Boucher Hyundai of Waukesha

The salesman was very condescending. When my fiancé looked under the hood were were laughed and and asked “do you even know what you’re looking for?” Was told to hurry up with my first test drive beca looked under the hood were were laughed and and asked “do you even know what you’re looking for?” Was told to hurry up with my first test drive because they were closing. He was the one who told me to come in at 6:30! Brad kept touching me which was extremely weird and in appropriate. I used my trunk for the first time and my plates fell off. Took it back to have them put back on and when he asked how I liked the car I mentioned that three days after purchase the breaks started acting up. I said it felt like it could be the calipers where he burst out in laughter and said “oh well that’s technical who told you that??” then he assured me that was not the standard set by Boucher and said the techs would double check it for me. He didn’t reach out for several days, then when he did he was very rude again saying that the tech who initially worked on my car said it was fine so it was fine. They refused to even look at them. He then said “your second test drive was so long I thought you got lost!” And said if I had any concerns it should have been brought up then. If only he had listened to me he would have known that they weren’t acting up at that time. He also neglected to mention that at that second test drive he told me a half hour, and then after 12 minutes he started calling asking where I was. The manager then took over and made an appointment with me to discuss the situation. The manager never called. It has been over a week now and I’m left with a dangerous car and a sales team who refuses to make it right, listen, or communicate. More

The visit met all our expectations. Dan was very helpful in explaining about battery and tire replacement as asked. Boucher is easy to do business with! in explaining about battery and tire replacement as asked. Boucher is easy to do business with! More

Nelson was very patient. He listened to all my queries and explained to me everything in detail that needed a fix. he was good at what he was doing. and explained to me everything in detail that needed a fix. he was good at what he was doing. More

Very excellent Michael chapa was very professional and explain everything to me I really recommended to anyone thanks for my new vehicle I really liked explain everything to me I really recommended to anyone thanks for my new vehicle I really liked More

I recently purchased a Hyundai Tucson from this dealership. I was pleased with the transaction and everyone I dealt with. Wade was very helpful in showing me all the features of the car and making dealership. I was pleased with the transaction and everyone I dealt with. Wade was very helpful in showing me all the features of the car and making sure I understood everything. I appreciate the atmosphere as it is not high pressure sales like some dealerships I have visited. More

I purchased a 2021 Santa fe limited from Alex who I have worked with before. He showed me alot if the new features before I took the vwhile for a ride. We worked out a good deal and he was able to find the worked with before. He showed me alot if the new features before I took the vwhile for a ride. We worked out a good deal and he was able to find the color Stormy Sea I wanted in a few days. I love the color and the vehicle. I have also talked to Alex several times since with questions. More

I just bought the new Palisade and Alex helped us through the whole process. We had to wait a little while for the new color, but it ended coming in as he promised. He went through all of the instructions on the whole process. We had to wait a little while for the new color, but it ended coming in as he promised. He went through all of the instructions on how to use all the amazing options in a way that was very easy to understand. More

Service dept is always professional and friendly- I appreciate being given the time I will be waiting for my vehicle to be serviced. I also appreciate the detailed explanations of any additional work appreciate being given the time I will be waiting for my vehicle to be serviced. I also appreciate the detailed explanations of any additional work that needs to be done More

I first met with Amanda Olson, a we discussed the car that I was interested in buying. I called the next day, and we talked about it further. When I returned on Thursday, She was unavailable due to a fa that I was interested in buying. I called the next day, and we talked about it further. When I returned on Thursday, She was unavailable due to a family matter. Alex Dominguez stepped in and we were able to come to an acceptable price. I picked up my new Santa Fe on Friday afternoon. I am pleased with my purchase. More