Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Carvana
Tempe, AZ
10,117 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Sort by
10,117 Reviews of Carvana
August 03, 2023
I've never bough a car online like this before. It was surprisingly simple. And they kept me informed on my delivery. I was looking for years on many websites, local, and not so local car dealers. It was surprisingly simple. And they kept me informed on my delivery. I was looking for years on many websites, local, and not so local car dealers. Found my truck here of all places. Very happy with my purchase. More
by thearrogantcontenderarrogant
Employees Worked With
Did it all online.
August 03, 2023
Quick, easy and painless. Delivered to my door, test drove, trade in, everything handled very professionally. No major issues with the Jeep, no problem with the trade in, pape Delivered to my door, test drove, trade in, everything handled very professionally. No major issues with the Jeep, no problem with the trade in, paperwork was a breeze. More
by fwfast
Employees Worked With
Didn't catch his name
August 03, 2023
I knew buying a car from my phone was too good to be true. I ordered the car for pickup (since they didn’t deliver to my location), all was good and set. I drive 4 hours to pick it up and it’s not there true. I ordered the car for pickup (since they didn’t deliver to my location), all was good and set. I drive 4 hours to pick it up and it’s not there. They said it was never shipped and didn’t even bother telling me “hey don’t come today it’s delayed”. I called their customer service to figure out what was happening and reschedule, since the guy at the pickup place told me he couldn’t do anything. Lady on the phone was clueless, kept thinking I was financing even though I was paying cash, and frankly unhelpful. There was no compensation considering I drove 4 hours for the car to not even be there. I still ended up rescheduling pickup for 4 days later, just for the next day to have Carvana email me that my order was cancelled. I was so upset at first but then realized I probably dodged a bullet as there would’ve been something wrong with the car knowing their track record at this point. Either go to a dealership or use anything else! More
by Sadcustomer1792
Employees Worked With
N/A
August 01, 2023
First car they sent me was totalled, also was advertised as 4wd but was 2 wd. Then took a week to get me my other vehicle, wouldn't give me my money back in the amount of time I needed to go elsewhere befor as 4wd but was 2 wd. Then took a week to get me my other vehicle, wouldn't give me my money back in the amount of time I needed to go elsewhere before my move. Absolute scam artists More
by Undergroundempirefl
Employees Worked With
Too many people to remember
July 31, 2023
To be completely honest with you, the process of purchasing the vehicle is great. The only downside that has occurred in the last two vehicles that we’ve purchased is the lack of explanation prior t purchasing the vehicle is great. The only downside that has occurred in the last two vehicles that we’ve purchased is the lack of explanation prior to purchasing any damage to the vehicle. When they do list find scratches, they don’t go into detail because they have turns out to be multiple areas. Not just one and then also the quality of the explanation is not very thorough besides that the process is fantastic easy And I would highly recommend them with a seven day return policy. You do have the option of bringing that vehicle back if it’s not to your liking. More
by Monica
Employees Worked With
Joe
July 31, 2023
It’s never been easy to go out and buy a car. Carvana is very helpful and responded to all of my needs and answered all of the necessary questions I asked. Carvana is very helpful and responded to all of my needs and answered all of the necessary questions I asked. More
by Randywmcleod
Employees Worked With
Don’t remember there names
July 31, 2023
I haven't had a problem so far. I did have to return the first car because the electric nine didn't hold a charge but the exchange was easy and I haven't had a problem out of my new I did have to return the first car because the electric nine didn't hold a charge but the exchange was easy and I haven't had a problem out of my new one. My only complaint is the 2nd car wasn't nearly as well cleaned and detailed as the first one but it wasn't gross either. More
by bakerst.tardis
Employees Worked With
Don't have any
July 29, 2023
I am very happy with the customer service. I sold my car to them in 2022 an bought a 2016 that is in brand new condition. I realize that the former owner should receive credit for this as well I sold my car to them in 2022 an bought a 2016 that is in brand new condition. I realize that the former owner should receive credit for this as well. It's very difficult to find a used vehicle that is well taken care of. More
by tonihartsell43
Employees Worked With
Andy
