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Boucher Hyundai of Waukesha - Service Center

Waukesha, WI

4.2
1,983 Reviews
Call Service Center (262) 254-6911

1,983 Reviews of Boucher Hyundai of Waukesha - Service Center

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November 12, 2022

Very good vehicle service and no issues after picking up. Boucher has a friendly and reliable service team. More

by K9P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Doble
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2022 -

Boucher Hyundai of Waukesha responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Boucher Hyundai of Waukesha, we look forward to having you as one of our valued customers for many more years to come!

November 12, 2022

Customer service was terrible! ! Service on vehicle was great!! My service rep needs a lot more training on returning voice mails. After leaving 6 unanswered messages I finally got More

by dickknutson9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Doble
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2022 -

Boucher Hyundai of Waukesha responded

Dick, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership Please give us a call to discuss this further. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Rick Day, Service Manager 262-522-1000

November 11, 2022

Alex in the service department was outstanding. He was exceptionally professional but friendly too. Our Genesis was serviced ahead of time and we couldn’t be any happier with Boucher’s service depa More

by LorriAnn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Nov 12, 2022 -

Boucher Hyundai of Waukesha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Alex and the rest of our team and don't hesitate to let us know if we can be of further assistance.

November 11, 2022

Excellent service experiences here. Jean and Dan (Service Managers) do a great job in communicating. Micah, service tech does a great job and Alan is very friendly and helpful. More

by RWPOLLEX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Doble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan and Micah, Jean Sommers
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Nov 12, 2022 -

Boucher Hyundai of Waukesha responded

Thanks for sharing your thoughts about your experience with Boucher Hyundai of Waukesha. We appreciate your business and hope to see you again soon!

November 09, 2022

Service advisor Derrick was super helpful and took the time to explain to me why I was in for service. More

by Stokesjjj500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Doble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2022 -

Boucher Hyundai of Waukesha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 09, 2022

Always good service,on time, and friendly help, this is my 59 vehicle I have bought.!! More

by REG57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Bartolotta, Randy Malitz, Jean Sommers
Report | Print
Nov 10, 2022 -

Boucher Hyundai of Waukesha responded

Thank you for choosing Boucher Hyundai of Waukesha. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 09, 2022

My consultant was unavailable I waited too long and I couldn't find my car More

by WILLIAM77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Malitz, Mike Radmer
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Nov 10, 2022 -

Boucher Hyundai of Waukesha responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to give us a call directly to discuss your experience further. Rick Day, Service Manager 262-522-1000

November 06, 2022

Service was fantastic! It took less time than I expected. I'll definitely go there for all my service needs. More

by J_STEARNS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
Report | Print
Nov 07, 2022 -

Boucher Hyundai of Waukesha responded

Thanks for sharing your thoughts about your experience with Boucher Hyundai of Waukesha. We appreciate your business and hope to see you again soon!

November 04, 2022

Jeanne is amazing - attends to every detail - a credit to your company thank you Jeanne More

by bjsully2
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
Report | Print
Nov 07, 2022 -

Boucher Hyundai of Waukesha responded

Thank you for taking the time to share your thoughts on working with Jean. We're glad to hear we delivered such a great experience!

November 04, 2022

Aside from the issues I've had with my car, Kayla has been awesome. She is always smiling, friendly & takes time to explain what's being done & what needs to get done. More

by MBriggs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla
Report | Print
Nov 07, 2022 -

Boucher Hyundai of Waukesha responded

Thank you so much for your kind words for Kayla, and for taking the time to leave us this wonderful feedback!

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