Back

Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

Directions

By Type

10,128 Reviews of Carvana

June 16, 2021

After several bad experiences with salesman at dealers I decided to buy on Carvana. Simple, easy, and one of the best customer service experiences I've ever had! LOVE Carvana, I will never ever set foot in More

by joshcollier
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Several different people, all fantastic
June 16, 2021

I was a little hesitant to buy a car unseen over the internet but was a great experience. I had a chance to look it over & take it for a 5est drive when it was delivered. Paperwork was convenient and More

by TammyC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
June 16, 2021

Delivery was perfect Customer service was great Luna Delivery was perfect Customer service was great Luna the delivery expert was excellent and very helpful First time I bought from online auto sal More

by Mikeptl1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luna
June 16, 2021

After spending 2 weeks at dealerships dealing with salespeople; i'd near had enough. A friend suggested 'Carvana'. I did a little homework, pulled up the website and began to browse. I honed in on More

by crustyghump
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus, only one i actually met.
June 16, 2021

Carvana is so easy to work with. They cut out a ton of work when it comes to DMV paperwork and their online portal is so easy to use. Everything they do is fast and efficient. If you've never bought onlin More

by ckevolpi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valerie
June 16, 2021

Carvana is not dependable. I really wanted to like Carvana, but was disappointed. My family depended on receiving the car on time, but Carvana rescheduled last minute for a week later. This completely More

by Disappointed
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Some manager who wasn't helpful
Jun 21, 2021 -

Carvana responded

Your feedback is incredibly valuable as Carvana is always looking to improve the customer experience. We know how excited our customers are to purchase a new vehicle, but when that vehicle is delayed it certainly hinders that experience. This is never our intent as we know how greatly our customers rely on their vehicles for their means of transportation and lifestyle. We are very sorry to have inconvenienced you. Although you experienced bumps along the way, we appreciate the patience you had with us, and we hope you’re loving your new ride.

June 16, 2021

Overall the experience was good. Customer service reps did not understand how to handle a ID theft alert on the credit report which did cause me a lot of time explaining to them what should be done. So fa More

by talk2tucker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Several
June 16, 2021

So many cars to choose from at the convenience from my own home at any hour of the day! I was able to call customer service at Carvana and speak to someone who answered my questions! More

by vdart13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic
June 16, 2021

I am super happy with my new vehicle. I loved the experiences with everyone I spoke with. Dasia was absolutely awesome and so sweet. It was a great pleasure dealing with her. She got me an absolute g More

by mom2panny
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dasia, Ashley, Tina & Brandon
June 16, 2021

Seamless process.from ordering to delivery. Everyone I spoke with was professional courteous and wanted to make sure my questions and concerns were adressed!!!!! Great experience More

by rosethompson526
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian was amazing!!!!!! Love him!!!!!
...
295
...