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Carvana

Tempe, AZ

3.5
10,121 Reviews

HQ

Tempe, AZ

85281

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10,121 Reviews of Carvana

August 22, 2023

Honestly disappointed at the pickup experience. Car was not detailed at all and still had personal belongings from previous owner ? Defects in car not listed in pictures as well. More

by Miles101
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Na
Aug 22, 2023 -

Carvana responded

Thank you for taking the time to reach out regarding your Carvana experience. It is unacceptable to hear that your vehicle did not arrive according to Carvana's standards. Purchasing a vehicle should be an amazing experience, and we are sorry to have let you down. Please know we take your sentiments seriously and will hold the proper teams accountable for this mistake. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

Oct 24, 2023 -

Miles101 responded

Still one of the worst experiences I’ve had buying a car! The app and customer service say conflicting things that don’t add up. I’ve been waiting for registration and plates for months and the app said “great they are on the way” and then customer service tells me, no you have to go in person to get them. Legit stay away from this company I’m so mad I went with them. Horrible deceptive practices they really need to be investigated.

August 22, 2023

Buying from Carvana was the easiest and most enjoyable car buying experience I have had. Instead of spending hours with finance at a dealership, the purchase process took 30 minutes. Also, there were no h More

by JRS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sophia
August 22, 2023

I liked the car being certified that was most important! I'm not crazy about Sébastien I'd rather talk to people that understand my questions. All in all it was a very different way to buy a car. I am a wid More

by carolray821
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Not sure his name but the guy that delivered the car.
August 22, 2023

Easy and efficient way to buy a solid used car for a very good price. More

by MM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Can't remember but the associate was very helpful (Wood Village location)
August 21, 2023

Was able to easily contact if something was needed. Gave good response times for any questions I had. More

by mkkgwbr1227
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sebastian
August 21, 2023

The buying process was super easy! The rep who delivered my car was so sweet and even showed me how to work the features on my new car! I am pleased with the transaction from start to More

by Glambarbie8786
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
NA
August 21, 2023

Was a much better experience then the car lots I had tried before. I am saving money completely and it was such an easy process for a mom on the go like me! More

by britttylerwalden
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Unknown
August 19, 2023

The place was clean & nice. Very exciting experience with the vending machine & was only in there for an hour. More

by owenbreithaupt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon
August 19, 2023

I drove my car to the local dealership and test drove a ACURA MDX. The gentleman Brian Hale was very thorough with the paper work. I never purchased a car where they expected you to use your time to take More

by MzCtee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Hale and a gentleman from ARIZONA
August 18, 2023

I got my 2019 hyundai tucson last week and as far I know the car is in great mechanical shape and the process was pretty easy. My only complaint would be that I find it a little ridiculous that you guys can More

by cesiliefollett
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
i don’t know their names
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