Carvana

I was initially a bit nervous about using an online dealership, but I have absolutely zero negative things to say about the experience. The process was simple, I was able to find exactly what I need an dealership, but I have absolutely zero negative things to say about the experience. The process was simple, I was able to find exactly what I need and use my own bank as my lender, and every person I've interacted with along the way has been helpful, professional, and kind. I have no intention of ever buying from a brick-and-mortar dealership again. Carvana has won me over. More

Having purchased both new and used cars for 25 years, I consider myself to be a seasoned car buyer and seller. After conducting research and reading various reviews, blogs, and articles, I decided to commi consider myself to be a seasoned car buyer and seller. After conducting research and reading various reviews, blogs, and articles, I decided to commit to buying my next car from Carvana. I will break down this review into the various phases of the purchase and give individual sub-reviews as some aspects of it were better and more favorable than others. Pre-sale (3 out of 5): Given my trade-in coupled with the state of the used car market, I received what I perceived to be a better than average offer on my trade-in. Next, I looked at a couple vehicles that fit my search criteria and actually wound up putting two separate deposits on them via pre-order. Unfortunately, they both fell through for different reasons. The first was simply due to the vehicle not being available after almost one month of waiting. As such, I opted for another comparable car but rescinded that one due to the poor condition of some of the interior bits. Finally, I fully committed to purchase a vehicle that was listed the same day and was fortunate enough to grab it within hours of it becoming available. Sale (3 out of 5): Once I started the purchase process, it was touch and go for a while. Since opted to use my own financing, there were quite a few obstacles and hurdles that I had to overcome to ensure that a) my order would be completed in a somewhat timely manner and b) I did not lose the car due to not having the requisite documentation and paperwork in order. One thing that I wish was conveyed to me was that when opting for a 3rd party lender, you should select a delivery date at least 7-10 business days from the time of purchase. Not knowing this resulted in several "missed deadline" emails and texts from Carvana and also required re-starting the purchase process twice. This was due to my lender needing time to process the loan; from origination to underwriting. Due to the holidays, this process took much longer than anticipated and was almost two weeks total. Finally, in light of the missed cutoffs and not knowing the status of my loan, I spoke to a Carvana Advocate. She recommended that I change my delivery date to a week later than I had previously requested. When my loan was finally completed and Carvana received everything they needed to complete my transaction, it was fairly smooth after that. Delivery/Pick-up (5 out of 5): With delivery day being set, I was excited that I had the opportunity to pick-up my vehicle at one of their vending machines. Once I arrived, the employee took my trade-in out for a quick spin, returned, and completed all the paperwork. The process started and ended very smoothly with only one minor glitch in the paperwork. Once that was sorted out, I was treated to a very memorable car pickup experience. The staff I dealt with were all very friendly and helpful. They took the time to answer questions and ultimately, just let me enjoy everything. Start to finish, I was out in about 45 minutes. I had the opportunity to conduct a walk around and quick internal inspection f of the car. It looked 10x better than it was displayed in their rotating showroom. That did not do it any justice as the sun shining and glistening on the paint isn't captured in an indoor environment. I was blown away at how much better it looked in person! Post-sale (3 out of 5): I really have been enjoying the new ride. It was a step up for me from my previous car. As any prudent consumer would do, I had my own post-purchase inspection completed. Consequently, I have to take exception with two items: 1) Condition of the tires: I knew there was a high possibility that the tires would need replacement due to them being part of a staggered wheel/tire setup with 18k. My own tire tread test along with a visual inspection, coupled with the PPI revealed extremely low tire tread depth (just at 4/32). I know the inspection reports lists 5/32 as the threshold but I would have to disagree here. I can produce photographic, visual evidence that would be in juxtaposition to the report. Nevertheless, I've already ordered a set of four new tires since this was inevitable and refuting a 1/32 measurement discrepancy isn't going to make the tires any safer or less susceptible from replacement. 2) The fact that the vehicle inspection report indicated that 99% of the items listed were under the "passed" category. Now, with it being a) still being under manufacturer’s warranty b) a 2019 model and b) having ~18k miles, I wasn't expecting much to come up mechanically. While this was largely the case, a couple issue came up during the PPI that are in direct contradiction to the Carvana report that is posted online for the vehicle. I won't go into all the details but essentially, they fell under the category of 'leaks'. There are 10 items in the inspection report that reference the word leak or leaks as being checked for. If that were the case and they all received a "passed", why did a comprehensive vehicle check turn up one confirmed leak and another possible leak (2nd appt setup to verify)? I spot checked several other vehicles reports on the site to determine if there were any that actually had the 'fixed or replaced' column check but to no avail. Now, that doesn't mean that those vehicles did not have issues. It's just that even if there were, they weren't caught or reported. None of these items were deal breakers worthy of not keeping the car but instead, deserved to be elevated and referenced in a post-sale review. Final impressions: My review and assessment of my experience wasn't meant to be negative or critical but objective. I think pointing out what worked and what I enjoyed about it is equally as important as what didn't and could use improvement. Overall, I am content with the purchase after only one week of ownership. I think setting medium expectations going in will set you up for an experience that accounts for a wide range of issues or tribulations that may come up. Similar to a home inspection, get a post-purchase car inspection done so you know what type of vehicle you are inheriting and can set a baseline for mechanical and aesthetic expectations. More

I have been purchasing new vehicles for over 30 years average of two per year. This has been the best experience I have EVER had!. After this purchase I will NEVER go to another dealership again. I actua average of two per year. This has been the best experience I have EVER had!. After this purchase I will NEVER go to another dealership again. I actually am looking forward to purchasing again from CARVANA! I have never felt that way about a car purchased at a dealership. Thank you for you VERY professional, easy way to purchase a vehicle. And the customer service and follow through was incredible. More

I shopped several companies on line and I landed here because of selection and price. The details on my deal with the trade in, 150 point inspection and pictures of the blemishes made it an easy decision because of selection and price. The details on my deal with the trade in, 150 point inspection and pictures of the blemishes made it an easy decision to go ahead and buy. No surprises! More

This is the best car buying experience I have ever had . I will not buy a car any other way again. I will not buy a car any other way again. More

Overall I had an EXCELLENT experience in purchasing a used car from Carvana. The only reason why I am giving 4 stars is because of a hiccup in my car registration. I live in two different states and I used car from Carvana. The only reason why I am giving 4 stars is because of a hiccup in my car registration. I live in two different states and I wanted to register my car in a different state from where I wanted the car delivered. Carvana originally told me I was not able to complete this transaction, then they reversed and told me that I could do it...after buying insurance in the state that Carvana advised me, Carvana informed me that I needed insurance in a different state in order to have the car delivered, this was only 2 days before my delivery date. I lost about 1/2 day of work trying to sort this out, but we eventually got it all straight. I was reticent about purchasing a used car sight unseen, but Carvana's 150 point inspection and excellent pictures of the car gave me some confidence to move forward. The actually delivery of the car went very smoothly and the driver (Simone) was very friendly and professional. Her service and subsequent follow up has been 5 star all the way! After taking possession of the car, I took my car to the Audi service for an inspection and the car was judged to be in excellent condition. My car did have a few more small scratches on the exterior paint than what was identified in the online pictures. Simone took note of each of these dings and I am in the process of having these scratches "repaired" through a 3rd party company called Silver Rock. I am currently in the process of having this work completed and all seems to be progressing smoothly. Overall, I would definitely recommend Carvana for buying a used car to any of my friends and colleagues and I would expect that I will use Carvana again the next time I purchase a used car. More

This is 3rd car that I have purchased from Carvana and this experience was fantastic again!!! They make the process easy and fast. We have gotten another great vehicle! this experience was fantastic again!!! They make the process easy and fast. We have gotten another great vehicle! More