Worked With
Lara Kraany
April 26, 2021
Human help was mostly good & efficient, although one time she never called me back as she said she would close to the delivery time. Do not get me started on your computer texting help - Sebastian, was ho she never called me back as she said she would close to the delivery time. Do not get me started on your computer texting help - Sebastian, was horrible, confusing & pure bottom line. The delivery personnel depends on the one you get, 1st one was good & patient & the 2nd( final) one was downright rude, too hurried, did not give us the due promised 15 min test drive time. He said "You can always return the car, instead of being helpful & giving us the due time to check out the vehicle. So like anywhere, else it is the draw you get. But here, you are dealing with thousands of dollars ( $37k) which may be a routine job for the delivery man but it is important for me. So my impression of Carvana is mixed, A traditional car salesman cannot be trusted with what he will spring on you, & at Carvana you are treated as above. Ok there you have it, nothing but the truth (so help me God). Please send me the promised 1) $200 bonus & 2) License Plate Fee as I am transferring the Plates from my old Lexus. You guys either are too busy or under staffed to handle the large business you have to attend to.. I am happy you guys are an escape from the dreaded traditional car Dealers but there are some areas for improvement. Thanks for asking the review. More
by Raj275275
Employees Worked With
Kyle, Justin Martin, George, Thomas, Christian, the confused Sebastian, Asia & Ruben
April 26, 2021
Had one schedule delivery slip and issues with braking system that was not discovered during Carvana's 150 point inspection or Maryland state inspection. Brake repair authorized, awaiting parts to be sch system that was not discovered during Carvana's 150 point inspection or Maryland state inspection. Brake repair authorized, awaiting parts to be scheduled. Delivery was very professional/courteous. Overall buying experience thus far has exceeded expectations. More
by otdeb
Employees Worked With
Don't remember
April 26, 2021
Best car trade in and purchase experience ever. Gregory Bennett made the entire process seamless. I will never go to another dealership or online car site after using Carvana. Bennett made the entire process seamless. I will never go to another dealership or online car site after using Carvana. More
by Damon S
Employees Worked With
Gregory Bennett
April 26, 2021
Carvana was so easy to use! The pricing was good and what we got for our trade in was also good. Pretty happy with all of it and very simple to use. Only 2 small issues, 1 was delivery had to be pushed what we got for our trade in was also good. Pretty happy with all of it and very simple to use. Only 2 small issues, 1 was delivery had to be pushed out (and my husband took the day off for this) & 2. major scratches on one of the doors that didn't show anywhere on the online photos (but this wouldn't stop us from taking it). Other than that, so far so good! More
by Kristinaj_29
Employees Worked With
Do not remember
April 26, 2021
Check the VIN for yourself before you buy.Mine was not Check the VIN for yourself before you buy. Mine was not accurate. Said it was a 4WD, was not. They also did not perform the necessary Emissions or W Check the VIN for yourself before you buy. Mine was not accurate. Said it was a 4WD, was not. They also did not perform the necessary Emissions or Weighing required for Colorado registration as they were supposed to. But I blame the delivery guy for that. They will bill you before the 7 day acceptance period. Other than, the sale itself went smoothly. More
by Just Keith
Employees Worked With
Unknown
April 26, 2021
Received a call from carvanha it was not listed properly it had lots of body damage was re painted and nowhere no photos or description showed this. I return the car the same day at my expense and I am st it had lots of body damage was re painted and nowhere no photos or description showed this. I return the car the same day at my expense and I am still waiting for my money to be refunded. I've been trying for over 3 days to reach them via telephone and been on hold for over 3 to 4 hours per time in still cannot reach anybody and have no idea where my money is. More
by james.h.crupi
Employees Worked With
Unknown
