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Carvana
Tempe, AZ
10,117 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
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10,117 Reviews of Carvana
August 16, 2023
Amazing transaction, no hassle no worry they will be there for you every steps. I will for sure use Carvana again in the future. Thank you so much Carvana and teams. there for you every steps. I will for sure use Carvana again in the future. Thank you so much Carvana and teams. More
by jassyfbp
Employees Worked With
Carvana Team
August 16, 2023
The trade in and purchase transaction went smoothly. The car was missing the passenger side mirror when received and repair is in progress. Since I have had the car it appears to have a persistent fluid The car was missing the passenger side mirror when received and repair is in progress. Since I have had the car it appears to have a persistent fluid/oil leak and planning on taking it to VW service to investigate. If it turns out to be a warranty issue I will have to file a claim More
by ondemm
Employees Worked With
N/A
August 14, 2023
Great selection, great filtering system, great service. Delivered as promised and am extremely happy with the purchase. This is our second purchase with Carvana, and we've been very happy with the result Delivered as promised and am extremely happy with the purchase. This is our second purchase with Carvana, and we've been very happy with the results both times. More
by mpodoyak
Employees Worked With
n/a
August 14, 2023
My fourth purchase through Carvana. The staff is always so friendly and helpful!! The best way to purchase a vehicle. Will continue to use Carvana for my vehicle needs. No more dealersh The staff is always so friendly and helpful!! The best way to purchase a vehicle. Will continue to use Carvana for my vehicle needs. No more dealerships for me! More
by samloganc
Employees Worked With
Several different employees.
August 14, 2023
Absolutely loved the process! From start to finish, Carvana made selling my vehicle and purchasing a new one effortless. Gold standard of customer service. From start to finish, Carvana made selling my vehicle and purchasing a new one effortless. Gold standard of customer service. More
by tanjones71
Employees Worked With
The entire team that assisted me
August 14, 2023
Buying from Carvana is the most stressful experience in car purchasing - Huge difference between what is promised on line and what actually happens. Customer Service - after holding forever - only has sto car purchasing - Huge difference between what is promised on line and what actually happens. Customer Service - after holding forever - only has stock answers and the Payment Resolution Department is extremely rude! My next car purchase will be from a sleezy used car salesman - at least I can look him in the face- More
by mbaamtjr
Employees Worked With
A different person every time
August 12, 2023
Easy to buy a vehicle online but after you buy, it goes downhill,like off a cliff. I bought a BMW from them and right after I got it I noticed several issues. On a car that supposedly had a 150 pt inspecti downhill,like off a cliff. I bought a BMW from them and right after I got it I noticed several issues. On a car that supposedly had a 150 pt inspection. Warranty is lousy and they wouldn't let me take it to the dealership . So I arranged to swap it out for another car. The advocate told me that the shipping would be $600 but he would credit me 300 for the trouble with the other car. New car arrives and it's great and I absolutely love it. Next day Carvana overdrew my account by charging me 700 dollars. I called and they said shipping was $1000 minus the 300. I definitely would never have agreed to pay $1000 for shipping! So now I have to return a vehicle I really love because I wasn't told the truth. A billion dollar corporation would rather lose a customer and a sale instead of eating 400 dollars to retain a repeat customer. So avoid the easy transaction and save yourself a lot of grief More
by Wiener dog daddy
Employees Worked With
Don't know
