Carvana

They were excellent. We really enjoyed the way they managed our buying. The employee was just very professional. We really enjoyed the way they managed our buying. The employee was just very professional. More

This was the easiest process I had ever had to deal with getting a new car, we had to get it delivered because it was truck, we signed papers in the driveway, Bernard who delivered it was amazing, all aroun getting a new car, we had to get it delivered because it was truck, we signed papers in the driveway, Bernard who delivered it was amazing, all around the best experience of buying a car. More

The end result of my ordeal of buying a car from Carvana is happy. I love my new car and things finally went smoothly at the Norfolk, Mass. location where a most competent gentleman assisted me and enabled is happy. I love my new car and things finally went smoothly at the Norfolk, Mass. location where a most competent gentleman assisted me and enabled me to drive my new car home. However, I spent a grueling week trying to do all that was requested and since I am not great on computers it was quite challenging. I would say to avoid, if you can, using Carvana if you are unsure of how to download - upload etc. The customer service people are very nice, but have no power to really help with the process and you cannot speak to the same person twice. More

They made trading my car for a new one so easy! ! So happy with my new car! :) ! So happy with my new car! :) More

Customer support is very good, but I don't agree with the policies regarding repairs of cosmetic issues. They list their cars on the websites identifying cosmetic issues, such as scratches and chips, but if policies regarding repairs of cosmetic issues. They list their cars on the websites identifying cosmetic issues, such as scratches and chips, but if the car arrives with more imperfections than what was shown, then they won't get those fixed, arguing pre-owned vehicles are usually like that. But then, why list some imperfections and not others in the first place? In my case, very minor imperfections were listed and very apparent ones were not. The car is quite unique and I don't want to return it, but the car is definitely not in the same state as advertised. They have also delayed the delivery for a week without any apparent attempt to fix the situation, they just informed it would take an extra week. On the plus side, customer service is really good and you are usually helped by a friendly and knowledgeable person. More

This is my third purchase from Carvana. The value they gave me on my trade in was excellent and the delivery of my new car and pick up was seamless. The value they gave me on my trade in was excellent and the delivery of my new car and pick up was seamless. More

CARVANA ROCKS! This was the best hassle free car buying experience I have ever done. The website made it so easy and professional. My car was not only beautiful This was the best hassle free car buying experience I have ever done. The website made it so easy and professional. My car was not only beautiful but when I had it checked out at the mechanic it passed with flying colors. Thank you Carvana! More

This is my second car purchased from Carvana. This time I was a little disappointed I did not get the personalized service I git three years ago. No personal phone car on day six asking me if I This time I was a little disappointed I did not get the personalized service I git three years ago. No personal phone car on day six asking me if I love my car. No carvana key chain:( More