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Carvana
Tempe, AZ
10,121 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,121 Reviews of Carvana
August 10, 2023
The process was exceptionally easy. We had been looking for this type of car for a while, and when we found this one, everything came together very efficiently. We arrived early to pi We had been looking for this type of car for a while, and when we found this one, everything came together very efficiently. We arrived early to pick up the car, and were helped right away. The car was just as described, and was ready when we arrived. We will definitely use Carvana again! More
by johnl61
Employees Worked With
Charles
August 10, 2023
I like Carvana it’s my first experience and I picked one suv but unfortunately I had to return it because of a manufacturing error so I got another suv and I don’t have any regrets by far..my only thing is suv but unfortunately I had to return it because of a manufacturing error so I got another suv and I don’t have any regrets by far..my only thing is fill the tanks up rather we are purchasing new or used cars ! If the rental cars fill up their cars then Carvana should do the same …it’s much and safer especially for single women and not knowing how far we have to drive etc. More
by seneeoglesby
Employees Worked With
N/A
August 08, 2023
The process of buying and financing was extremely easy. When I picked the car up, little to no effort had been made in cleaning the car. It was basically filthy. The floor mats were replaced with mats that When I picked the car up, little to no effort had been made in cleaning the car. It was basically filthy. The floor mats were replaced with mats that don’t fit and didn’t match the interior at all. Lastly, the headlights didn’t work the night of picking the car up. Both headlamp assemblies are being replaced by the warranty company. It doesn’t appear the 150 point inspection was done at all. More
by craigwidner1
Employees Worked With
Don’t recall
August 08, 2023
I love this car ! The car was so nice . I will definitely be back for my next car . No hidden fees or hassles. People thought I was crazy for buying a car I never saw The car was so nice . I will definitely be back for my next car . No hidden fees or hassles. People thought I was crazy for buying a car I never saw but I knew what I wanted and I found it here . No regrets ! Happy Lady here !!! More
by leisatodd1968
Employees Worked With
Dominique
August 07, 2023
Got a 2015 Buick regal. Car was delivered about a week later than expected. Was told that it was delayed the first time due to not enough time to detail the car only for the Car was delivered about a week later than expected. Was told that it was delayed the first time due to not enough time to detail the car only for the car to still show up dirty on the inside. Then later that day the car started to have a high pitched noise coming from the wheels. Then when I went to break the front end of the car would shake. Carvana's warranty doesn't cover breaks even though I literally just got the car. Although carvana advertises a 150 point inspection that's clearly a lie or they would have noticed something wrong with it before they tried to sell it! Then when asked if they would cover the cost of having the repairs done I was told to have them done and silver rock would review to determine if they'd cover the cost. So you want me to have work done on a car I just got without a guarantee that it'll be covered I think not. This has by far been a horrible car buying experience! More
by meganrady826
Employees Worked With
They don't give a name they just say hi a real life human here
August 07, 2023
One of the worst buying experiences that I ever had. It’s of no fault of the clerk Ray. He was amazing. But the vehicle had issues. From day one. I needed to secure a panel with zip ties as I pulled off It’s of no fault of the clerk Ray. He was amazing. But the vehicle had issues. From day one. I needed to secure a panel with zip ties as I pulled off and it was rubbing the wheels making a horrific sound. Then my tire pressure light was on and would not go off without being reset with a tool. When I took the vehicle to a shop that is authorized to make repairs they told me they could not fix my headlight system warning light as my headlights still worked and they would not cover it unless it failed. That all occurred during the span of the 7 day return period. When I inquired about swapping out the vehicle I was told I would have to pay for shipping (again) and add to a down payment as the same model vehicle I just got were listed at higher prices. Well I guess I could have chose a lesser vehicle but that doesn’t seem fair to me. This is my second purchase from Carvana and there will not be a third. I guess my experience on the first one was just luck! More
by thompson.joe93
Employees Worked With
Ray,
August 07, 2023
The experience was easy and when I had a problem the phone calls was very rewarding.especially the the last person ,when delivering the car .I’m sorry I didn’t get his name.he was so patient with me.Tra phone calls was very rewarding.especially the the last person ,when delivering the car .I’m sorry I didn’t get his name.he was so patient with me.Trading and buying a new car was great More
by Lady Bee
Employees Worked With
Don’t know names
