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Carvana
Tempe, AZ
10,121 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,121 Reviews of Carvana
August 29, 2023
The car was exactly as advertised. No surprises. Good deal on the new SUV & a great price for our trade in. It was the most enjoyable car buying experience I have ever had No surprises. Good deal on the new SUV & a great price for our trade in. It was the most enjoyable car buying experience I have ever had More
by Jcusraq
Employees Worked With
I’m not sure
August 28, 2023
Easy and smooth process! This is definitely the new of car buying! I’ve done two deals and a trade in with them and it was a simple process. They have great vehicle options t This is definitely the new of car buying! I’ve done two deals and a trade in with them and it was a simple process. They have great vehicle options to choose from. If you have any questions or concerns a representative will contact you immediately to discuss your concerns. More
by Jassshel
Employees Worked With
Can’t think of name
August 28, 2023
An amazing experience and very time oriented we were in and out of Carvana in 10 minutes!! Vs the HOURS of waiting at a dealership!! 10/10 recommend!! and out of Carvana in 10 minutes!! Vs the HOURS of waiting at a dealership!! 10/10 recommend!! More
by alishahoped
Employees Worked With
Ana
August 28, 2023
**BEWARE** Carvana offered me $16,279 on 08/23/2023 with an expiration date of 08/30/2023 for my vehicle. While reviewing the information on the offer on 08/28/2023 I realized the value owed was off by a co an expiration date of 08/30/2023 for my vehicle. While reviewing the information on the offer on 08/28/2023 I realized the value owed was off by a couple hundred dollars ($250 to be exact) so after making this correction they dropped the offer value by $3992 now offering $12,287. I talked to a representative of the company, and they refused to honor their offer that was set to expire on 08/30/2023. This is unethical and go against their whole business scheme of not being like typical car dealerships. They have lost a customer for life, and I suggest anyone looking to use them to use with caution as they'll switch numbers on the fly for any reason just like your typical SHEISTY dealer would. **BEWARE** More
by Corbin.l.Williams
Employees Worked With
Did not tell me their name
August 26, 2023
This has been an absolute nightmare of an experience. Every interaction with Carvana is long, slow, and unproductive. From when we went to pick up the car and my very excited 9yo dropped the coin in Every interaction with Carvana is long, slow, and unproductive. From when we went to pick up the car and my very excited 9yo dropped the coin in the vending machine with no response from the machine. Our car had not been loaded into the machine. It was still being detailed 15 minutes after our scheduled appointment. It took another 45 minutes to finish the detail and we very anti-climatically took possession of the car. It had three significant new exterior blemishes not mentioned in the listing, and the interior wreaked of febreeze and cigarette smoke. I then called customer service to address these concerns. Lots of waiting and then I am told that my paperwork had some “glitches” and they could not process any claims until the paperwork finished processing. This was Saturday, my pick up day. I was told that I would get a phone call on Monday and we could submit claims then. Keep in mind that by Monday, I will only have 5 days left in my 7-day money back guarantee period(7dmbgp). I don’t get a call by end of business day on Monday, so I call them. After about 40 minutes of runaround with a very pleasant rep, I find out that my paperwork still has “glitches”. They will call me back within 48 hours, which by that point I will have 3 days left on the 7dmbgp. I try my luck at chat on Tuesday, and the rep acts like she doesn’t know what I am talking about with the glitches in my paperwork. My paperwork is good. Great! I now have 4 days left in the 7dmbgp, let’s file the claims. They say that they can only reimburse $100 of the $250 it will cost me to remove the smoke odor. And then direct me to the claims area that now exists on my dashboard (before it just said “Get Ready to Pick up Your Car!”) to file cosmetic issues. Done. Ffwd to Friday, the last day of my 7dmbgp, when I get an email from Dropbox to sign my registration paperwork. I click the link to sign, but they want an access code that I don’t have. I contact Carvana, and we go back and forth for over 45 minutes about how I can gain access to this access code. No I didn’t get a text or a separate email. No it’s not in my spam. I am instructed to contact Dropbox support, which I find out is only accessible to paid accounts. I am not the paid account, Carvana is. The rep tells me that she has submitted a ticket and I should get an access code sent to me in the next 48 hours. I’m not optimistic based on my Carvana experience so far. I anticipate a headache when my temporary tags expire and my registration is still in limbo as I have read that this is a common problem with Carvana. Hence why I was in a hurry to get the registration paperwork signed. My son loves the car, so far, now that we’re removed the cigarette smell. We’ll see how it holds up mechanically… More
by Jane
Employees Worked With
Shirley, Valentina
August 25, 2023
We've purchased four vehicles from CARVANA. We've also had two (additional) failed purchase attempts. The online portion of the purchase process hasworked well, in most cases it has worked very We've also had two (additional) failed purchase attempts. The online portion of the purchase process hasworked well, in most cases it has worked very well. On the whole, the vehicles are of high quality and certified, which is a big plus. Also very easy to access CARFAX reports . The selection process is far more efficient than the typical dealership experience. Our challenges have been with the human interface. Appointment(s) being rescheduled mere hours before the promised delivery date/time. One of the failed attempts involved rescheduling of delivery dates FOR WEEKS (that's why it failed). Conflicting guidance (regarding process-in-motion events) from underwriting and customer service reps. 1Prices are high. Trade-in allowances, however, are very good. Getting down to delivery/vehicle satisfaction, the truck we bought from CARVANA was delivered with an incomplete jack. Another vehicle (2018 Toyota Avalon) stalled in the driveway the day after we got it. The solution there involved out-of-pocket expenses for towing and repairs. It's been over a month and we haven't received the reimbursement we were promised. More
by colhenrycason
Employees Worked With
All telephonic contact was with the office in Novi, MI
August 24, 2023
The whole process was so quick, effortless and easy! The center was spotless clean, friendly and courteous rep, everything was streamlined and clear. Expectations were set and over met! I was in and ou The center was spotless clean, friendly and courteous rep, everything was streamlined and clear. Expectations were set and over met! I was in and out within 15 minutes! I'm loving the car so far. Thank you!! A+ More
by Jorge
Employees Worked With
Joseph and Mohammad
August 24, 2023
First time using Carvana and found the process and service to be excellent. Used car purchases require proper due diligence and knowing the information provided by Carfax needs careful review as to th service to be excellent. Used car purchases require proper due diligence and knowing the information provided by Carfax needs careful review as to the history of car. One thing to mention give yourself 10 days to receive car if arranging your financing. My deal was set up to be delivered in 4 days and was really squeezed To do financing and still receive car on due date. Had excellent customer advocate reps and average time on hold was 20 minutes. The delivery crew in Kansas City were absolutely excellent in the reception of all cars in the hour I was there. Would purchase car at Carvana again. More
by JMB
Employees Worked With
None noted
