Brandon Honda

Update: The car would not start and cannot be jump started. This is exactly one week after the purchase. ........ Ted was respectful and patient. However, we did experience an issue related to the p started. This is exactly one week after the purchase. ........ Ted was respectful and patient. However, we did experience an issue related to the paint not done on the scratches as per the written agreement with the dealership. We had an agreement in writing to paint on the scratches but this agreement was not honored. We texted Ted no less than 4 times regarding this issue. Finally, we were told that the manager Nate will personally handle this issue as Ted is unable to have them do it for us. We specifically requested a call back from Nate. We did not receive any calls back. We did bring this issue to the attention of another manager Luis, who said that we will be contacted by the service department or by Nate to do the paint. We were not contacted by Nate or the service department regarding the paint. A second issue that we faced was brakes making noise a few days after purchase. We were told by Tom Sharpe (in service) that the brake rotors were changed from the original Honda OEM rotors to aftermarket rotors right before the purchase (not by Honda according to Tom) and that these replacement rotors are slotted rotors of a lower quality that are known to create noise and that they are more likely to cause issues with brake pads wearing quickly. We were never told about this issue AT ALL when purchasing the car. Instead, we were told that the car was inspected and that there was nothing mechanically wrong with the car. A third issue was related to a missing key. Ted handled this generally well but only after we asked for a replacement key. Before that, we were told to stay on hold as the keys may pop up at any time. Other than the issues above, everybody we met with was generally nice and respectful. Eyad Ramadan helped us with unnecessary delays that we faced on multiple occasions. Luis helped us when the replacement key turned out not to be the right key for our car. Tom Sharpe helped us avoid unneeded delays in picking the car and explained to us that the rotors are after-market rotors that are not original. However, he also revealed to us that sales rejected to fix that issue for us because the car has been sold "as is" and because they did not consider it a safety issue. When asked about a contact person in sales who made such a determination not to fix the rotors for us, we were not given names. More

I hate the car buying process because of bad experiences in the past and was not looking forward to it this time either. John Vitiello was such a pleasure to work with as was the case with everyone I dealt in the past and was not looking forward to it this time either. John Vitiello was such a pleasure to work with as was the case with everyone I dealt with there. John was very transparent, knowledgeable, helpful, and also entertaining throughout the entire process. I’m so glad I found Brandon Honda; the best car buying experience I’ve ever encountered. More

Original sales guys was not responsive. Had to speak with manager to get deal done. Once doing paperwork they tried to sell me over and over after repeated “NO’s” with multiple people. a Had to speak with manager to get deal done. Once doing paperwork they tried to sell me over and over after repeated “NO’s” with multiple people. adding hours to the process. Had to sign everything multiple times because of errors. Was even unprofessional enough to leave a file on desk telling them to try to hard sell me. I have bought 50+ vehicles for my family and buisness and this is the worse buying experience I have ever had. More

Luna was helpful and friendly. I did appreciate that. I can’t say the same for the manager when you know someone’s lying to you I did appreciate that. I can’t say the same for the manager when you know someone’s lying to you More

Staff at Brandon Honda very easy to work with. Good communication online and by phone assisting me in buying a slightly used 2026 Red Honda crv hybrid i spotted online. Kept me updated on its avai Good communication online and by phone assisting me in buying a slightly used 2026 Red Honda crv hybrid i spotted online. Kept me updated on its availability until i fould buy it. More

Eddie G. provided great customer service. He went above and beyond. for us. Very satisfied with his expertise. Over all great experience! provided great customer service. He went above and beyond. for us. Very satisfied with his expertise. Over all great experience! More

Jonathan provided excellent customer service. He worked with me to get the car I really wanted and if I ever need another car I will go to him. He worked with me to get the car I really wanted and if I ever need another car I will go to him. More

We loved our experience with Aquiles at Brandon Honda! Aquiles greeted us right away and was very friendly and interested in our needs. He was very knowledgeable about the the Honda Civic we were inter Aquiles greeted us right away and was very friendly and interested in our needs. He was very knowledgeable about the the Honda Civic we were interested in. Our test drive was a great experience. Aquiles explained all the bells and whistles to our son who was purchasing his first brand new car. Aquiles connected with him and was able to make him feel confident and comfortable with the process. We enjoyed chatting while waiting for logistics to be finalized. We did not feel pressured or overwhelmed at anytime. Aquiles was attentive and took his time with our son. We had a positive experience with Baylis in Finance. He explained all of our options well. He was very knowledgeable, and did not pressure us to buy any additional coverage that we didn't want or need. That was certainly appreciated. We highly recommend Aquiles at Brandon Honda and most importantly, our son LOVES his new Honda Civic! We would definitely purchase another vehicle from Brandon Honda and recommend them to our friends. More

I made an appointment with Jamyl the day before, but when I arrived at the dealership, he was assisting someone else and did not appear prepared for our visit. I expected the car we had discussed to be pulle I arrived at the dealership, he was assisting someone else and did not appear prepared for our visit. I expected the car we had discussed to be pulled up and ready, but that was not the case. After another salesperson noticed our frustration, we were introduced to Aquiles, who was fantastic. He brought the car around, walked us through everything, and helped get the deal to the finish line. The sales management team at Brandon Honda was generally fine, although there was some confusion regarding the advertised price of the vehicle versus the additional fees. The process also took much longer than expected, especially waiting to meet with finance. After several hours, however, we were finally able to leave in our new car. Overall, Aquiles was the highlight of the experience and did an excellent job. More