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Boucher Hyundai of Waukesha - Service Center

Waukesha, WI

4.2
1,988 Reviews

1,988 Reviews of Boucher Hyundai of Waukesha - Service Center

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August 26, 2024

I am a little disappointed with my most recent visit, which has been a while now. To the point where I may consider making my next purchase. I'm not feeling very valued when I feel that I am being ignor More

by PDELGADO1471
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alexander Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Hansen
Aug 29, 2024 -

Boucher Hyundai of Waukesha responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Rob Heaney Service Manager 262-522-1000

August 25, 2024

Very helpful and kept me informed throughout the process. Set me up with a quiet work area since I had to take a meeting on my computer. Appreciated the thoughtfulness. More

by BANEARY
Recommend Dealer
Yes
Employees Worked With
Devin Timm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2024 -

Boucher Hyundai of Waukesha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Rob Heaney Service Manager 262-522-1000

August 23, 2024

Great and fast service. Kerwin was very amable. Even my car was washed. Thank you More

by BRUNI427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerwin Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2024 -

Boucher Hyundai of Waukesha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kerwin met your expectations. Thank you for choosing Boucher Hyundai of Waukesha, we look forward to having you as a valued customer for many years to come! Rob Heaney Service Manager 262-522-1000

August 21, 2024

Dominic was great to work with; he respected our time and our decisions. He was very knowledgeable and gave us great customer service. More

by moder5
Recommend Dealer
Yes
Employees Worked With
Dominic Rauth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Chapa
Aug 21, 2024 -

Boucher Hyundai of Waukesha responded

We are very happy to hear that Dominic provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Rob Heaney Service Manager 262-522-1000

August 21, 2024

Great knowledge of the vehicles along with great understanding of financing. Keep up the great work. More

by GFELTEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darlene Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Fitzsimmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Connelly 5 STARS
Aug 21, 2024 -

Boucher Hyundai of Waukesha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Boucher Hyundai of Waukesha. Rob Heaney Service Manager 262-522-1000

August 21, 2024

Fantastic customer service. Incredibly knowledgeable and informative on services that were provided. I recommend them every time my Vehicle needs standard maintenance More

by Jallard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Fitzsimmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Allard , Mike Chapa
Aug 21, 2024 -

Boucher Hyundai of Waukesha responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Rob Heaney Service Manager 262-522-1000

August 15, 2024

I had the pleasure of working with Alex and he was absolutely wonderful: he handled all the computer and paperwork very professionally and kept me updated about my vehicle. More

by CHERYL53029
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Hanson
Aug 16, 2024 -

Boucher Hyundai of Waukesha responded

Cheryl, Thank you for choosing Boucher Hyundai of Waukesha. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Rob Heaney Service Manager 262-522-1000

August 15, 2024

Wonderful service department and support staff. My only complaint and this is not limited to Boucher is that after service my headlight switch is not returned to automatic. Then I also have to rese More

by Ovrxd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerwin Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Welcoming employees at service drive in area
Aug 15, 2024 -

Boucher Hyundai of Waukesha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with our team. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please feel free to reach out directly. Rob Heaney Service Manager 262-522-1000

August 14, 2024

Had a appointment, but not in the system Know how to take appointment Don’t know how to keep appointment More

by GOOP101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Devin Timm
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2024 -

Boucher Hyundai of Waukesha responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Rob Heaney Service Manager 262-522-1000

August 11, 2024

On time, and work completed in a timely fashion. All questions answered before I left. Waiting area clean with different areas available for distraction. More

by JAUDLEY_29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerwin Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2024 -

Boucher Hyundai of Waukesha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Rob Heaney Service Manager 262-522-1000

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