
Carvana
Tempe, AZ
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10,128 Reviews of Carvana
Channel and the CLE team is amazing! The car pickup process was pretty smooth. The one minor issue was we bought an EV but it wasn't fully charged at pickup. Everything else completely blew us away process was pretty smooth. The one minor issue was we bought an EV but it wasn't fully charged at pickup. Everything else completely blew us away. Easy, quick, and seamless buying process. I honestly will have to fight to convince my wife to buy anywhere else in the future. More
This was the easiest, fastest and most pleasant car buying experience I’ve ever had. Literally everything was handled online. It was a perfect “social distancing, no contact” experience. I feel the buying experience I’ve ever had. Literally everything was handled online. It was a perfect “social distancing, no contact” experience. I feel the transaction was a good deal and I am very satisfied with Carvana. I’ll never buy from anyone else. More
Phenomenal experience. My decision to purchase a vehicle wasn't planned, and was a bit more impulsive, as I was just browsing through Carvana out of curiosity. I absolutely loved the fact that I could see e wasn't planned, and was a bit more impulsive, as I was just browsing through Carvana out of curiosity. I absolutely loved the fact that I could see exactly what the car would cost me monthly, with gap insurance, and a 2 year warranty. Trading in my car was extremely easy, and I loved that I could apply my cars value to my purchase. In the process of submitting paperwork, which was simple, I realized I didn't have my cars title from when I paid it off. Carvana extended the hold on the car that I wanted, in order for me to get the title from the DMV. Every time I spoke with a customer service rep, I was very pleased. Everybody was extremely friendly, understanding, and knowledgeable. The delivery process was awesome, quick, and stress-free. I absolutely love my new car, and enjoyed having 7 full days to test drive it. Within that time I was able to take it my mechanic for inspections, and have access to the dashboard to see where my timeline was with every aspect of my purchase. I will only work with Carvana from this point into the foreseeable future for all my car purchases. This was simple, stress free, and such a fun way to buy a car! Never in my personal history has car buying been a fun process. It was always overwhelming, I hated having my credit being blasted with hard searches, dealing with pushy slimy car dealers, and despite budgeting, not knowing the exact costs associated with purchase. This experience was nothing like that. I see dealerships being a thing of the past. Thank you to everyone at Carvana! More
Wow!! I couldn’t believe how easy it was to purchase my new car!! I did have some minor mechanical issues but I’m currently working with Carvana to get those issues fixed. Other than that amazing experienc new car!! I did have some minor mechanical issues but I’m currently working with Carvana to get those issues fixed. Other than that amazing experience! Try it out! More
This was my first experience with Carvana. It was convenient to do the purchase online. The communication was a bit tough as many times a call back was required and it would take a couple of hours t convenient to do the purchase online. The communication was a bit tough as many times a call back was required and it would take a couple of hours to get the call. The original delivery date could have been 3 days from the time I decided to purchase, but I was going to be out of town, so I made it 10 days after the purchase date. Unfortunately they weren't even able to make that date and it pushed out almost a week later. Loved the delivery to my location, and they did a great job showing the vehicle. Will definitely try it again! More
Second car purchased with Carvana. Very easy process and supported well the entire time. A couple of minor bumps, one with paperwork (Vinnie went above and beyond to straighten out) and a short delivery de supported well the entire time. A couple of minor bumps, one with paperwork (Vinnie went above and beyond to straighten out) and a short delivery delay (Austin did the same kind of above and beyond work to make it right). The trade in was taken with no headaches and the car was delivered as advertised. Highly recommend if you like hassle free car buying! More
Pricing and purchasing was a piece of cake. Carvana had no idea where the vehicle was most of the time. We changed to pick up to try and speed the process along. The vehicle was then delivered to our house no idea where the vehicle was most of the time. We changed to pick up to try and speed the process along. The vehicle was then delivered to our house and Carvana still thought it was sitting in Florida. The vehicle arrived filthy on the inside. I expected the outside to need a bath but not the inside. More
We hate having to deal with car dealerships and so we checked out Carvana. They made it super easy and our delivery drivers Desmond and Dionte were fabulous! checked out Carvana. They made it super easy and our delivery drivers Desmond and Dionte were fabulous! More
Getting the financing and receiving the car was very easy, I enjoyed the skipping of dealing with an entire day in the dealership. However, it was disappointing with how many mistakes and omissions ther easy, I enjoyed the skipping of dealing with an entire day in the dealership. However, it was disappointing with how many mistakes and omissions there were with the state of the car. They did not photograph all the scratches and missed a very stained seat. They also missed spilled drink in the back speaker and stains in the third row seat as well. One of the key fobs didn't work as well on delivery and the response was "well put a battery in it." The guy did drive back and fix it for us, I thought the person who delivered it was very helpful and friendly, but not their call-in customer service. Ultimately, they gave me a dirty car and when asked about it, the response was "well yeah it looks like a spill and its dirty." I just dropped 23k on a vehicle, I expected it to be as photographed and clean on delivery. I'm waiting for reimbursement to get the car detailed,. More