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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
May 10, 2021
What an amazing experience. The site is very easy to navigate and the inventory is always refreshed. We received an immediate trade-in offer and the amount of that offer was very fair. The process of navigate and the inventory is always refreshed. We received an immediate trade-in offer and the amount of that offer was very fair. The process of delivery was flawless! Our driver was prompt, efficient, and friendly. He also noted a cosmetic issue that was not on the inspection paperwork and immediately submitted a claim to make sure everything was true to the original view. The 7 day trial period and warranty really put our minds at ease. Great all-around experience! More
by james4youth
Employees Worked With
Ivan Shores
May 10, 2021
To be honest the car was not clean. Had to get it detailed to meet the standards of the second car I got. HD a broken windshield cowl not shown in pictures. detailed to meet the standards of the second car I got. HD a broken windshield cowl not shown in pictures. More
by Kenlopeznj
Employees Worked With
Don't Remer mber
May 10, 2021
when I received the car, it was dirty and smelled of mold, the rear camera did not work, the door lock for the rear hatch did not work, right side headlamp did not work, left fog lamp did not work, how mold, the rear camera did not work, the door lock for the rear hatch did not work, right side headlamp did not work, left fog lamp did not work, how did this car even pass NC state inspection without headlamps, brakes are very noisy, and there was over an inch of water in the trunk area, the frame for the rear roof glass is cracked and water is leaking into the car hence the moldy smell ,the car has been in the shop since I got it and my 7 day return is up and Carvana says they cant go beyond the seven days so I'm stuck with it and have to go through Silver Rock. I was told by the driver who delivered the car I would receive a $100 gift card because the car was so dirty and smelled of mold, have not received anything yet. I'm not getting a good feeling about your 150 point inspection. More
by djimmo1
Employees Worked With
dont know
May 10, 2021
My overall experience purchasing a car with Carvana has been amazing. From the quick process online to the delivery and the 7 day trial period. My delivery associate was courteous, punctual and upfront abo been amazing. From the quick process online to the delivery and the 7 day trial period. My delivery associate was courteous, punctual and upfront about all issues pertaining to the vehicle. Carvana made sure to note that the issue I had would be taken care of free of charge, which is awesome. The only issue I have is that I’ve had to take time off from work to have the maintenance done—which, partially, is my own fault for accepting the vehicle and not letting Carvana perform the maintenance prior. Once again, great experience! I will totally do all of my car buying strictly with Carvana from here on out! More
by brennan
Employees Worked With
Jake
May 10, 2021
Love caravana made my life so simpleWith bad credit no Love caravana made my life so simple With bad credit no questions asked approved!! I will be advertising Carvana! Thank so thankful for all your cust Love caravana made my life so simple With bad credit no questions asked approved!! I will be advertising Carvana! Thank so thankful for all your customers service More
by Adelaidarosales202
Employees Worked With
Juana, Ruelas
May 10, 2021
My overall experience purchasing a car with Carvana has been amazing. From the quick process online to the delivery and the 7 day trial period. My delivery associate was professional, courteous, punctual a been amazing. From the quick process online to the delivery and the 7 day trial period. My delivery associate was professional, courteous, punctual and upfront about all issues pertaining to the vehicle and her after purchase reassurance and contractibility. Once again, great experience for purchasing a car at 3am and being able to get it delivered or picked up within the week! I will totally do all of my used car buying strictly with Carvana from here on out! More
by YVP
Employees Worked With
Sebastian, Sweet girl at the Maryland Location please look up her name for me!
May 10, 2021
Easiest car purchase I ever made. Stress free, on time delivery. Will never buy from a dealer again. The entire process took about an hour and a half. Very satisfied. delivery. Will never buy from a dealer again. The entire process took about an hour and a half. Very satisfied. More
by jayclapsadle
Employees Worked With
I don’t remember
May 10, 2021
I was originally reluctant to even consider such a transaction...I've been a confirmed "tire-kicker" all my life...but figured I'd give it a try. WOW, what a sequence of pleasant interactions this tu transaction...I've been a confirmed "tire-kicker" all my life...but figured I'd give it a try. WOW, what a sequence of pleasant interactions this turned out to be. Now, if I can just get the registrations on the trade in and new purchase wrapped up, I'll be 100% thrilled. More
by escapee
Employees Worked With
Mauricio
May 10, 2021
It all went smooth as far as ordering. After that it was a bit of a mess and total lack of communication. No follow up or email that my car would be delayed until I received a text. Once I called and got ah a bit of a mess and total lack of communication. No follow up or email that my car would be delayed until I received a text. Once I called and got ahold of someone they said 1 week in addition. When I finally received the car the seat belts are broken and when I called to say they need to fix it I was instructed it is up to me to get it taken care of. There is also tape lines the whole way down the passenger side of the vehicle that were not in the pictures and yet no one has an answer. More
by Krystal
Employees Worked With
Na
