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Carvana
Tempe, AZ
10,117 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,117 Reviews of Carvana
August 07, 2023
Got a 2015 Buick regal. Car was delivered about a week later than expected. Was told that it was delayed the first time due to not enough time to detail the car only for the Car was delivered about a week later than expected. Was told that it was delayed the first time due to not enough time to detail the car only for the car to still show up dirty on the inside. Then later that day the car started to have a high pitched noise coming from the wheels. Then when I went to break the front end of the car would shake. Carvana's warranty doesn't cover breaks even though I literally just got the car. Although carvana advertises a 150 point inspection that's clearly a lie or they would have noticed something wrong with it before they tried to sell it! Then when asked if they would cover the cost of having the repairs done I was told to have them done and silver rock would review to determine if they'd cover the cost. So you want me to have work done on a car I just got without a guarantee that it'll be covered I think not. This has by far been a horrible car buying experience! More
by meganrady826
Employees Worked With
They don't give a name they just say hi a real life human here
August 07, 2023
One of the worst buying experiences that I ever had. It’s of no fault of the clerk Ray. He was amazing. But the vehicle had issues. From day one. I needed to secure a panel with zip ties as I pulled off It’s of no fault of the clerk Ray. He was amazing. But the vehicle had issues. From day one. I needed to secure a panel with zip ties as I pulled off and it was rubbing the wheels making a horrific sound. Then my tire pressure light was on and would not go off without being reset with a tool. When I took the vehicle to a shop that is authorized to make repairs they told me they could not fix my headlight system warning light as my headlights still worked and they would not cover it unless it failed. That all occurred during the span of the 7 day return period. When I inquired about swapping out the vehicle I was told I would have to pay for shipping (again) and add to a down payment as the same model vehicle I just got were listed at higher prices. Well I guess I could have chose a lesser vehicle but that doesn’t seem fair to me. This is my second purchase from Carvana and there will not be a third. I guess my experience on the first one was just luck! More
by thompson.joe93
Employees Worked With
Ray,
August 07, 2023
The experience was easy and when I had a problem the phone calls was very rewarding.especially the the last person ,when delivering the car .I’m sorry I didn’t get his name.he was so patient with me.Tra phone calls was very rewarding.especially the the last person ,when delivering the car .I’m sorry I didn’t get his name.he was so patient with me.Trading and buying a new car was great More
by Lady Bee
Employees Worked With
Don’t know names
August 06, 2023
I love the selection of vehicles you have, but I am not a fan of the interest rates you are offering but very satisfied with my Cadillac XT5 and my previous ATS. a fan of the interest rates you are offering but very satisfied with my Cadillac XT5 and my previous ATS. More
by fcaporale13
Employees Worked With
Not sure
August 05, 2023
Delivery was as expected. Flexible financing options. Some cosmetic details were omitted. I received the car with a dirty interior. There were food crumbs and Legos in the rea Flexible financing options. Some cosmetic details were omitted. I received the car with a dirty interior. There were food crumbs and Legos in the rear seat belt recesses. More
by timmontgomery1990
Employees Worked With
No one
