Boucher Hyundai of Waukesha

Great first time experience with the service department! Very efficient and accommodating! Nice facility overall! Very efficient and accommodating! Nice facility overall! More

My experience with the service department at Boucher Hyundai was excellent! Alex was clear and honest when providing the systems check and engine diagnostic info. He found the right balance of detail fo Hyundai was excellent! Alex was clear and honest when providing the systems check and engine diagnostic info. He found the right balance of detail for me to make an informed decision without going overboard. As a result, I was able to confidently prioritize the work to be done. More

They have no communication. Condescending, dont answer phones, $1200 for a tune up which took all day. They seem put out when you are asking questions. Car is still not fixed Condescending, dont answer phones, $1200 for a tune up which took all day. They seem put out when you are asking questions. Car is still not fixed but i cant afford another whole day off to deal with service. I got a car there and they were decent when i bought the car. Tried to tell me the ad on there website was not valid for car they showed me but other tha that it was good More

Excellent service. Quick and responsive. Fair pricing. Flexible in providing multiple make and models of cars. To pressure sales person. Quick and responsive. Fair pricing. Flexible in providing multiple make and models of cars. To pressure sales person. More

I enjoyed working with Boucher on the sales side, but not the service side. Though, things have somewhat improved with the opening of the new building. The channels of communication between the customer and the service side. Though, things have somewhat improved with the opening of the new building. The channels of communication between the customer and the the service team still pose challenges! More

My daughter took the vehicle in for service and stayed with the vehicle in the waiting room. I received a text message with a poor incomplete video stating something about replacing the wipers and somethi with the vehicle in the waiting room. I received a text message with a poor incomplete video stating something about replacing the wipers and something about the brakes. I called my daughter who is there in the waiting room and ask if they had talked to her, which they did not. I then try calling the service department twice getting voicemail both times. No one communicated to us at all. Then my vehicle is done. I had my daughter ask about the wipers and replacing them and was told they were out of stock. Still don’t know what the recommendation was on the brakes. I get a call two days later because I gave a poor rating via text message. After speaking to a women about this I get this text message. I wanted to kindly request a favor. Regrettably, we did not meet our usual standards on this occasion. Hyundai will be sending a survey to your email later today, and we would be extremely grateful if you could abstain from completing the survey on this particular occasion. We sincerely desire an opportunity to rectify the situation. We look forward to the prospect of continuing to service your vehicle in the future. Thank you for your understanding. Really! Poor communication! Talk to our clients/customers. More

Everything went smooth. Everyone was very helpful. No compalints. Would definitely come back and purchase another vehicle. Everyone was very helpful. No compalints. Would definitely come back and purchase another vehicle. More