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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
May 16, 2021
As a former car salesman, I can say with insight that this is in fact the easiest way to purchase a car. From starting the credit application to taking delivery of the car it's been a painless process. M this is in fact the easiest way to purchase a car. From starting the credit application to taking delivery of the car it's been a painless process. My car salesman friends were not happy to see my Carvana license plate to say the least. More
by cjcarguru
Employees Worked With
Jennifer in delivery
May 16, 2021
It was almost a pleasure to deal with Caravana as compared to a car dealer and sitting for hours as you fight for a fair price. We had bought a Kia Soul years ago from the local dealer so we returned compared to a car dealer and sitting for hours as you fight for a fair price. We had bought a Kia Soul years ago from the local dealer so we returned to them and eventually drove a Sportage. We loved it. But dealing with the price was hard. They would not budge from a high price. So we decided to look some more. Then we looked on line. Caravana had the easy site to search. We found our car easily. It was a great price for way lower miles. The people walked me through the purchase each step of the way. I will be back. More
by william somppi
Employees Worked With
Ricky, and a bunch of great people
May 16, 2021
This was my first time going with Carvana, and I was very apprehensive based on mixed reviews I had read (cars being sold that had previously been in crashes/had rust, etc). And my buying process with Carva apprehensive based on mixed reviews I had read (cars being sold that had previously been in crashes/had rust, etc). And my buying process with Carvana started off bumpy, which only heightened my hesitancy. It took about a month for Carvana to even post photos of the van I put on hold (I'm assuming because they were making sure nothing was wrong with it). When it was finally posted, my preapproved interest rate suddenly increased by 2 points. Felt like a bait and switch. Next, my original delivery date was canceled and rescheduled. I work very long hours and had to rearrange my schedule due to this. Then the hauler wasn't big enough to safely transport my van to me, so the delivery woman had to drive it to me and then drive my trade-in back. Carvana replaced 2 tires but left 2 nearly balding tires on. Why not replace all the tires??? Didn't make sense and just added another pain-in-the-butt issue I had to deal with/schedule at local shop (where I waited 4 hours for the tires to be changed out). Honestly, I would have docked 1-2 stars for all of those things. HOWEVER, what redeemed the whole experience was my delivery lady, Tabby. She went above and beyond what was required (she used to work at Disney if that gives you any indication of how chipper and positive my experience was with her). She had such a wonderful attitude and outlook on life, apologized for the delay in delivery, bought me a handful of things for the van (cup, keychain, air freshener, and Burt's Bees goodies), and she even went out of her way to FedEx me a Target gift card for all of the inconveniences. She really went to bat for me in getting the other 2 tires replaced, and I can't thank her enough for making my first experience with Carvana so worth it. She'd bring a smile to even the grumpiest of customers - give this woman a raise! More
by sknamurnkeedoo20
Employees Worked With
Tabitha Beach (Tabby)
May 15, 2021
You made buying a car much easier.. The car arrived at the scheduled time. The driver, who was very professional and went over all the paperwork that I needed to sign. I do have one concern. What was i the scheduled time. The driver, who was very professional and went over all the paperwork that I needed to sign. I do have one concern. What was in the original documents, that I signed , did not match what Car Fax reported. Your document stated several different people or organizations owned the car before me. Car Fax said the car had only one owner.. When I bought the car I was relying on the Car Fax. I should have read you contract closer. MY BAD, I almost called to have you come and get it. More
by rmyren
Employees Worked With
PAUL BREAUX
May 15, 2021
Very professional and courteous the communication was outstanding the process all the way around was smooth and and punctual I enjoyed doing business and would recommend highly. outstanding the process all the way around was smooth and and punctual I enjoyed doing business and would recommend highly. More
by T.isom59
Employees Worked With
Chasity
May 15, 2021
You have to make sure when you place an order that you know exactly what you want Re: warranty, down payment etc... I thought I can order then speak to someone about those items, but no. Every time I made know exactly what you want Re: warranty, down payment etc... I thought I can order then speak to someone about those items, but no. Every time I made a change my delivery date changed for one week later and they ran my credit check again and replaced the order. I was expecting someone to call me after I placed my order to congratulate or thank me and to answer pending questions, but no one called. I had a cashier’s check made out to Carvana at the time of delivery and the person wasn’t sure if they can accept it. After 2 others had told me to have it ready. She was on hold in front of my house for 2.5 hours and said she might have to take the car back. I had to work the next day. Finally after 10:00pm she said I could keep the car. It’s a hassle free new way of buying but people should be assigned a person to follow up immediately. No one went over the functions of the car like an in person dealer. The paperwork was easy and based on the price I would purchase through them, but I would not feel comfortable recommending them to my friends or family yet. More
by Wisconsin Sandy
Employees Worked With
Idk
May 15, 2021
Easy processed fast approval the pick up was perfect. Please keep like that my experience was super great and the gift was wonderful thank you! Please keep like that my experience was super great and the gift was wonderful thank you! More
by Maykel Constantin
Employees Worked With
Dont know the name
May 15, 2021
Because there was a cosmetic damage not shown before my purchase and the staff was very accommodating and helpful in getting next steps sorted out. We even showed up a little late and they made time to fit purchase and the staff was very accommodating and helpful in getting next steps sorted out. We even showed up a little late and they made time to fit me in! More
by trishamiller601
Employees Worked With
Charlotte Todd
