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Bob Rohrman Honda

Lafayette, IN

4.5
853 Reviews

821 Sagamore Parkway South

Lafayette, IN

47905

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853 Reviews of Bob Rohrman Honda

January 11, 2020

New Honda's, same great services My wife and I picked up 2 new Honda vehicles from Bob Rohrman Honda in Lafayette Indiana and were extremely pleased with the service we received. It i More

by DSNETHEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Rogers, Bobby Brown
Jan 11, 2020 -

Bob Rohrman Honda responded

Thank you so much for the awesome feedback! We love happy customers!! Thanks for allowing us to help you with not just one, but TWO, new Hondas!!

January 10, 2020

OVERPRICED We took our Honda Odyssey in for a recall situation that required the engine to be taken apart. We asked them to replace the water pump, timing belt More

by PRPedigo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rich Gagnon
Jan 10, 2020 -

Bob Rohrman Honda responded

Thank you so much for your feedback. We are very glad that we were able to take care of your recall issue, and subsequent general maintenance. Many third party parts stores are less expensive than genuine manufacturer products. You are absolutely correct about that. We are sorry that we couldn't meet and exceed your expectations when it came to the overall price of your parts and service; however, we are happy we were able to do quality work for you on your Odyssey. We hope to see you again when your vehicle needs service, and thank you for your feedback.

January 10, 2020

Absolutely no follow up after buying a brand new CRV. I bought Hondas from another dealer and they always called to see how things were going and if I had any questions. It was just nice to know they thoug More

by JUDYBOWERMAN
Recommend Dealer
No
Employees Worked With
Bobby Brown
Jan 11, 2020 -

Bob Rohrman Honda responded

We are so sorry we didn't follow-up with you, Judy. Thank you for bringing that to our attention. It's no excuse, but sometimes people get lost in our system and we don't mean to forget about them. I think Bobby Brown sent you a message privately so you can have his contact information if you have any questions! Thank you so much for letting us know that we failed to make sure you were very happy! We will do better in the future.

January 10, 2020

Best sales agent! I recommend Stacy Arthur if you are in the market for a new Honda. She was GREAT and made the process very easy. J.R. White was also great help! More

by HARRI237
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
J.R. White, Stacy Arthur
Jan 10, 2020 -

Bob Rohrman Honda responded

Wow!! What a great review. Stacy and J.R. are great to work with...we couldn't agree more! Thanks for the awesome feedback and we look forward to seeing you when you are in for service!

January 10, 2020

I am very impressed with the service department. They handle regular maintenance well but in addition they offer information regarding upcoming, more expensive service like brake pads, tires etc. This in More

by KPAGEW
Recommend Dealer
Yes
Employees Worked With
Eric?, Stacy Arthur
Jan 10, 2020 -

Bob Rohrman Honda responded

Thank you for the kind words, I am glad we can help you plan for your future car needs.

January 10, 2020

Very nice and knowledgeable people. The waiting room for car maintenance is very nice as well. I go here all the time to get an oil change! More

by ADAMNCROSS
Recommend Dealer
Yes
Employees Worked With
Person in service center, person at the cash register
Jan 10, 2020 -

Bob Rohrman Honda responded

Thank you for your loyalty, We look forward to seeing you in the future.

January 10, 2020

Fair prices and friendly employees. The service department is prompt and gets you in and out in a reasonable amount of time. Easy to schedule an appointment online. More

by JCASSADY8
Recommend Dealer
Yes
Employees Worked With
Rich Gagnon
Jan 10, 2020 -

Bob Rohrman Honda responded

We try hard to make sure all of our guests are happy!! Thanks for letting us know we met that goal and your expectations!!!

January 10, 2020

I like when they give an appt time that's when they're ready for my car. They keep me notified on how the process is coming. More

by SCHLEMANPAULA
Recommend Dealer
Yes
Employees Worked With
Adam Schleman, Rich Gagnon
Jan 10, 2020 -

Bob Rohrman Honda responded

Thanks for the kind words!!! Glad we were able to help!

January 10, 2020

Oil change They were able to get both of our cars in on the same day at the same time. I picked up a copy of Bob Rohrman's book while I was waiting. It's a More

by VOODOOFLOWER130
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember who helped us but he was very nice
Jan 10, 2020 -

Bob Rohrman Honda responded

Thank you so much for letting us know how we were able to accommodate you! Isn't Mr. Rohrman's book a good read? We enjoyed reading it too. We are happy you are enjoying your copy of his book!! Thanks again!

January 10, 2020

Had car in for service. Changed oil and found possible leak and fixed that. Replaced shift lever under warranty. Very nice had was happy with service I received. More

by MARTY_JAN_SADLER
Recommend Dealer
Yes
Employees Worked With
Rich Gagnon, Rob Freeman
Jan 10, 2020 -

Bob Rohrman Honda responded

Thank you so much for the kind words! We are glad we were able to help and save you some money!!! Thanks again for being a loyal Bob Rohrman Honda customer!!

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