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Bryan Honda
Fayetteville, NC
2,771 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,771 Reviews of Bryan Honda
August 01, 2018
Frustrating We called twice to schedule this appointment. On both occasions, we informed them that a receiver for the seatbelt was not working and it sounded as We called twice to schedule this appointment. On both occasions, we informed them that a receiver for the seatbelt was not working and it sounded as if something were broken inside. They looked at the vehicle on Monday, July 30th and there was a part that was broken. Unfortunately, this part is not kept in stock and it had to be ordered. As of today, Wednesday, August 1st, the part is not in and it is not expected until late tomorrow afternoon. We cannot make a follow up appointment until the part has arrived. The seatbelt is a vital part of the car. In my opinion and under North Carolina law, it is necessary to wear it in order to save lives. I do not know why this part is not kept in stock. The receiver that is broken is in the back seat which is where my child sits. This is totally unacceptable. This has made my car unusable during this down time as far as I am concerned. What if this were the receiver for the driver's seatbelt. With something as crucial as this, this should either be fixed on the spot or a part should be immediately available (next day at the latest). I am highly disappointed and this will effect where I get my next car. More
by kmercogliano
Verified CustomerEmployees Worked With
I do not know employees by name, but this is an overall issue and not an employee issue
August 01, 2018
Great . Great service and was in and out. With no.problems.. Honda the best... the service department was so helpful with understanding my needs even when I c Great service and was in and out. With no.problems.. Honda the best... the service department was so helpful with understanding my needs even when I couldn't tell them what I needed.. More
by TSAMMS11
Employees Worked With
Kevin McGirt, Joe (Diesel) Davis, Lucious Garner, William Jenkins, Brian Martin, Bryan McLaurin, Wayne Mensch
August 01, 2018
oil change and tire rotation I called on Saturday at or around 1:40. They told me they are busy but would try to fit me in. I got there at 2:20 to drop off car. They called me at I called on Saturday at or around 1:40. They told me they are busy but would try to fit me in. I got there at 2:20 to drop off car. They called me at around 3:40 tell me car was ready for pickup. Everything went great. Thanks More
by t.hammond70
Employees Worked With
Jeffery Brooks
August 01, 2018
Outstanding and professional services. I highly reccommend I was on my way to Reed Chevrolet to buy a 2016 Toyota Highlander, as I was passing by Bryan Honda, I saw a Toyota Highlander and a 2014 Audi Q7. I d I was on my way to Reed Chevrolet to buy a 2016 Toyota Highlander, as I was passing by Bryan Honda, I saw a Toyota Highlander and a 2014 Audi Q7. I decided to stop by and take a look. Once I arrived the sales person Mr. Perez met me outside without an appointment, I told him that I would like to take a look at both vehicle. He expeditiously got the keys and a dealer plate for us to test drive. While driving, he engage me in conversation pertaining to what I was looking for and made several recommendation. I was truly impressed with his consideration for my family needs and went above and beyond to meet my expectations. To say the least, a couple hours later, I walked out the dealership purchasing a new Honda Pilot. I was extremely happy with my decision and my family loved it too. Thanks again to all the staff for your support More
by LINDSAYRS36
Employees Worked With
Kevin McGirt, Rafeal Perez
August 01, 2018
Wait time appointments/ better chairs with head rest The wait time for getting oil change really sucks. It should not take more than 1 hour for one to wait for their car. Bryan Honda, Raeford rd, fayette The wait time for getting oil change really sucks. It should not take more than 1 hour for one to wait for their car. Bryan Honda, Raeford rd, fayetteville, NC really needs to step up their game. At least have better chairs you can lean on and rest your head. They seem to always forget to put milage sticker on car for next appointment. Seniors, especially retired veterans need comfortable chairs we can lay back especially if we are going to wait over an hour. Posting this also on yelp so that everyone can be aware. Service Advisor Anthony Pinero is nice but Honda needs better mechanics and a more comfortable waiting room for their clients. More
by BaylorUniversityGuy
Employees Worked With
Anthony Pinero
July 31, 2018
Regular service I received excellent service from start to completion of work. I will continue to use Bryant Honda for all my service needs. Will also recommend to fr I received excellent service from start to completion of work. I will continue to use Bryant Honda for all my service needs. Will also recommend to friends who currently own Honda vehicles. More
by GPERRY3978
Employees Worked With
Anthony
July 31, 2018
Excellent Very pleased with the purchase and customer service from Mr Brooks excellent .nothing more to say. All great. ....very unfortunate you have to ruin th Very pleased with the purchase and customer service from Mr Brooks excellent .nothing more to say. All great. ....very unfortunate you have to ruin this survey with forcing people to write a lengthily response. More
by REYNA0
Employees Worked With
The store manager can’t remember his name to save my little fe... he was tall and had very lsweet got colored eyes. He worked closely with Mr Brooks and they made a fantastic team! , Jeffery Brooks
July 31, 2018
Amazing Technology My Sales Rep. actually got me in the car that I originally picked. I was able to have more than one vehicle to choose from. The Salesman is truly ma My Sales Rep. actually got me in the car that I originally picked. I was able to have more than one vehicle to choose from. The Salesman is truly made to perform his duties. I sincerely would like to Personally THANK Honda for my first experience buying my POWERFUL HONDA!!! More
by FOWLERKARENDA
Employees Worked With
Jeffery Brooks
July 30, 2018
Quick and excellent treatment. My salesman Terrell did a great job of working with me to ensure I got the best price on the vehicle I wanted and he made sure I understood how the ve My salesman Terrell did a great job of working with me to ensure I got the best price on the vehicle I wanted and he made sure I understood how the vehicle works. He was personable and very knowledgeable about Honda products. The paperwork process was not nearly as lengthy as I remembered it from my last car-buying experience, and I appreciated the use of technology to clarify and expedite the process. The accessories guy (I forgot his name) was also a pleasure to work with. I like the added protection of having the complimentary lifetime engine warranty, and the free lifetime oil changes are nice too (although due to distance, I'm not sure how often I'll be able to use that one). The only blemish on the experience was my discovery of two small holes in the bumper where the front license plate bracket was installed (I asked that the plate be removed upon purchase). However, upon reporting this issue to my salesman the next day, he assured me the dealer will take care of it. I'm not sure when that accessory is added to the vehicle, but if you don't want to use it and don't want holes in your bumper, be sure to get confirmation that it will not be installed. Overall, I highly recommend Bryan Honda and will bring my business there in the future. Based on how I was treated, the drive is worth it for me. More
by JoshuaKnight
Employees Worked With
Terrell (T-Rex) Lake, Donna Folsom, Frankie Wheeler
July 30, 2018
Car Purchase My experience at the dealership was very pleasant. Leonard listened to what I wanted. Everyone was helpful and attentive to what I wanted. I would pur My experience at the dealership was very pleasant. Leonard listened to what I wanted. Everyone was helpful and attentive to what I wanted. I would purchase another vehicle from this dealership. More
by KBWash17
Employees Worked With
Kevin McGirt, Leonard McGrue
