Boucher Hyundai of Waukesha - Service Center

Courteous, professional, timely, and clean. Had awareness of my time and provided updates for my service Had awareness of my time and provided updates for my service More

The part ordered took too long. . the service department entry and waiting Pom were clean. I had a 7AM appointment and there wasn’t made and I had a 3 hour wait…which I knew in ad . the service department entry and waiting Pom were clean. I had a 7AM appointment and there wasn’t made and I had a 3 hour wait…which I knew in advance. However, I will NEVER buy a vehicle using Bucharest (sp) again 😫 More

My transaction was pleasant and expedient. They answered all my questions and had great knowledge about the vehicle I purchased. They answered all my questions and had great knowledge about the vehicle I purchased. More

It toom 2 months to get my car back. They lost my car. Killed my battery and made me purchase a new one. No communication. Devin the service guy is absolutely useless. Service manag They lost my car. Killed my battery and made me purchase a new one. No communication. Devin the service guy is absolutely useless. Service manager doesn't supervise his employees. Rob the manager never met with me and never followed up. No compensation for perfect storm of xxxx Ups. More

Great service. I got my car done earlier than expected. It was nice. I could keep my car there and pick it up the next day. I got my car done earlier than expected. It was nice. I could keep my car there and pick it up the next day. More

Alex was great to work with. He kept us up to date on the status of the vehicle. Great customer service! He kept us up to date on the status of the vehicle. Great customer service! More

Went in for service and got jerked around for 3 1/2 hours on appointment on appointment More

Devin was good at following up. However this is the 5th time I have had my car in for the same issue. I am now on the 3rd same part, I hope this is the last time that I need to have However this is the 5th time I have had my car in for the same issue. I am now on the 3rd same part, I hope this is the last time that I need to have my Palisades in for this issue. More

Very professional. Completed work quicker than expected! I love the facility!! Thank you for great service! Completed work quicker than expected! I love the facility!! Thank you for great service! More

My vehicle was in shop for 5 1/2 weeks for warranty work. No courtesy vehicle available the entire time. Was told the wait list for courtesy vehicles was 50 people ahead of me. Very limited calls from deal No courtesy vehicle available the entire time. Was told the wait list for courtesy vehicles was 50 people ahead of me. Very limited calls from dealership on progress of repairs. When I finally picked up vehicle there was only enough gasoline to travel 6 miles! This was my first experience with this dealership and it was HORRIBLE. I have documented all my interactions and lack of interaction and would be happy to share it with dealership management to prevent this from occurring to future customers. At this time it is very doubtful I will be back or purchase another Hyundai vehicle. More