Carvana

**BEWARE** Carvana offered me $16,279 on 08/23/2023 with an expiration date of 08/30/2023 for my vehicle. While reviewing the information on the offer on 08/28/2023 I realized the value owed was off by a co an expiration date of 08/30/2023 for my vehicle. While reviewing the information on the offer on 08/28/2023 I realized the value owed was off by a couple hundred dollars ($250 to be exact) so after making this correction they dropped the offer value by $3992 now offering $12,287. I talked to a representative of the company, and they refused to honor their offer that was set to expire on 08/30/2023. This is unethical and go against their whole business scheme of not being like typical car dealerships. They have lost a customer for life, and I suggest anyone looking to use them to use with caution as they'll switch numbers on the fly for any reason just like your typical SHEISTY dealer would. **BEWARE** More

This has been an absolute nightmare of an experience. Every interaction with Carvana is long, slow, and unproductive. From when we went to pick up the car and my very excited 9yo dropped the coin in Every interaction with Carvana is long, slow, and unproductive. From when we went to pick up the car and my very excited 9yo dropped the coin in the vending machine with no response from the machine. Our car had not been loaded into the machine. It was still being detailed 15 minutes after our scheduled appointment. It took another 45 minutes to finish the detail and we very anti-climatically took possession of the car. It had three significant new exterior blemishes not mentioned in the listing, and the interior wreaked of febreeze and cigarette smoke. I then called customer service to address these concerns. Lots of waiting and then I am told that my paperwork had some “glitches” and they could not process any claims until the paperwork finished processing. This was Saturday, my pick up day. I was told that I would get a phone call on Monday and we could submit claims then. Keep in mind that by Monday, I will only have 5 days left in my 7-day money back guarantee period(7dmbgp). I don’t get a call by end of business day on Monday, so I call them. After about 40 minutes of runaround with a very pleasant rep, I find out that my paperwork still has “glitches”. They will call me back within 48 hours, which by that point I will have 3 days left on the 7dmbgp. I try my luck at chat on Tuesday, and the rep acts like she doesn’t know what I am talking about with the glitches in my paperwork. My paperwork is good. Great! I now have 4 days left in the 7dmbgp, let’s file the claims. They say that they can only reimburse $100 of the $250 it will cost me to remove the smoke odor. And then direct me to the claims area that now exists on my dashboard (before it just said “Get Ready to Pick up Your Car!”) to file cosmetic issues. Done. Ffwd to Friday, the last day of my 7dmbgp, when I get an email from Dropbox to sign my registration paperwork. I click the link to sign, but they want an access code that I don’t have. I contact Carvana, and we go back and forth for over 45 minutes about how I can gain access to this access code. No I didn’t get a text or a separate email. No it’s not in my spam. I am instructed to contact Dropbox support, which I find out is only accessible to paid accounts. I am not the paid account, Carvana is. The rep tells me that she has submitted a ticket and I should get an access code sent to me in the next 48 hours. I’m not optimistic based on my Carvana experience so far. I anticipate a headache when my temporary tags expire and my registration is still in limbo as I have read that this is a common problem with Carvana. Hence why I was in a hurry to get the registration paperwork signed. My son loves the car, so far, now that we’re removed the cigarette smell. We’ll see how it holds up mechanically… More

The whole process was good, except you my transmission failed,you need to double check... failed,you need to double check... More

Honestly disappointed at the pickup experience. Car was not detailed at all and still had personal belongings from previous owner ? Defects in car not listed in pictures as well. Car was not detailed at all and still had personal belongings from previous owner ? Defects in car not listed in pictures as well. More