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Carvana
Tempe, AZ
10,121 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,121 Reviews of Carvana
August 14, 2023
My fourth purchase through Carvana. The staff is always so friendly and helpful!! The best way to purchase a vehicle. Will continue to use Carvana for my vehicle needs. No more dealersh The staff is always so friendly and helpful!! The best way to purchase a vehicle. Will continue to use Carvana for my vehicle needs. No more dealerships for me! More
by samloganc
Employees Worked With
Several different employees.
August 14, 2023
Absolutely loved the process! From start to finish, Carvana made selling my vehicle and purchasing a new one effortless. Gold standard of customer service. From start to finish, Carvana made selling my vehicle and purchasing a new one effortless. Gold standard of customer service. More
by tanjones71
Employees Worked With
The entire team that assisted me
August 14, 2023
Buying from Carvana is the most stressful experience in car purchasing - Huge difference between what is promised on line and what actually happens. Customer Service - after holding forever - only has sto car purchasing - Huge difference between what is promised on line and what actually happens. Customer Service - after holding forever - only has stock answers and the Payment Resolution Department is extremely rude! My next car purchase will be from a sleezy used car salesman - at least I can look him in the face- More
by mbaamtjr
Employees Worked With
A different person every time
August 12, 2023
Easy to buy a vehicle online but after you buy, it goes downhill,like off a cliff. I bought a BMW from them and right after I got it I noticed several issues. On a car that supposedly had a 150 pt inspecti downhill,like off a cliff. I bought a BMW from them and right after I got it I noticed several issues. On a car that supposedly had a 150 pt inspection. Warranty is lousy and they wouldn't let me take it to the dealership . So I arranged to swap it out for another car. The advocate told me that the shipping would be $600 but he would credit me 300 for the trouble with the other car. New car arrives and it's great and I absolutely love it. Next day Carvana overdrew my account by charging me 700 dollars. I called and they said shipping was $1000 minus the 300. I definitely would never have agreed to pay $1000 for shipping! So now I have to return a vehicle I really love because I wasn't told the truth. A billion dollar corporation would rather lose a customer and a sale instead of eating 400 dollars to retain a repeat customer. So avoid the easy transaction and save yourself a lot of grief More
by Wiener dog daddy
Employees Worked With
Don't know
August 11, 2023
Good variety. Ok customer service. I had to go pick up my own car and when I got there I had to stand outside not sure what was going on. I have a small crack i Ok customer service. I had to go pick up my own car and when I got there I had to stand outside not sure what was going on. I have a small crack in the windshield and try to get a hold of someone to have it fixed with no reply. More
by Tceddy64
Employees Worked With
Not sure, maybe Kyle
August 11, 2023
My online car purchase was easy. The two issues I had was that removed Carvana's car warranty with alive representative; it was still included in my down payment which insufficient f The two issues I had was that removed Carvana's car warranty with alive representative; it was still included in my down payment which insufficient fee of $30. This also caused an delay in delivering the car. I brought it to their attention and have to receive resolution. When I received my car there was no car mats. The delivery person put in the order for them in front of me. I have yet to received a confirmation that the order was received and their arrival date. More
by Blessed
Employees Worked With
Forgot
August 11, 2023
For the most part my experience so far has been ok. Although the pick up needed an alignment and it needs tires because the alignment is out it has worn the tires on the inside almost bald. I pointed t Although the pick up needed an alignment and it needs tires because the alignment is out it has worn the tires on the inside almost bald. I pointed this out to the representative where I picked up the car. He told me I should wait until my 7 days are up and try to file. Ive spoken with a few people at carvana and they have told me tires are not covered with my extended warranty. I will continue to push the issue but I'm afraid ill have to pay out of my own pocket. I think carvana should at least cover the two front tires. Other than this issue it has been a fairly easy process. More
by Rob
Employees Worked With
Can't remember
August 10, 2023
They did not clean the car well, They left a lug on a wheel lose that came off and some of the electronics didn’t work that I immediately had to call the warranty company. They suck. Don’t buy from them. wheel lose that came off and some of the electronics didn’t work that I immediately had to call the warranty company. They suck. Don’t buy from them. More
by Kaer
Employees Worked With
None
