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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
May 17, 2022
Great experience would absolutely buy a vehicle this way again Interest rate high but they got me into a real quality vehicle with banged up credit. Huge choice of vehicles no pressure a week to change your again Interest rate high but they got me into a real quality vehicle with banged up credit. Huge choice of vehicles no pressure a week to change your mind. Honest don’t think I would go to a dealer again. Thanks guys. More
by gquag2
Employees Worked With
Victor who delivered vehicle
May 17, 2022
Carvana was very easy to work with! They kept me informed of the status of my loan and once that was approved, they made sure I knew when my car would be delivered. Everyone was reall They kept me informed of the status of my loan and once that was approved, they made sure I knew when my car would be delivered. Everyone was really nice and cared about making sure I was happy with my purchase. More
by Juli
Employees Worked With
don't remember names
May 17, 2022
Ok overall. Delivery day was a nightmare however. Contract had some confusing and misinformation in it and delivery was very late and communication was terrible Delivery day was a nightmare however. Contract had some confusing and misinformation in it and delivery was very late and communication was terrible More
by Chadsutkay
Employees Worked With
Unsure
May 16, 2022
I attempted to purchase a vehicle from Carvana twice - December 2021 and April 2022. Carvana vailed to deliver the vehicle on both attempts. I am providing a video of my experience here: https://youtu.be/ December 2021 and April 2022. Carvana vailed to deliver the vehicle on both attempts. I am providing a video of my experience here: https://youtu.be/5EBB_CujmtY More
by dukesto
Employees Worked With
Ashley, Sebastian
May 15, 2022
My electric car was delivered over 1hour 30mins late and came without the electric charger that was pictured in the post online. After asking the driver about the charger I was told they would submit a warr came without the electric charger that was pictured in the post online. After asking the driver about the charger I was told they would submit a warranty exception and I would be shipped the charger. Immediately I sensed something was off and decided to call Carvana and verify the details. As I suspected that information was not correct because after a trip to a nissan dealership and a carvana approved repair facility that there was no real process to replace an electric charger for my nissan leaf. Ultimately I was told I would have to spend more of my own money and be reimbursed in 45-60 business days. I purchased a fully electric car. Not having the at home charger that is supposed to be with the vehicle is completely unacceptable. How am I supposed to take full advantage of the 7 Day return policy when I don’t have the tools to determine if it’s goin to work for me. I had to make several calls to Carvana and was given different information almost every time. I saw a commercial on TV that said “Carvana will drive you happy.” Based on my experience it is clear that is all marketing to trick people you not thinking Carvana cares about the customer. If i purchased this vehicle from a dealer I would have gotten all the tools I needed on the spot. I am extremely disappointed in my experience with this company and will go out of my way to ensure people know that you lie to customers. Electric Cars should come with the charger. Especially if that charger is advertised in the post online. what good is an 150 point inspection if that inspection misses that a major component is missing from the vehicle. The vehicle delivery agent told me I could “put some gas in it” while I waited for the charger that eventually I would learn would never come. I purchased a car that I could not drive for days because it was delivered to me without a charger. I know no one cares because this situation still has not been resolved. Carvana needs to work on a smoother process to ensure electric cars are delivered with the chargers as advertised. More
by Garry
Employees Worked With
Kenneth, Hayden, Jocelyn, Paula, Jessica
