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Carvana
Tempe, AZ
10,127 Reviews
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10,127 Reviews of Carvana
August 26, 2023
This has been an absolute nightmare of an experience. Every interaction with Carvana is long, slow, and unproductive. From when we went to pick up the car and my very excited 9yo dropped the coin in Every interaction with Carvana is long, slow, and unproductive. From when we went to pick up the car and my very excited 9yo dropped the coin in the vending machine with no response from the machine. Our car had not been loaded into the machine. It was still being detailed 15 minutes after our scheduled appointment. It took another 45 minutes to finish the detail and we very anti-climatically took possession of the car. It had three significant new exterior blemishes not mentioned in the listing, and the interior wreaked of febreeze and cigarette smoke. I then called customer service to address these concerns. Lots of waiting and then I am told that my paperwork had some “glitches” and they could not process any claims until the paperwork finished processing. This was Saturday, my pick up day. I was told that I would get a phone call on Monday and we could submit claims then. Keep in mind that by Monday, I will only have 5 days left in my 7-day money back guarantee period(7dmbgp). I don’t get a call by end of business day on Monday, so I call them. After about 40 minutes of runaround with a very pleasant rep, I find out that my paperwork still has “glitches”. They will call me back within 48 hours, which by that point I will have 3 days left on the 7dmbgp. I try my luck at chat on Tuesday, and the rep acts like she doesn’t know what I am talking about with the glitches in my paperwork. My paperwork is good. Great! I now have 4 days left in the 7dmbgp, let’s file the claims. They say that they can only reimburse $100 of the $250 it will cost me to remove the smoke odor. And then direct me to the claims area that now exists on my dashboard (before it just said “Get Ready to Pick up Your Car!”) to file cosmetic issues. Done. Ffwd to Friday, the last day of my 7dmbgp, when I get an email from Dropbox to sign my registration paperwork. I click the link to sign, but they want an access code that I don’t have. I contact Carvana, and we go back and forth for over 45 minutes about how I can gain access to this access code. No I didn’t get a text or a separate email. No it’s not in my spam. I am instructed to contact Dropbox support, which I find out is only accessible to paid accounts. I am not the paid account, Carvana is. The rep tells me that she has submitted a ticket and I should get an access code sent to me in the next 48 hours. I’m not optimistic based on my Carvana experience so far. I anticipate a headache when my temporary tags expire and my registration is still in limbo as I have read that this is a common problem with Carvana. Hence why I was in a hurry to get the registration paperwork signed. My son loves the car, so far, now that we’re removed the cigarette smell. We’ll see how it holds up mechanically… More
by Jane
Employees Worked With
Shirley, Valentina
August 25, 2023
We've purchased four vehicles from CARVANA. We've also had two (additional) failed purchase attempts. The online portion of the purchase process hasworked well, in most cases it has worked very We've also had two (additional) failed purchase attempts. The online portion of the purchase process hasworked well, in most cases it has worked very well. On the whole, the vehicles are of high quality and certified, which is a big plus. Also very easy to access CARFAX reports . The selection process is far more efficient than the typical dealership experience. Our challenges have been with the human interface. Appointment(s) being rescheduled mere hours before the promised delivery date/time. One of the failed attempts involved rescheduling of delivery dates FOR WEEKS (that's why it failed). Conflicting guidance (regarding process-in-motion events) from underwriting and customer service reps. 1Prices are high. Trade-in allowances, however, are very good. Getting down to delivery/vehicle satisfaction, the truck we bought from CARVANA was delivered with an incomplete jack. Another vehicle (2018 Toyota Avalon) stalled in the driveway the day after we got it. The solution there involved out-of-pocket expenses for towing and repairs. It's been over a month and we haven't received the reimbursement we were promised. More
by colhenrycason
Employees Worked With
All telephonic contact was with the office in Novi, MI
August 24, 2023
The whole process was so quick, effortless and easy! The center was spotless clean, friendly and courteous rep, everything was streamlined and clear. Expectations were set and over met! I was in and ou The center was spotless clean, friendly and courteous rep, everything was streamlined and clear. Expectations were set and over met! I was in and out within 15 minutes! I'm loving the car so far. Thank you!! A+ More
by Jorge
Employees Worked With
Joseph and Mohammad
August 24, 2023
First time using Carvana and found the process and service to be excellent. Used car purchases require proper due diligence and knowing the information provided by Carfax needs careful review as to th service to be excellent. Used car purchases require proper due diligence and knowing the information provided by Carfax needs careful review as to the history of car. One thing to mention give yourself 10 days to receive car if arranging your financing. My deal was set up to be delivered in 4 days and was really squeezed To do financing and still receive car on due date. Had excellent customer advocate reps and average time on hold was 20 minutes. The delivery crew in Kansas City were absolutely excellent in the reception of all cars in the hour I was there. Would purchase car at Carvana again. More
by JMB
Employees Worked With
None noted
August 22, 2023
Honestly disappointed at the pickup experience. Car was not detailed at all and still had personal belongings from previous owner ? Defects in car not listed in pictures as well. Car was not detailed at all and still had personal belongings from previous owner ? Defects in car not listed in pictures as well. More
by Miles101
Employees Worked With
Na
August 22, 2023
Buying from Carvana was the easiest and most enjoyable car buying experience I have had. Instead of spending hours with finance at a dealership, the purchase process took 30 minutes. Also, there were no h car buying experience I have had. Instead of spending hours with finance at a dealership, the purchase process took 30 minutes. Also, there were no hidden dealer fees or unexpected surprises. The vehicle arrived on time and looked exactly like the pictures. We took it for a spin, and finished the process with a few clicks on an iPad and a signature. Their 100 day coverage is great too in the event of any major issues. Great customer service and overall experience!! More
by JRS
Employees Worked With
Sophia
August 22, 2023
I liked the car being certified that was most important! I'm not crazy about Sébastien I'd rather talk to people that understand my questions. All in all it was a very different way to buy a car. I am a wid I'm not crazy about Sébastien I'd rather talk to people that understand my questions. All in all it was a very different way to buy a car. I am a widow & needed help buying something dependable. More
by carolray821
Employees Worked With
Not sure his name but the guy that delivered the car.
