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Carvana

Tempe, AZ

3.0
10,167 Reviews

HQ

Tempe, AZ

85281

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10,167 Reviews of Carvana

September 01, 2023

I personally liked the car buying experience. What I did not like, is that the dealership did not disclose certain things about my vehicle on their website. To elaborate, when my vehicle came in, More

by strong.kyle33
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
None
September 01, 2023

It was super easy to get my car. My only issue with them was the car that I got had 4 rotors warped so they do not complete the 150 point inspection like they say. SilverRock replace More

by Shelleyb730
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
N/a
September 01, 2023

The process was fast and friendly. The car is great, and I’m satisfied with the outcome. More

by wisedana13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sandoval, Jacob
September 01, 2023

Everyone that I spoke to was nice and very knowledgeable. Will recommend again for sure More

by Camilla Kinsey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don’t remember
August 31, 2023

I am very satisfied with my new vehicle ~ And the delivery was convenient with my schedule. Thank You Carvana Team! More

by desiree.robles
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ardinue
August 31, 2023

As soon a they got my money the delivery was delayed 2 weeks. When I asked where my car is they said they didn't know. More

by homevideostudio.pdx
Purchase Time
Recommend Dealer
No
Employees Worked With
Elijah
Sep 07, 2023 -

Carvana responded

Your feedback is incredibly valuable as Carvana is always looking to improve the customer experience. We know how excited our customers are to purchase a new vehicle, but when that vehicle is delayed it certainly hinders that experience. This is never our intent as we know how our customers rely on their vehicles to arrive on time for their means of transportation and lifestyle. We are very sorry to have inconvenienced you. Although you experienced bumps along the way, we appreciate the patience you had with us, and we hope you’re loving your new ride.

Sep 07, 2023 -

homevideostudio.pdx responded

The same canned response I've gotten across the board. Fake empathy et al. Much more than a "bump" more like a deliberate deception. I am not enjoying my new ride because it hasn't arrived!

August 31, 2023

Customer service and vehicle is great just wish the vehicle would have had a full detail before I received it. More

by Elizabeth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Can’t recall
August 31, 2023

Impressive rate of response regarding qualification for financing options. Quality of pre-owned vehicle met or exceeded expectations. More

by jdkcounselassoc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian
August 31, 2023

Nice enough people but my vehicle hadn't been inspected when I arrived to get it. I waited an extra 2 hours for them to get the car inspected and I only got it that day because I was.more than a little ins More

by stevespande
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean
August 30, 2023

Delivery is quick and easy, but my vehicle required maintenance on something that should have been covered by their 150 point check but was told I had to pay extra for. More

by canyonw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Idk
Aug 31, 2023 -

Carvana responded

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please don’t hesitate to reach out via our chat service 24/7.

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