Carvana

The experience with Carvana has been mixed. The initial purchase and trade in process was complicated by the bank not providing the title - no fault of Carvana, however this is where they became difficult. purchase and trade in process was complicated by the bank not providing the title - no fault of Carvana, however this is where they became difficult. The payoff check for my trade in vehicle was sent to the wrong bank and I had to do all the leg work to ensure the check was sent back to Carvana and a new one was sent to the correct bank. This took many calls to customer service and a significant amount of time waiting on hold. I was beginning to no longer feel like the customer as I was doing all the follow ups to ensure this mistake didn’t happen again and Carvana’s answer was just make an extra payment on my loan that should have been paid off already and than the bank will cut me a check for the additional payment when the new check was received. Luckily the bank agreed not to charge a late fee knowing the check was coming for the payoff. My registration has taken quite a long time to be processed and sent - again not Carvana’s fault - the state is slow due to COVID. Here we go Carvana strikes again. I received an email saying my temp plate has been extended and to download and print new plate, great news I thought, except the plate is for a completely different vehicle - wrong VIN, Year, and Model. Off to call Carvana customer service again for at least the 10th time during this purchase. How is this easier than a dealership again? More

Excelllent car decent price, now the bad. i still do not have a title for my bmw the title they sent had the wrong leinholder on it so they are supposed to sent a duplicate, i ve called and messeged with as have a title for my bmw the title they sent had the wrong leinholder on it so they are supposed to sent a duplicate, i ve called and messeged with as many as 15 different associates and each time they don't update notes so i have to start at the beggining with each one, each time. my temp tags are set to run out in 2 days but i need to wait till expiration date to get an extension, cant get a day early so i can drive my car to work legally. They tell you that things are happening/moving but then the next associate says something different. These people tell you what you want to hear just to get you off the phone satisfied. they told me my duplicate title was mailed and when it didnt arrive 4 days later i called and guess what they said, they're just dotting the i's and crossing t's so that everything was perfect. guess what? i called again and the next associate said that they are asking arizona for a duplicate title, xxx.... they acted as if the work was done and i just needed to wait a few days for my duplicate. now im sitting on a $42000 brick, Thanks Carvana, Never again..Victor Rivera More

Everything in the car was not provided and the communication with customer service was all over the place. The purchase was smooth and easy process. communication with customer service was all over the place. The purchase was smooth and easy process. More