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Carvana
Tempe, AZ
10,164 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,164 Reviews of Carvana
September 20, 2023
I ordered a car from the app all on appearance when the car arrived it had different rims looked nothing like the posting and carvana said its the way it is and won't do anything to fix the problem car arrived it had different rims looked nothing like the posting and carvana said its the way it is and won't do anything to fix the problem More
by hillmatt048
Employees Worked With
Amanda
September 19, 2023
Everything was great and went smoothly until i found the only key i was given was a duplicate non-button key and i would have to fork over 340$ for a decent key from the Ford dealer who raised eyebrows. A only key i was given was a duplicate non-button key and i would have to fork over 340$ for a decent key from the Ford dealer who raised eyebrows. Also I was told that it is missing its tire covers. Other than that I am good. More
by hellolisa77
Employees Worked With
I don't remember as we were texting
September 19, 2023
Purchased a vehicle, picked up and it made noises suggesting that the transmission was going bad. I swapped that vehicle out for another vehicle, on the day after the 7 day money back period, the tra suggesting that the transmission was going bad. I swapped that vehicle out for another vehicle, on the day after the 7 day money back period, the transmission went completely out on the second vehicle. It is stated that all vehicles go through a 150 point check, but somehow the two vehicles I received in as many weeks, the transmission going bad was missed. I would not recommend purchasing from Carvana, or at least the Charlotte, NC location. More
by alfarrington17
Employees Worked With
none
September 19, 2023
Selling is a breeze. Purchase is another story and needs improvement. Process had poor communication and it was extremely difficult to get a human on the phone. Only so m Purchase is another story and needs improvement. Process had poor communication and it was extremely difficult to get a human on the phone. Only so much can be automated. Car is in satisfactory mechanical condition but cleanliness of a purchased 3-year old car was a big disappointment. Definitely need to be better. More
by Derek Gilchrist
Employees Worked With
None
September 17, 2023
This is a new way of buying a car, I can’t express how pleased I am with my experience with the whole process from the moment I chose my car in the app to the moment I drove out from where I picked my car pleased I am with my experience with the whole process from the moment I chose my car in the app to the moment I drove out from where I picked my car in Greensboro. The person who walked me through was nothing but professional and friendly. More
by rivera1018
Employees Worked With
Can’t remember his name
September 16, 2023
The people are great. All but one door has a "Use other door" sign on it. The one that does not is tinted and does not look like the door they are referring to. It's dif All but one door has a "Use other door" sign on it. The one that does not is tinted and does not look like the door they are referring to. It's difficult to get to this location without a ride. It is surrounded by fenced off properties of the CDC, PDK, and IRS, so you have to walk a while from MARTA. The water in the waiting area is great. They overlooked a clicking sound in the front driver side hub. I took the vehicle to the Nissan dealer afterwards and got it resolved with no charge as a service bulletin under warranty. So be aware that incoming vehicles may not be checked over for work that is otherwise no cost. (In this case the sound was obvious. I could push the car back and forth from outside and demonstrate it to the mechanic. All good now). Can't say enough good things about the people here. Cameron was excellent to work with! Hope everyone here is getting considered for raises annually and compensated for their labor. The entire process was faster than renting a car. More
by Atlamitka
Employees Worked With
Cameron Stuart
