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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
July 10, 2021
The dealer would have got 5 stars and the driver delivery guy gets two stars. The car buying experience was fine good communication. I received the car the day they said though two hours late. When the driv guy gets two stars. The car buying experience was fine good communication. I received the car the day they said though two hours late. When the driver brought me the car, he did not unload in front of me we walked around and noticed a gash and paint chip on the trunk handle. He pointed this out and said carvanna would arrange for repair which they did and is being fixed now. The big problem was no mats and the driver said the car should have mats so I will order you new weather tech mats I said ok. No mats came and when I chatted with Carvanna they were like sorry for the confusion this car doesn't come with mats. xxx why would the driver lie and make a big deal out of me getting specifically weather tech mats? Tell me the truth I'll buy my own mats . I like the car. I had to get my own papers notarized, buy my own new Navigation update and buy my own mats now . More
by kenbert61
Employees Worked With
phoebe
July 10, 2021
I ordered a 2017 Nissan Leaf with a delivery date of June 15th. The delivery date was changed four times. The first time they said because of a broken door handle. The second and third because of transpor 15th. The delivery date was changed four times. The first time they said because of a broken door handle. The second and third because of transportation delays. The fourth time they said I could get a different vehicle in a few days. Apparently, the door handle had not been fixed yet. I was most upset because they didn't just tell me the truth. I changed my order to a 2019 Chevrolet Bolt, and it was delivered on July 3rd. I believe it happened for a reason because the Bolt has twice the range of the Leaf, and I am pleased with it. In the end, they made it right by giving $500 off the price, and Jerry delivered it with some treats and toys for our dogs. More
by gobolight
Employees Worked With
Jerry
July 10, 2021
Easy, painless, fun, and fast. Thank you for making my husband the happiest man ever! His Sonata came as designed and advertised, and the protections that Carvana offered made sure he has a painless owner husband the happiest man ever! His Sonata came as designed and advertised, and the protections that Carvana offered made sure he has a painless ownership experience. More
by Grangerfamily813
Employees Worked With
Shantellys
July 10, 2021
Click...click...click...you got a car! I've recommended Carvana to several people. Great service, friendly staff. The car didn't a arrive on time but it's all good Carvana to several people. Great service, friendly staff. The car didn't a arrive on time but it's all good More
by vchi62
Employees Worked With
I can't remember the name of the young man who delivered the car, but he was patient and knew his stuff
July 10, 2021
My experience was effortless, I never knew buying a new vehicle could be so easy. Dealership days are over! My Carvana representative was amazingly kind. vehicle could be so easy. Dealership days are over! My Carvana representative was amazingly kind. More
by 7chrisanderson
Employees Worked With
Jay
July 10, 2021
Found wonderful vehicle. Quick, easy, and painless. Everyone was helpful and pleasant at pickup site. Vehicle looked just like pictures on app. Highly recommended to anyone. Everyone was helpful and pleasant at pickup site. Vehicle looked just like pictures on app. Highly recommended to anyone. More
by jonathon.cullen
Employees Worked With
Lady is Louisville, Ky
July 09, 2021
Overall, the value for the condition and age of the car is fair. The delivery guy was super friendly and nice. We have just been very unhappy with the entire process. Our delivery date was pushed twice (at is fair. The delivery guy was super friendly and nice. We have just been very unhappy with the entire process. Our delivery date was pushed twice (at the last minute); and we were told there would be compensation for the delay, but have yet to hear anything further or see a check. Also very disappointing that the money is taken from our bank account the day of delivery yet we are still waiting on the reimbursement check for title/registration (which should never have been taken in the first place and we were told before signing that the amount would be deducted from our contract and not included in the total as we are a self-registration state and paying cash for the vehicle). I get there is a seven day waiting period to make sure the vehicle sale is going to go through, but our registration fee check could have been sent in the meantime because it would be due back to us regardless. The money side of things just feels very shady and has been extremely disappointing. We never did hear from anyone asking to confirm we were satisfied with our purchase prior to day seven and to let us know the necessary paperwork (and check) to register the car was being sent. More
by adrienne.newlin
Employees Worked With
n/a
July 09, 2021
Ordered a car on Saturday. Gave bank info to put half down on a $50k tesla. They called and said my newly issued paper ID was invalid but they'd hold the order for 3 days. 2 days later they sold the car down on a $50k tesla. They called and said my newly issued paper ID was invalid but they'd hold the order for 3 days. 2 days later they sold the car from under me and acted like I was a stranger. Less than 1 STAR More
by craig cantwell
Employees Worked With
Sharon or karen
