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Carvana
Tempe, AZ
10,165 Reviews
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10,165 Reviews of Carvana
September 05, 2023
Customer support is very good, but I don't agree with the policies regarding repairs of cosmetic issues. They list their cars on the websites identifying cosmetic issues, such as scratches and chips, but if policies regarding repairs of cosmetic issues. They list their cars on the websites identifying cosmetic issues, such as scratches and chips, but if the car arrives with more imperfections than what was shown, then they won't get those fixed, arguing pre-owned vehicles are usually like that. But then, why list some imperfections and not others in the first place? In my case, very minor imperfections were listed and very apparent ones were not. The car is quite unique and I don't want to return it, but the car is definitely not in the same state as advertised. They have also delayed the delivery for a week without any apparent attempt to fix the situation, they just informed it would take an extra week. On the plus side, customer service is really good and you are usually helped by a friendly and knowledgeable person. More
by Leandro Aveiro
Employees Worked With
N/A
September 05, 2023
This is my third purchase from Carvana. The value they gave me on my trade in was excellent and the delivery of my new car and pick up was seamless. The value they gave me on my trade in was excellent and the delivery of my new car and pick up was seamless. More
by JMcK
Employees Worked With
Did not speak with any employees
September 04, 2023
I have not bought a car from Carvana, but when I attempted to sell them a car their offer was the lowest of six appraised offers from other dealers and was almost 40% lower than the price at which I attempted to sell them a car their offer was the lowest of six appraised offers from other dealers and was almost 40% lower than the price at which I sold the car to another dealer. A waste of time. More
by Ian
Employees Worked With
I don't recall
September 03, 2023
CARVANA ROCKS! This was the best hassle free car buying experience I have ever done. The website made it so easy and professional. My car was not only beautiful This was the best hassle free car buying experience I have ever done. The website made it so easy and professional. My car was not only beautiful but when I had it checked out at the mechanic it passed with flying colors. Thank you Carvana! More
by Debbie
Employees Worked With
unknown
September 03, 2023
This is my second car purchased from Carvana. This time I was a little disappointed I did not get the personalized service I git three years ago. No personal phone car on day six asking me if I This time I was a little disappointed I did not get the personalized service I git three years ago. No personal phone car on day six asking me if I love my car. No carvana key chain:( More
by DANA
Employees Worked With
Don't remember
September 03, 2023
I ordered a 2020 Honda Civic, 2 prior owners, clean Carfax, passed the Carvana 150 point inspection and the car had less than 12,000 miles. The car drove and handled well, but I had it inspected by a H Carfax, passed the Carvana 150 point inspection and the car had less than 12,000 miles. The car drove and handled well, but I had it inspected by a Honda repair specialist. Upon close inspection, the front bumper had been damaged and repaired with a poor fitting after market cover, the driver side fog light was damaged and not repaired, and the rear bumper had been damaged and poorly repaired. Despite the accident free Carfax, this car had been in at least one wreck requiring some body work that was probably not reported to Carfax. This should have been noticed during the so called 150 point inspection by Carvana, but obviously was missed. I wonder if the 150 point inspection was even performed and by whom? I returned the car within the 7 day return policy. The $95 inspection was well worth the price and saved me from investing good money on damaged goods. I will purchase vehicles from Carvana, but I recommend that each vehicle is inspected by a private mechanic within the 7 day return policy. Buyer beware, if it sounds too good to be true. More
by Diamond In The Rough Finder
Employees Worked With
The customer service representative was very helpful when I returned the vehicle
September 01, 2023
BUYER BEWARE! I traded in a perfect condition Land Rover for a 2019 Murano in May 2023. Car arrived nasty with beer caps and fast food trash under and in the seats I traded in a perfect condition Land Rover for a 2019 Murano in May 2023. Car arrived nasty with beer caps and fast food trash under and in the seats. (They said they would send me a check for $100 to have it detailed but I never received that). Day 3 I noticed that evening that half of the interior lights were not working. This made it not only dark in the cabin but also obstructed function buttons needed for operation of the vehicle. I followed chain of command and called silver rock, took the car to Firestone where I was told “that’s electrical so it has to go to the dealer”. Had to get a rider to say it could be repaired at Nissan. Over the course of the next 10 weeks Nissan would have my car for a total of 6 weeks. They replaced fuses that were instantly blown, replaced the head unit that controls the A/C and finally after literally disassembling the interior and checking every component including the headliner it was determined it was unrepairable and that there was a short somewhere in the illumination circuit . Silver rock and Carvana had both previously stated that if the dealer deemed it “unrepairable” they would refund my money and let me delay return the car. I spent 2-3 weeks calling literally everyday for updates. Had Nissan speak directly with Silverrock and Carvana and the claim filed was denied x 2. They stated “it is not a safety issue” and that I needed to refer back on Nissan because it sounds like a malfunction”. No… shorty over at Carvana inspected the car and deemed all good so that’s on you. Carvana also put their blessing and called it “Carvana Certified” but then refuses to back up their “warranty”. In what universe is an unknown electrical short that blows fuses in a car not a safety risk and fire hazard??? Not to mention the safety of operating that vehicle at night???? I’m still battling and will probably never get an approval but I will NEVER use them again and will warn any and every body about their deceitful ways. More
by Roxy121982
Employees Worked With
David
September 01, 2023
I personally liked the car buying experience. What I did not like, is that the dealership did not disclose certain things about my vehicle on their website. To elaborate, when my vehicle came in, What I did not like, is that the dealership did not disclose certain things about my vehicle on their website. To elaborate, when my vehicle came in, the dash was cracked, the battery terminal required replacement, and the left front blinker was out. All of the listed issues, should have been found and listed during the 150 Point Inspection by the dealership's certified ASE Mechanic. Also, your dealership should do better in dealing with remedying the complaints. From my experience, this was not the dealership's strong suit. More
by strong.kyle33
Employees Worked With
None
September 01, 2023
It was super easy to get my car. My only issue with them was the car that I got had 4 rotors warped so they do not complete the 150 point inspection like they say. SilverRock replace My only issue with them was the car that I got had 4 rotors warped so they do not complete the 150 point inspection like they say. SilverRock replaced it at no charge since it was within my 7 days and I got my car back quickly. So make sure to get it inspected within that 7 day period and you will be golden. More
by Shelleyb730
Employees Worked With
N/a
