Boucher Hyundai of Waukesha - Service Center

Quick process and understanding staff Accommodate to our needs and worked out a deal for my family needs and worked out a deal for my family More

Went in for a recall, an upgrade, 4 new tires and wheel alignment. We were checked in by a different associate because Thomas was not in yet. After checking in it took about 1 1/2 hours for Thomas to come alignment. We were checked in by a different associate because Thomas was not in yet. After checking in it took about 1 1/2 hours for Thomas to come talk to us to tell us you could not perform the recall and we have to come back. The appt was for the recall. We were then told about 2 hours later that only 3 tires came in when 4 were ordered. It took that long to let us know? Different tires had to get picked up from somewhere that was going to add time and cost more money. Not happy. After waiting at the dealership for 5 hours due to no rentals for us to use we had to pay more money because of the tires, had to make another appt for the recall. The update went smooth. This is the first time we had an unpleasant experience in being a customer for 10 years. We will work with Dan only moving forward. More

Alex’s communication was poor at best. He was dishonest about the work that was completed - he confirmed twice that the tires were rotated but I have a scratched rim and instantly knew the He was dishonest about the work that was completed - he confirmed twice that the tires were rotated but I have a scratched rim and instantly knew the tire rotation had not been done. I wonder if any of the work was actually done? I don't believe anything he said. Also, the exterior of my car was extremely dirty when I picked it up. More

The communication was absolutely terrible. I was never given a loaner vehicle like I was promised. Nobody would return my calls, and they had my car for 6 1/2 weeks. I am very unhappy with the I was never given a loaner vehicle like I was promised. Nobody would return my calls, and they had my car for 6 1/2 weeks. I am very unhappy with the service! The service manager, Dan as a manager was terrible!! I definitely just felt like a number and I did not feel like an important customer More

My car was recalled and upon inspection it was determined that a new part was needed which was not stocked. I was told it would take a week to get the new part and I would be contacted. 4 weeks later and I a that a new part was needed which was not stocked. I was told it would take a week to get the new part and I would be contacted. 4 weeks later and I am still waiting to hear! Why have a recall where it is known parts are needed and not stock them? More

Service here is usually very good. I was a little let down that I had to pay $200 for a brake service on my vehicle that is less than two years old. I was told the manufacturer probabl I was a little let down that I had to pay $200 for a brake service on my vehicle that is less than two years old. I was told the manufacturer probably did not use enough grease but it was not covered by warranty and I’d have to pay out of pocket. More

I ended up having a bunch of added costs (service plan, auto armor, and screen protection) that were not fully disclosed to me and adding thousands to my total. Some were by him and some were by finance. I auto armor, and screen protection) that were not fully disclosed to me and adding thousands to my total. Some were by him and some were by finance. I got the big one from finance credited back but when trying to work with him and a sales manager they weren't willing to give me money back on something I didn't want. More

Dan was so helpful throughout our service experience. He communicated quickly and our issue was resolved very quickly. So thankful! He communicated quickly and our issue was resolved very quickly. So thankful! More

The service center is state of the art, and the employees are all so friendly from check in, to advising, to the mechanics! are all so friendly from check in, to advising, to the mechanics! More