Carvana

It would be nice if they did a better inspection and cleaned the car better cleaned the car better More

We've purchased four vehicles from CARVANA. We've also had two (additional) failed purchase attempts. The online portion of the purchase process hasworked well, in most cases it has worked very We've also had two (additional) failed purchase attempts. The online portion of the purchase process hasworked well, in most cases it has worked very well. On the whole, the vehicles are of high quality and certified, which is a big plus. Also very easy to access CARFAX reports . The selection process is far more efficient than the typical dealership experience. Our challenges have been with the human interface. Appointment(s) being rescheduled mere hours before the promised delivery date/time. One of the failed attempts involved rescheduling of delivery dates FOR WEEKS (that's why it failed). Conflicting guidance (regarding process-in-motion events) from underwriting and customer service reps. 1Prices are high. Trade-in allowances, however, are very good. Getting down to delivery/vehicle satisfaction, the truck we bought from CARVANA was delivered with an incomplete jack. Another vehicle (2018 Toyota Avalon) stalled in the driveway the day after we got it. The solution there involved out-of-pocket expenses for towing and repairs. It's been over a month and we haven't received the reimbursement we were promised. More

The whole process was so quick, effortless and easy! The center was spotless clean, friendly and courteous rep, everything was streamlined and clear. Expectations were set and over met! I was in and ou The center was spotless clean, friendly and courteous rep, everything was streamlined and clear. Expectations were set and over met! I was in and out within 15 minutes! I'm loving the car so far. Thank you!! A+ More

First time using Carvana and found the process and service to be excellent. Used car purchases require proper due diligence and knowing the information provided by Carfax needs careful review as to th service to be excellent. Used car purchases require proper due diligence and knowing the information provided by Carfax needs careful review as to the history of car. One thing to mention give yourself 10 days to receive car if arranging your financing. My deal was set up to be delivered in 4 days and was really squeezed To do financing and still receive car on due date. Had excellent customer advocate reps and average time on hold was 20 minutes. The delivery crew in Kansas City were absolutely excellent in the reception of all cars in the hour I was there. Would purchase car at Carvana again. More

Buying from Carvana was the easiest and most enjoyable car buying experience I have had. Instead of spending hours with finance at a dealership, the purchase process took 30 minutes. Also, there were no h car buying experience I have had. Instead of spending hours with finance at a dealership, the purchase process took 30 minutes. Also, there were no hidden dealer fees or unexpected surprises. The vehicle arrived on time and looked exactly like the pictures. We took it for a spin, and finished the process with a few clicks on an iPad and a signature. Their 100 day coverage is great too in the event of any major issues. Great customer service and overall experience!! More

I liked the car being certified that was most important! I'm not crazy about Sébastien I'd rather talk to people that understand my questions. All in all it was a very different way to buy a car. I am a wid I'm not crazy about Sébastien I'd rather talk to people that understand my questions. All in all it was a very different way to buy a car. I am a widow & needed help buying something dependable. More

Easy and efficient way to buy a solid used car for a very good price. good price. More

Was able to easily contact if something was needed. Gave good response times for any questions I had. Gave good response times for any questions I had. More