Boucher Hyundai of Waukesha - Service Center

Dominic was great to work with; he respected our time and our decisions. He was very knowledgeable and gave us great customer service. our decisions. He was very knowledgeable and gave us great customer service. More

I had the pleasure of working with Alex and he was absolutely wonderful: he handled all the computer and paperwork very professionally and kept me updated about my vehicle. absolutely wonderful: he handled all the computer and paperwork very professionally and kept me updated about my vehicle. More

Wonderful service department and support staff. My only complaint and this is not limited to Boucher is that after service my headlight switch is not returned to automatic. Then I also have to rese My only complaint and this is not limited to Boucher is that after service my headlight switch is not returned to automatic. Then I also have to reset options in the catalog of settings because they have been changed. Perhaps that’s a factory reset?? It’s annoying and time consuming. If I buy another Hyundai I may buy it at Boucher even though I live 1500 miles away. I have family in your area and visit several times a year. More

Had a appointment, but not in the system Know how to take appointment Don’t know how to keep appointment take appointment Don’t know how to keep appointment More

On time, and work completed in a timely fashion. All questions answered before I left. Waiting area clean with different areas available for distraction. All questions answered before I left. Waiting area clean with different areas available for distraction. More

Car sustained $7K in damages while in for a $70 oil change. Dealership repaired and provided an equivalent loaner and comp’t the oil change but there was no communication from management, much less an change. Dealership repaired and provided an equivalent loaner and comp’t the oil change but there was no communication from management, much less an apology. I was left to coordinate with the dealership’s insurance adjuster and when I received the repaired car, dashboard warning lights were on indicating that replaced sensors were not function properly causing me to have to return the car again. Dealer made no consideration for reduced residual value (CarFacts impact). I understand that things happen. It’s how things are handled afterward is what reveals that character of the organization. This was a lost opportunity for this dealership to impress using factors it could control after a negative event. I am/was in the market for an Ionic 6 this summer but am likely moving in another direction due to this experience. More

They really care about the customer and do everything they can to insure all work in completed correctly and on time. they can to insure all work in completed correctly and on time. More

This is a superb dealership, the people are very helpful, caring, friendly and kind! Blessings! caring, friendly and kind! Blessings! More

The car is running fine. They did a very nice job fixing it. Not happy with the bill. We had a warranty and paid extra for the additional warranty. They said nothing was cove They did a very nice job fixing it. Not happy with the bill. We had a warranty and paid extra for the additional warranty. They said nothing was covered. I find that hard to believe since we have only had the car for five years and we only use it six months out of the year. there is only 13,000 miles on the car. they said there was a clean cut on a line underneath the car near the wheel. We feel it this should not have been exposed. We have no idea how this could have gotten cut. We had to pay for the parts and the labor and they charge us an extra $170 to pick up our car so that we could use it. As they had no loaner available at the time and we could not be without a car for one week. not happy at all with this outcome. More

Clean and very nice waiting room. Also washed my car. A pleasant experience. Like the snacks and coffees Also washed my car. A pleasant experience. Like the snacks and coffees More