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Carvana
Tempe, AZ
10,147 Reviews
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10,147 Reviews of Carvana
September 10, 2023
The vehicle was not ready at the agreed appointment time. I drove two hours to pick up yet the vehicle was not ready due to mechanical issues. I was not notified or called before hand and had to take additio I drove two hours to pick up yet the vehicle was not ready due to mechanical issues. I was not notified or called before hand and had to take additional time off to pick up the vehicle. On my second attempt to pick up the vehicle, the vehicle was less than a quarter tank of fuel, which the dealer fortunately filled up. However, the vehicle was dirty, had not been detailed, smelled as though someone had smoked in it. Upon closer inspection I saw that the tires were dry rotted and unsafe. I took to a tire shop and they noted the tires were over 8 years old, cracked and unsafe for use. I ended up having to replaced all four tires. Carvana totes a 150 point inspection. How was this missed? Why was the vehicle not cleaned? Why were the tires dangerously cracked? After purchasing and selling many vehicles to Carvana, I will no longer be using them after this experience. Carvana has done nothing to make up for it. More
by aldo b
Employees Worked With
All horrible
September 09, 2023
The Latham NY personnel was attentive and helpful to get the process going. The lady person Britney Carles was instrumental helping me with the computer entries, I am not literate with a compute the process going. The lady person Britney Carles was instrumental helping me with the computer entries, I am not literate with a computer (I'm 87 years old). e More
by joedav
Employees Worked With
Britney Carles. Thank You.
September 08, 2023
Carvana and the associate driver was very pleasant and was very knowledgeable! She was awesome!! Changeover was simple. I highly recommend Carvana! was very knowledgeable! She was awesome!! Changeover was simple. I highly recommend Carvana! More
by Patriciagrace56
Employees Worked With
Elissa
September 08, 2023
My first Carvana purchase and it went great. I asked around with friends that had used Carvana in the past and got pretty positive feedback. I needed a car and I will say that if you see somethi I asked around with friends that had used Carvana in the past and got pretty positive feedback. I needed a car and I will say that if you see something you like, someone else probably does as well, so keep that in mind. I 'lost' out on a couple but turns out I really didn't because the car I got is sweet. Everyone was super helpful and nice and the delivery to the house was great as well. The only complaint I have is that there was a dead mouse in a nest along with seed shells under the heat shroud where you check the oil. Gets really hot under there, so glad I saw that. Anyway, something to keep in mind when checking out your vehicle once it gets delivered. Would totally purchase through Carvana again. Thanks! More
by bdeb68
Employees Worked With
online carvana team
September 08, 2023
What can I say? This was by the far the easiest, smoothest car buying experience I've had in nearly 30 years of buying cars. I was nervous purchasing a car sight uns This was by the far the easiest, smoothest car buying experience I've had in nearly 30 years of buying cars. I was nervous purchasing a car sight unseen, but their guarantee convinced me to give it a go. I couldn't be happier! Definitely the way to go to purchasing a car!!!! More
by heathermariefinn
Employees Worked With
NA
September 07, 2023
This was the easiest process I had ever had to deal with getting a new car, we had to get it delivered because it was truck, we signed papers in the driveway, Bernard who delivered it was amazing, all aroun getting a new car, we had to get it delivered because it was truck, we signed papers in the driveway, Bernard who delivered it was amazing, all around the best experience of buying a car. More
by Jennifer.morelli77
Employees Worked With
Bernard
